Ourisman Chantilly Toyota

They make buying or leasing a car simple, They took good care of me when we had a mishap with the leased car we were returning. got everything straightend out and left with a new car.. Denise is always taki care of me when we had a mishap with the leased car we were returning. got everything straightend out and left with a new car.. Denise is always taking care of business and making the experience a pleasure. More

Was offered a great car at a very competitive price. Had worked with Denise in the past so I knew I could count on her to take care of all details. As usual, she did. She also went out of her way to help worked with Denise in the past so I knew I could count on her to take care of all details. As usual, she did. She also went out of her way to help me correct a mistake I had made in the finance office. More

I was in and out with a new car in no time at all. Everyone was cheering me now and I even got to ring the bell in the end. I know I am in good hands with these guys. Everyone was cheering me now and I even got to ring the bell in the end. I know I am in good hands with these guys. More

This was the Best Experience I/we have ever had buying a car. Even thou the vehicle we bought this time was a used one, the entire staff treated us like Royalty!! My son even got to ring the Completed Sale car. Even thou the vehicle we bought this time was a used one, the entire staff treated us like Royalty!! My son even got to ring the Completed Sale Bell, which he was very excited about. The next time we buy New or Used it will definitely be from Ourisman Chantilly Toyota. We drove 3 hours due to traffic, but it was well worth the experience we received from this top notch staff. The facility was incredibly also, with a kids and an adults separate lounges, drinks, snacks, Etc. Thanks again; Rgevry 10-21-2012 Charlottesville, Va More

Ernesto was friendly and not pushy but still made the sale even though I had not planned to buy that day. He was most helpful in getting things taken care of ie transferring license plates cleaning thin sale even though I had not planned to buy that day. He was most helpful in getting things taken care of ie transferring license plates cleaning things out of my old car and getting the other people I had to talk to come and do what they had to do so I could get on with my day. I would definitely recommend him to my friends if they want to buy from your dealership. Also the girl who went over the car with me was excellent in doing her job. More

The best customer service I have ever experienced; from the initial sale to financing, all the way to driving away with my new vehicle. They stayed late to make sure I got what I want and followed up to m the initial sale to financing, all the way to driving away with my new vehicle. They stayed late to make sure I got what I want and followed up to make sure I was satisfied. I will definitely be spreading the word to all my friends. I fyou go anywhere else, you are settling for second rate. More

Came to trade in our 2006 Tacoma on a 2012 Highlander. Jin Kwak was our salesperson and we liked his low key, no pressure approach. Jin was very informative, pleasant and helpful. I wish my previous sales Jin Kwak was our salesperson and we liked his low key, no pressure approach. Jin was very informative, pleasant and helpful. I wish my previous salespersons over the years would've been like Jin, he was an exceptionally great person to work with. Also met Heeman Yang, who was very concerned that we would have a smooth buying experience.... and he made sure we did! The business manager, Joe Fendrich, gave us helpful info and we enjoyed chatting with him during the paperwork. We returned to get a hitch installed, and that took longer than anticipated, however, the staff worked hard to not allow that to be a negative process, and even provided some nice incentives for future services. All in all, the staff helped this to be a very relaxing and smooth buying experience, and we are very satisfied. More

We were looking for a Prius 2012 Model 5 in Pearl White. It was difficul to find since the inventory for 2012 Prius is very limited towards the end of the year. We found one at Chantilly Toyota and Kirt Et It was difficul to find since the inventory for 2012 Prius is very limited towards the end of the year. We found one at Chantilly Toyota and Kirt Etter was very helpful and willing to work with us. We purchased the Prius as a "Good Price" we hope. The Finance Manager Joe H. was very nice, very knowledgeable and very patienced since we had to make a few changes on the sales contract after the fact. All is well with the purchase and the financing. We was not impressed with the person that went over all the features in the car, especially on the "Advanced Technology Package". She was not familiar with all the features and ended up asking for another team member to help. We were more confused by the time she's done. Service department is very slow in returing phone calls but Chris C the Service Manager was very helpful once I got a hold of him. More

We received excellent customer care when buying my new Camry. Denise was fabulous to deal with and the transaction was very smooth. I am just waiting on my floor mats and once they arrive, all dealer ex Camry. Denise was fabulous to deal with and the transaction was very smooth. I am just waiting on my floor mats and once they arrive, all dealer expectations will have been met. More

I purchased a 2012 Prius Three on Saturday, September 1st. Salesperson I worked with was Jacq Hall. Very friendly, knew more than I expected -- I have encountered too many sales personnel in the past t 1st. Salesperson I worked with was Jacq Hall. Very friendly, knew more than I expected -- I have encountered too many sales personnel in the past that did not know enough about the cars, so this was very welcome. I never felt rushed, or pushed with him, and I spent half the afternoon there test driving various Prius models, asking questions, etc. Financing people were friendly. I forgot the name of the gentleman that handling the financing for me. Chris was in training, so he just observed. They REALLY wanted me to get spring for some type of extra warranty or protection. I was eventually able to negotiate getting the portions I needed by reducing the price of of the car, so my payments nor bottom line price were not affected -- hence, happy about the price. Traded in a 2004 Audi TT S-Line to drop my financing amount further. Easy enough. Received a phone call yesterday afternoon from Mike to schedule my appointment for the interior fabric protection, and a follow-up call from Jacq to ask how things were with the car. Nothing really bad to say about this experience. I am pleased with the dealership and my car. Will be referring my step-brother over to this dealer when he decides to trade in his 2004 Prius for a newer model. More