Ourisman Chantilly Kia

Great Customer Service Customer service is everything. As you know, buying a new car can be frustrating, but I had the best experience with Corinne Eubank as a sales woman a Customer service is everything. As you know, buying a new car can be frustrating, but I had the best experience with Corinne Eubank as a sales woman and Daniel Carrico as a finance specialist. I saw the car first in another location, but because of very poor customer service on that location, I didn't buy the car from them although I wanted the car so bad. We ended up transferring the car from that location to Ourisman. Corinne was very patient and honest and had a very positive attitude. It felt so good working with her and buying a car from her. Daniel was very nice and professional. I recommend Ourisman Chantilly Kia to anyone looking for a good quality product and good quality customer service, and Thank Corinne and Daniel for their help. It's been a month now since I bought the car, and I still contact Corinne for any questions I have, and she answers and helps immediately. It means a lot to me. Thank you Corinne!! Please add Corrine's name to the list of the employees so people can select her as an awesome sales woman. More

First car My car was totaled in a car accident, and I needed a new car to handle 4 kids and traveling. I looked on many websites and found a Dodge Journey that My car was totaled in a car accident, and I needed a new car to handle 4 kids and traveling. I looked on many websites and found a Dodge Journey that would serve this purpose. When my husband and I went to the dealership we were helped by Corinne and Derrick. They were personable and friendly, did not pressure us into anything, and explained a great deal to me as this was my first venture into buying a car. Corinne went on the test drive with me and it was like riding with a friend who wanted to know me rather than a salesperson hoping to make a buy. I loved her! She made me feel so much more confident in my purchase. Derrick did our financials and explained each piece thoroughly so I knew how the loan would work. The process was fast and easy, and we had all of our kids with us, which is a considerable challenge! Great kids room with dvds and games to help keep them occupied. They have checked on us since we bought the car in a friendly manner that made us feel that our satisfaction is important to them! More

The light at the end of the tunnel After a long and frustrating period of shopping at competitor dealers. I found and purchased a 2019 Kia Optima at Ourisman Chantilly Kia. I had an a After a long and frustrating period of shopping at competitor dealers. I found and purchased a 2019 Kia Optima at Ourisman Chantilly Kia. I had an amazing experience and felt that the sales team went above and beyond to make sure I was thoroughly satisfied. Corrine Eubank was the salesperson I worked with, she was very honest and straightforward. The rest of the staff was kind, courteous, and respectful. It is very refreshing to see great customer service during the purchase of my vehicle. I had a great experience and will continue to service and purchase future cars from them. GREAT JOB, you truly turned me into a loyal customer. Highly recommend them and specifically Corinne! More

Super easy auto purchase and very friendly staff My family needed new wheels and having owned a Kia already we chose to get another, in this case a commuting vehicle, 2019 Soul is what we picked. Al My family needed new wheels and having owned a Kia already we chose to get another, in this case a commuting vehicle, 2019 Soul is what we picked. Although we worked with many members of the staff, our sales person Corrine was outstanding. She was not pushy at all and was very easy going throughout the process. The sales manager actually remembered us from our previous purchase and made a point to say hello and make sure everything was going well. Our finance guy was incredibly patient and helpful (I'm sorry I can't recall his name.) All in all this was a great trip to the dealer that left us with a wonderful car and a solid buying experience. More

Outstanding Experience and Service with a Smile My wife and I have been searching for months for the right vehicle for our 18 y/o son prior to his high school graduation. Our search took us into Mar My wife and I have been searching for months for the right vehicle for our 18 y/o son prior to his high school graduation. Our search took us into Maryland when we decided to see what deals or dealerships that our bank was affiliated with. We stumbled across Ourisman Kia in Chantilly and met one of the most professional and personable sales persons in a very long time. Her name was Corinne and she made my wife and I feel very comfortable and provided us with great information about the vehicle that we ultimately decided to purchase. Corinne was prepared to answer all of our questions and made the car buying process very smooth and expedient. In the past, we've spent what seemed to be a lifetime in a dealership waiting to get in a wrap up the deal with financing. In this case, Corinne's team from the show room floor to financing were in sync and moving with quickness, accuracy and finesse. I recommend everyone to visit the Ourisman Chantilly Kia to experience a wonderful car buying experience that is smooth, efficient and hassle free. Thank you Corinne for a great car buying experience. More

Best car buying experience ever! My son just got his learner's permit so I decided to take him car shopping. We ended up purchasing a KIA Soul and the car buying process could not hav My son just got his learner's permit so I decided to take him car shopping. We ended up purchasing a KIA Soul and the car buying process could not have been any easier. My Sales Consultant, Tyler Martin was able to quickly find the car we wanted and negotiated a price within my budget. And to top it off, since my son is not a licensed driver, Tyler delivered the car to my home so I didn't have to uber back up to the dealership to pick up the car. I've never had a sales consultant go out of their way for me like Tyler did. More

AWFUL Experience Absolutely AWFUL experience. Facts of my issue: 1. Bought car with chipped windshield. Pointed this out to salesman and he told me it had been repai Absolutely AWFUL experience. Facts of my issue: 1. Bought car with chipped windshield. Pointed this out to salesman and he told me it had been repaired. I assumed this was true. First mistake. 2. A year later, the chip sprouts two huge cracks across the entire windshield FROM THE CHIP. 3. Contacted dealer to have them replace the windshield...typically repaired chips come with a warranty if there is a crack. 4. Dealer said NO. 5. I argued with the dealership, including the general manager for TWO MONTHS trying to get them to make good on their bad work. At the end of this all, the general manager accused me of harassment and blocked my emails, telling me that they had no responsibility to fix this. Come to find out, they NEVER REPAIRED the windshield at all. Considering I bought the car under the knowledge that it had, this is completely inappropriate. I have called the head office to get resolution, but they don't seem to have any desire to return my call. Bottom line....the salesman LIED to me about the repair. The staff put me off and accused me of harassment because I wouldn't allow them to take advantage of me. And now I am left with a $500 repair that should NOT be my responsibility. More

An outing with a good neighbor This February when I was considering purchasing a used Camry, I had the distinct pleasure of dealing with Zach Meyer at Ourisman Kia. Rather than fee This February when I was considering purchasing a used Camry, I had the distinct pleasure of dealing with Zach Meyer at Ourisman Kia. Rather than feeling like a visit to the dentist with frayed nerves and fear, it was more like an outing with a good neighbor. The only stress (albeit insignificant) was with finance, but even though Zach was not there during that point of the purchase, it in no way affected the overall pleasure my family and I had making the vehicle purchase. Another person who helped was Ben Braunstein, whose phone calls and answers to questions helped out as well. These two definitely love their jobs and you can tell by how courteous and attentive they are. Will definitely be making all future vehicle purchases with Zach and/or Ben when the time approaches as they go beyond what's expected at a dealership. More

Efficient Joe and Ben were great. They were kind and efficient, From the test drive to the paperwork, both Joe and Ben knew the ins and outs of both the vehicle Joe and Ben were great. They were kind and efficient, From the test drive to the paperwork, both Joe and Ben knew the ins and outs of both the vehicle and the process. I would buy from them again. More

Exceptional, friendly service Three weeks ago I bought a used Toyota Camry from this dealership. I worked with Corinne Eubank and she was so friendly and helpful. I just moved to t Three weeks ago I bought a used Toyota Camry from this dealership. I worked with Corinne Eubank and she was so friendly and helpful. I just moved to the area and have had a hard time getting a friend to help me drive my old vehicle off of their lot. They have been extremely patient with my while I try to sort it out. They also handled all of the licensing and registration for me and overnighted my tags to me once they came in. I live in Maryland and it failed inspection here for some small things but I told them about the issues and they paid to have the repairs done. They have been exceptionally friendly, helpful, and patient with me! I am extremely satisfied with the service this dealership provides. More