Ourisman Chantilly Kia

Bad customer service The salesman was nice and we were told all the “perks” of buying at ourisman Kia. We got there at 8 by 10:30 we were ready to sign, when we were final The salesman was nice and we were told all the “perks” of buying at ourisman Kia. We got there at 8 by 10:30 we were ready to sign, when we were finally called to the financial office is when the service went down. She was rude, with a bad attitude, in a rush and seem to be really annoyed by us. We think we got a good deal that is the only reason why we didn’t leave empty handed. More

David Kim-The best This was the best car buying experience I have ever had. And I didn't go in looking to buy a new car. The entire experience-from the test drive to fin This was the best car buying experience I have ever had. And I didn't go in looking to buy a new car. The entire experience-from the test drive to finance to being handed the keys-all of it was awesome. The guys were friendly, kind and willing to do whatever they could to make me comfortable, which I really appreciated. I would definitely buy another car from Ourisman. More

Zac Meyer - KIA Car salesman Great dealing with professionals. Zach and the entire Ourisman team are the best! We love our new Niro! This was our 10th car from Ourisman! Great dealing with professionals. Zach and the entire Ourisman team are the best! We love our new Niro! This was our 10th car from Ourisman! More

Addition to my thanks Earlier I wrote about my great experience buying my new Optima. Realizing I left out Jessy Villena who also helped me through the process. Didn't wan Earlier I wrote about my great experience buying my new Optima. Realizing I left out Jessy Villena who also helped me through the process. Didn't want to leave her out. Thanks again Laurie Weiss More

Outstanding I don't usually write reviews about my experiences with automobile dealerships or their sales associates. The reason is that they have been pushy and I don't usually write reviews about my experiences with automobile dealerships or their sales associates. The reason is that they have been pushy and in my opinion unprofessional in trying to push their product at any cost. However, my experience with Ourisman Chantilly Kia was different. First of all I appreciate the professionalism of sales person Farooq Mohammad who was outstanding and above reproach! He was genuine and was concerned about my needs and tried to match my needs with what they had to offer without being over bearing. Secondly, there was a minor issue with the front seat and the used car sales manager Andy Walker step in and corrected the problem immediately.. Because of their professionalism and help, I did not go back the the fist dealer that I had just left. I would recommend Ourisman Chantilly Kia to anyone that I know looking for a car!!! The Car that I bought from them was a 2012 Buick Lacrosse. More

Customer service at its best !!! I have never been so impressed with customer service. Ourisman Chantilly Kia sales representative, Farooq Mohammad was very professional and very know I have never been so impressed with customer service. Ourisman Chantilly Kia sales representative, Farooq Mohammad was very professional and very knowledgeable. He was attentive to what I was looking for and made my shopping experience quite enjoyable. Thank you Farooq Mohammad. Sincerely, Brenda Darnell More

The best KIA dealership I ever been!!!! Me and my husband went last Sunday to Kia dealership to look at the KIA Niro. We didn't expect to buy this car on that day. When we arrived in front o Me and my husband went last Sunday to Kia dealership to look at the KIA Niro. We didn't expect to buy this car on that day. When we arrived in front of the dealership, David was outside and he came out and greet us very politely. David helped us and gave all the details about this car. He offered us a test drive, it was wonderful. We asked a lot of questions and of course David took time to answer them all. He offered us a test drive, it was wonderful. After the test drive we decided to go ahead and buy the car. We got the KIA NIRO TOURING HYBRID. It's an absolutely wonderful car with a lot of helpful features. I would like to metion the financing rep, Derek Boateng, very intelligent and patient person. He made the process very easy and short. Also, I would like to mention , Josh, he explained all the features how the car works. Also, I would like to mention Derrick which welcomed us with a friendly smile and respectful attitude. Believe me , I've been to many dealerships, this one is the best from the best. Actually, we got this car for my husband and he is absolutely happy evreyday driving it. He is very thankfull to you guys too. :) In the end, I would like to thank you all, you are such a wonderful, professional and friendly team. I wish you all the best and a lot lot lot more sales. You are great guys!!!! :) More

Buying a certified used car Ashlee (sales rep) sent me some certified vehicles. I arrived at the dealership and was welcomed by the team. I was escorted to see her and we test Ashlee (sales rep) sent me some certified vehicles. I arrived at the dealership and was welcomed by the team. I was escorted to see her and we test drove the car that was my favorite choice. we sat down to discuss purchasing the vehicle. I was introduced to her manager and they worked up a fair deal for me. They got worked up a better loan rate and with no pressure and we got the deal done. After that the team showed all the features to me and then drove me to drop off my other car. This was a great experience and I recommend this dealer. Fair pricing. no pressure. Dave M More

Surprisingly pleasant transaction Using TrueCar, I obtained "plus tax and tags" quotes from three dealers. After visiting one dealer and finding that they would not stand behind their Using TrueCar, I obtained "plus tax and tags" quotes from three dealers. After visiting one dealer and finding that they would not stand behind their quote (insisted on adding bogus fees) I called Ourisman and said I was on my way to test drive a new Kia Soul, and that I was a TrueCar buyer. When I arrived, Zack was waiting for me at the door, and had the Soul ready for the test drive. After a pleasant test drive, we sat down to discuss price. I presented the TrueCar quote and said I was ready to buy at that price, with one change. Ourisman puts a $395 appearance PAC on all their cars (pinstripes and door edge guards - why do dealers do that?!) that I did not want, but as it was already on the car, I would accept it if they threw in a free spare tire kit (Souls do not come with spare tires.) After a few minutes, they accepted my deal. While with the finance officer doing the paperwork, I noticed that they had included the processing fee again, which was already included in the TrueCar price. The finance person got the General Sales Manager in and he corrected the error on the spot. As part of the deal, I insisted that my time not be wasted with the finance person trying to upsell protection packages. They complied. I also told them, as I was not trading in my old car, that I would need a ride from home back to the dealership to pick up my new car. This they arranged and all went smoothly. One week later I returned to the dealership and they installed the special order tire kit at no charge and very quickly. Impressive facility and dealership. More

BEST DEALER EXPERIENCE The delivery of my new Kia was well done by my dealer agent Zack Meyer. He's a 10,dont let him get away. Also the transfer of car details was han The delivery of my new Kia was well done by my dealer agent Zack Meyer. He's a 10,dont let him get away. Also the transfer of car details was handled quickly and pleasantly . More