Ourisman Chantilly Kia

Best car buying experience ever! My son just got his learner's permit so I decided to take him car shopping. We ended up purchasing a KIA Soul and the car buying process could not hav My son just got his learner's permit so I decided to take him car shopping. We ended up purchasing a KIA Soul and the car buying process could not have been any easier. My Sales Consultant, Tyler Martin was able to quickly find the car we wanted and negotiated a price within my budget. And to top it off, since my son is not a licensed driver, Tyler delivered the car to my home so I didn't have to uber back up to the dealership to pick up the car. I've never had a sales consultant go out of their way for me like Tyler did. More

AWFUL Experience Absolutely AWFUL experience. Facts of my issue: 1. Bought car with chipped windshield. Pointed this out to salesman and he told me it had been repai Absolutely AWFUL experience. Facts of my issue: 1. Bought car with chipped windshield. Pointed this out to salesman and he told me it had been repaired. I assumed this was true. First mistake. 2. A year later, the chip sprouts two huge cracks across the entire windshield FROM THE CHIP. 3. Contacted dealer to have them replace the windshield...typically repaired chips come with a warranty if there is a crack. 4. Dealer said NO. 5. I argued with the dealership, including the general manager for TWO MONTHS trying to get them to make good on their bad work. At the end of this all, the general manager accused me of harassment and blocked my emails, telling me that they had no responsibility to fix this. Come to find out, they NEVER REPAIRED the windshield at all. Considering I bought the car under the knowledge that it had, this is completely inappropriate. I have called the head office to get resolution, but they don't seem to have any desire to return my call. Bottom line....the salesman LIED to me about the repair. The staff put me off and accused me of harassment because I wouldn't allow them to take advantage of me. And now I am left with a $500 repair that should NOT be my responsibility. More

An outing with a good neighbor This February when I was considering purchasing a used Camry, I had the distinct pleasure of dealing with Zach Meyer at Ourisman Kia. Rather than fee This February when I was considering purchasing a used Camry, I had the distinct pleasure of dealing with Zach Meyer at Ourisman Kia. Rather than feeling like a visit to the dentist with frayed nerves and fear, it was more like an outing with a good neighbor. The only stress (albeit insignificant) was with finance, but even though Zach was not there during that point of the purchase, it in no way affected the overall pleasure my family and I had making the vehicle purchase. Another person who helped was Ben Braunstein, whose phone calls and answers to questions helped out as well. These two definitely love their jobs and you can tell by how courteous and attentive they are. Will definitely be making all future vehicle purchases with Zach and/or Ben when the time approaches as they go beyond what's expected at a dealership. More

Efficient Joe and Ben were great. They were kind and efficient, From the test drive to the paperwork, both Joe and Ben knew the ins and outs of both the vehicle Joe and Ben were great. They were kind and efficient, From the test drive to the paperwork, both Joe and Ben knew the ins and outs of both the vehicle and the process. I would buy from them again. More

Exceptional, friendly service Three weeks ago I bought a used Toyota Camry from this dealership. I worked with Corinne Eubank and she was so friendly and helpful. I just moved to t Three weeks ago I bought a used Toyota Camry from this dealership. I worked with Corinne Eubank and she was so friendly and helpful. I just moved to the area and have had a hard time getting a friend to help me drive my old vehicle off of their lot. They have been extremely patient with my while I try to sort it out. They also handled all of the licensing and registration for me and overnighted my tags to me once they came in. I live in Maryland and it failed inspection here for some small things but I told them about the issues and they paid to have the repairs done. They have been exceptionally friendly, helpful, and patient with me! I am extremely satisfied with the service this dealership provides. More

New Kia forte I came to the dealership and bought a new Kia Forte. I worked with the sales person Corrine and finance manager Ben. They were both very helpful and p I came to the dealership and bought a new Kia Forte. I worked with the sales person Corrine and finance manager Ben. They were both very helpful and patient as we stayed there past close. Corrine was extremely friendly and so helpful with helping us find the right car for my family. She went through all of the stuff in the car and got a full tank of gas and cleaned it. When we went to talk to the manager ben he was very easy for us to work with and explain he payments to us. I will be sending people who need a car to this dealership. Thank you! More

The BEST This is absolutely hands down the best dealership I have ever been to. We were helped right away and treated like family. Everyone was very pleasant t This is absolutely hands down the best dealership I have ever been to. We were helped right away and treated like family. Everyone was very pleasant to work with there was no haggling for pricing. We came in with our three kids one of which is a newborn and they had us in and out with our new 2020 Telluride under 3 hours, that’s almlst unheard of! I can’t say enough about the manager and Tyler who helped us they were simply awesome! We are lifetime customers to Ourisman Chantilly Kia now! More

The best Kia dealership!! I haven’t had a chance to look online before going to the dealership so decided to go take a look and come back to do my research. I was immediately I haven’t had a chance to look online before going to the dealership so decided to go take a look and come back to do my research. I was immediately greeted by my sales person ( Corinne) with the biggest smile on her face, she answered all my questions and what she didn’t know she wrote down and went to ask her manager while I was grabbing a snack which is why I ended up going home with my brand new Kia!!! Thank you for making this a wounderful experience for me! More

Such a pleasant and easy transaction!!!! We dealt with several dealerships before choosing Chantilly Ourisman Kia....by far this dealership was the BEST!!!!....we loved the whole experience f We dealt with several dealerships before choosing Chantilly Ourisman Kia....by far this dealership was the BEST!!!!....we loved the whole experience from the minute we stepped out of our car to the moment when we drove our new car home!!!!!...such professionalism...just can't say enough about the place!!!!....I don't know about you, but I hate a pushy salesman and that is NOT what we found in Anthony Brown....he was there to answer every question and made the experience fun!...I will definitely send everyone looking for a Kia product to Anthony!!!!...and by the way....I LOVE my new Sportage....sooooo much room!!!! More

Buying 2019 Kia Sorento Excellent service from Aaron King. Very friendly and knowledgeable I am extremely satisfied with service at Ourisman Chantilli Kia I highly recom Excellent service from Aaron King. Very friendly and knowledgeable I am extremely satisfied with service at Ourisman Chantilli Kia I highly recommend to my friends and family More