Ourisman Chantilly Kia

Bait and switch? We contacted Crystal Mullins-Kerns made an appointment to see a specific vehicle that's been on the lot for months. Explained that we were driving an We contacted Crystal Mullins-Kerns made an appointment to see a specific vehicle that's been on the lot for months. Explained that we were driving an hour and so we asked how we would know it would still be there when we arrived. We were specifically told by Jeanne Wells that it was on the lot and that we would be called if ANYONE even ASKED about it. Drove an hour to see and buy the car. When we arrived, we were told the car was NOT on the lot! Someone else had "suddenly" bought it. Jeanne couldn't be bothered to call, email or text about the "purchase" of the vehicle we drove an hour there to buy. Instead, we were redirected to car that was 2 years older with more than twice the mileage for the same price. REALLY? I guess if you live nearby, you could see what's there, but Jeanne Wells does not keep her word, so don't plan to make a drive to see a vehicle. We were baited and switched. UPDATE: We spoke to the GM Mr Billy Brown this evening. He apologized and stated that he would like to work with us to make this right. We'll see... and will post further updates. More

The Team Made The Trip Well Worth The Drive I live 50 miles from Chantilly, VA and was a bit skeptical about making the drive; however my initial phone contact with Internet Sales Manager Ashlee I live 50 miles from Chantilly, VA and was a bit skeptical about making the drive; however my initial phone contact with Internet Sales Manager Ashlee Reynolds made me more comfortable with visiting and possibly doing business with their team. Upon arriving, I met Sales Manager Christopher Bell and Sales Consultant Christopher Mills who made me feel welcome and appreciated right away. The car buy process was straight forward and very professional. What impressed me most was, I was short on time during my visit and overlooked that the car was missing floor mats and the second key fob. When my daughter arrived to pickup the car days later, Sales Consultant Chris Mills again reviewed all the features and also addressed the issue of the missing items and satisfied our concerns. Mr. Mills also took a photo of daughter posing with her new car capturing a special moment and forwarded the pic to me. The great customer service made the trip worth the drive!!! More

AWESOME; GREAT,STUPENDIOUS!!!!!! Wife[Toni],husband[Rusty],went to Ourisman Chantilly Kia ,looking to purchase a car,this was our 2nd visit..looked @ta new van,decided not go that"rou Wife[Toni],husband[Rusty],went to Ourisman Chantilly Kia ,looking to purchase a car,this was our 2nd visit..looked @ta new van,decided not go that"route". we looked @ new SOUL;took it out for a spin around the area , by our sales consultant ,Corinne Eubank. We decided that this car was just what we wanted. Our good friends George/Rhonda Murdock refered us to Ourisman KIA. The whole experience was very good;starting with Sales Manager Christopher Bell. ALL team members were great to work with.:Ashley Reynolds,Corinne Eubanks,Tyler Bratcher.Jeremy Patrick,Service manager,we have known from Ourisman Toyota. Tyler Bratcher, was very helpful in showing us all the "packages" The whole experience was great. thank you all; Rusty & Toni Lunson More

First-class experience! This was by far the best experience I have ever had at a car dealership. Our salesman Jeanne, and the rest of the team Darius, Chris, Dan and Anthony This was by far the best experience I have ever had at a car dealership. Our salesman Jeanne, and the rest of the team Darius, Chris, Dan and Anthony were all bloody AWESOME! I have had great service many times but none of that compares to someone that can make a stressful process seem absolutely effortless. The whole team helped us to make sure that we got into something that not only worked well for us in our daily lives and financially but they all made sure it was something we loved as well. I know that car shopping can be a very stressful and sometimes scary experience. So If you are considering buying a Kia, I highly recommend going to see the whole team at OURISMAN CHANTILLY KIA VA. You wont feel the least bit pressured into anything and you'll be very happy when you leave... I love you guys and again thanks heaps for all your help and assistance! What an amazing experience! More

Great Customer Service Customer service is everything. As you know, buying a new car can be frustrating, but I had the best experience with Corinne Eubank as a sales woman a Customer service is everything. As you know, buying a new car can be frustrating, but I had the best experience with Corinne Eubank as a sales woman and Daniel Carrico as a finance specialist. I saw the car first in another location, but because of very poor customer service on that location, I didn't buy the car from them although I wanted the car so bad. We ended up transferring the car from that location to Ourisman. Corinne was very patient and honest and had a very positive attitude. It felt so good working with her and buying a car from her. Daniel was very nice and professional. I recommend Ourisman Chantilly Kia to anyone looking for a good quality product and good quality customer service, and Thank Corinne and Daniel for their help. It's been a month now since I bought the car, and I still contact Corinne for any questions I have, and she answers and helps immediately. It means a lot to me. Thank you Corinne!! Please add Corrine's name to the list of the employees so people can select her as an awesome sales woman. More

First car My car was totaled in a car accident, and I needed a new car to handle 4 kids and traveling. I looked on many websites and found a Dodge Journey that My car was totaled in a car accident, and I needed a new car to handle 4 kids and traveling. I looked on many websites and found a Dodge Journey that would serve this purpose. When my husband and I went to the dealership we were helped by Corinne and Derrick. They were personable and friendly, did not pressure us into anything, and explained a great deal to me as this was my first venture into buying a car. Corinne went on the test drive with me and it was like riding with a friend who wanted to know me rather than a salesperson hoping to make a buy. I loved her! She made me feel so much more confident in my purchase. Derrick did our financials and explained each piece thoroughly so I knew how the loan would work. The process was fast and easy, and we had all of our kids with us, which is a considerable challenge! Great kids room with dvds and games to help keep them occupied. They have checked on us since we bought the car in a friendly manner that made us feel that our satisfaction is important to them! More

The light at the end of the tunnel After a long and frustrating period of shopping at competitor dealers. I found and purchased a 2019 Kia Optima at Ourisman Chantilly Kia. I had an a After a long and frustrating period of shopping at competitor dealers. I found and purchased a 2019 Kia Optima at Ourisman Chantilly Kia. I had an amazing experience and felt that the sales team went above and beyond to make sure I was thoroughly satisfied. Corrine Eubank was the salesperson I worked with, she was very honest and straightforward. The rest of the staff was kind, courteous, and respectful. It is very refreshing to see great customer service during the purchase of my vehicle. I had a great experience and will continue to service and purchase future cars from them. GREAT JOB, you truly turned me into a loyal customer. Highly recommend them and specifically Corinne! More

Super easy auto purchase and very friendly staff My family needed new wheels and having owned a Kia already we chose to get another, in this case a commuting vehicle, 2019 Soul is what we picked. Al My family needed new wheels and having owned a Kia already we chose to get another, in this case a commuting vehicle, 2019 Soul is what we picked. Although we worked with many members of the staff, our sales person Corrine was outstanding. She was not pushy at all and was very easy going throughout the process. The sales manager actually remembered us from our previous purchase and made a point to say hello and make sure everything was going well. Our finance guy was incredibly patient and helpful (I'm sorry I can't recall his name.) All in all this was a great trip to the dealer that left us with a wonderful car and a solid buying experience. More

Outstanding Experience and Service with a Smile My wife and I have been searching for months for the right vehicle for our 18 y/o son prior to his high school graduation. Our search took us into Mar My wife and I have been searching for months for the right vehicle for our 18 y/o son prior to his high school graduation. Our search took us into Maryland when we decided to see what deals or dealerships that our bank was affiliated with. We stumbled across Ourisman Kia in Chantilly and met one of the most professional and personable sales persons in a very long time. Her name was Corinne and she made my wife and I feel very comfortable and provided us with great information about the vehicle that we ultimately decided to purchase. Corinne was prepared to answer all of our questions and made the car buying process very smooth and expedient. In the past, we've spent what seemed to be a lifetime in a dealership waiting to get in a wrap up the deal with financing. In this case, Corinne's team from the show room floor to financing were in sync and moving with quickness, accuracy and finesse. I recommend everyone to visit the Ourisman Chantilly Kia to experience a wonderful car buying experience that is smooth, efficient and hassle free. Thank you Corinne for a great car buying experience. More