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Ourisman Chantilly Kia
Chantilly, VA
955 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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955 Reviews of Ourisman Chantilly Kia
June 18, 2019
Terrible customer service Ourisman Chantilly Kia was more than happy to sell us a brand new car. I got a letter basically stating the engine design is crap and the push rods mi Ourisman Chantilly Kia was more than happy to sell us a brand new car. I got a letter basically stating the engine design is crap and the push rods might randomly fly through the hood at any given point. Apparently I need to make a service appointment to bring my Kia in to have the computer reflashed to put it into "crawl home" mode in the event their defective engine breaks. OK, I can accept the fact that Kia built a motor with a known design flaw that will eventually destroy the motor completely, causing me to have to put a new motor in it. What I have an issue with is that I've left four voice mails with Ourisman Chantilly Kia to make the service appointment and not one call back to get it scheduled. Answering the phone and scheduling an appointment should not take several hours of my time. NEVER will I call Ourisman Chantilly Kia for any reason whatsoever. More
by TheWeez
Employees Worked With
The entire service department
June 17, 2019
Great first New car experience I had a great experience at the ourisman dealership! Corinne and Daniel were both huge helps in helping me find the right car for me and was a big fac I had a great experience at the ourisman dealership! Corinne and Daniel were both huge helps in helping me find the right car for me and was a big factor in my final decision. Thank you! More
by Emfarmer
Employees Worked With
Corinne , Tyler Bratcher, Daniel Carrico
June 12, 2019
Ourisman Chantilly Kia is awesome I'm so glad I chose Ourisamn Chantilly Kia to buy my new Kia Forte few days ago! Everyone at the dealership was helpful, especially Corinne Eubank who I'm so glad I chose Ourisamn Chantilly Kia to buy my new Kia Forte few days ago! Everyone at the dealership was helpful, especially Corinne Eubank who did not reserve any effort in providing advice & she was very knowledgeable & patient. Corinne has an outstanding customer service & I really recommend her & this dealership to other customers. My wife and I were also so satisfied and enjoyed working with Ben Braunstein in finance. Ben has great professionalism & amazing customer service experience. More
by Echo 7
Employees Worked With
Corinne Eubank , Ben Braunstein
June 10, 2019
2020 Kia Soul Very happy with Ourisman Kia and customer service from beginning to end and Especially for our woman salesperson. Thank you for everything Corinne E Very happy with Ourisman Kia and customer service from beginning to end and Especially for our woman salesperson. Thank you for everything Corinne Eubank. In all my years of buying cars, I have never been fortunate enough work with a woman salesperson and we were impressed with your personable character, knowledge, and flexibility. Also, thanks to Jeannie for your timely support and help. Thank you for making us a Kia driver. More
by 2020 Kia Soul
Employees Worked With
Corinne Eubank salesperson & Jeannie internet support and test drove with us.
May 29, 2019
Redeemed their customer loyalty We have been Sorento Owners since around 2012. We have been dealing with Ourisman Kia for all of our Kia purchases. We had a 2012, a 2016, and now a We have been Sorento Owners since around 2012. We have been dealing with Ourisman Kia for all of our Kia purchases. We had a 2012, a 2016, and now a 2019 Sorento. During our 2016 ownership we ran into a snag with the service department (more than once) that almost cost our relationship with them. I won't go into detail about this because it only has small bearing on what this review is meant to say. First I want to say that Billy, the sales manager, more than made up for the faulty service department issues and because of his giving, loyal caring heart won our business in buy-in the new 2019. Not only that he remembered my wife and I from our past purchases and was more than eager to go out of his way to keep us as a repeat customer. We love our car and are grateful for the attention to detail Billy and his crew went to to keep us as customers. Not only that but the Finance manager (after being goaded by me) went above and beyond to make sure we didn't walk out without our car. Good job Ourisman Kia. More
by Kerrie Jobe
Employees Worked With
Corinne Eubank, Billy Brown, Tyler Bratcher
May 20, 2019
Great Experience My experience at Ourisman Kia was nothing short of professional. The online rep, Jeannie, was friendly, professional and personable. My sales rep, Cor My experience at Ourisman Kia was nothing short of professional. The online rep, Jeannie, was friendly, professional and personable. My sales rep, Corinne, was also professional, personable, and relatable. She was patient and incredibly knowledgeable about the car models and its features. Before we started the test drive she immediately began to explain all of the features of the car including clarifying the difference between Gold Certified vehicles and Certified Pre Owned vehicles. After test driving the first vehicle and deciding that particular vehicle wasn’t for me(2015 Optima SX), without hesitation, she got me set up for the next test drive. I ended up deciding on the 2016 Optima EX. She made sure I was comfortable throughout the entire process and although it took a few hours to complete, I was never unoccupied so I there was never a point where I felt like I was just waiting. Derek assisted with the finance process and provided a professional and pleasant experience as well. Overall, I was satisfied with the entire process and would consider this dealership on the future. More
by jay3010
Employees Worked With
Corinne Eubank, Sales, Derek Boateng
May 18, 2019
Bait and switch? We contacted Crystal Mullins-Kerns made an appointment to see a specific vehicle that's been on the lot for months. Explained that we were driving an We contacted Crystal Mullins-Kerns made an appointment to see a specific vehicle that's been on the lot for months. Explained that we were driving an hour and so we asked how we would know it would still be there when we arrived. We were specifically told by Jeanne Wells that it was on the lot and that we would be called if ANYONE even ASKED about it. Drove an hour to see and buy the car. When we arrived, we were told the car was NOT on the lot! Someone else had "suddenly" bought it. Jeanne couldn't be bothered to call, email or text about the "purchase" of the vehicle we drove an hour there to buy. Instead, we were redirected to car that was 2 years older with more than twice the mileage for the same price. REALLY? I guess if you live nearby, you could see what's there, but Jeanne Wells does not keep her word, so don't plan to make a drive to see a vehicle. We were baited and switched. UPDATE: We spoke to the GM Mr Billy Brown this evening. He apologized and stated that he would like to work with us to make this right. We'll see... and will post further updates. More
by Maddi
Employees Worked With
Jeanne Wells
May 13, 2019
The Team Made The Trip Well Worth The Drive I live 50 miles from Chantilly, VA and was a bit skeptical about making the drive; however my initial phone contact with Internet Sales Manager Ashlee I live 50 miles from Chantilly, VA and was a bit skeptical about making the drive; however my initial phone contact with Internet Sales Manager Ashlee Reynolds made me more comfortable with visiting and possibly doing business with their team. Upon arriving, I met Sales Manager Christopher Bell and Sales Consultant Christopher Mills who made me feel welcome and appreciated right away. The car buy process was straight forward and very professional. What impressed me most was, I was short on time during my visit and overlooked that the car was missing floor mats and the second key fob. When my daughter arrived to pickup the car days later, Sales Consultant Chris Mills again reviewed all the features and also addressed the issue of the missing items and satisfied our concerns. Mr. Mills also took a photo of daughter posing with her new car capturing a special moment and forwarded the pic to me. The great customer service made the trip worth the drive!!! More
by rfturne
Employees Worked With
Chistopher Mills, Christopher Bell, Ashlee Reynolds, Daniel Carrico
May 10, 2019
AWESOME; GREAT,STUPENDIOUS!!!!!! Wife[Toni],husband[Rusty],went to Ourisman Chantilly Kia ,looking to purchase a car,this was our 2nd visit..looked @ta new van,decided not go that"rou Wife[Toni],husband[Rusty],went to Ourisman Chantilly Kia ,looking to purchase a car,this was our 2nd visit..looked @ta new van,decided not go that"route". we looked @ new SOUL;took it out for a spin around the area , by our sales consultant ,Corinne Eubank. We decided that this car was just what we wanted. Our good friends George/Rhonda Murdock refered us to Ourisman KIA. The whole experience was very good;starting with Sales Manager Christopher Bell. ALL team members were great to work with.:Ashley Reynolds,Corinne Eubanks,Tyler Bratcher.Jeremy Patrick,Service manager,we have known from Ourisman Toyota. Tyler Bratcher, was very helpful in showing us all the "packages" The whole experience was great. thank you all; Rusty & Toni Lunson More
by soulmate 2019
Employees Worked With
corinne eubank, Christopher Bell, Ashlee Reynolds, Tyler Bratcher
May 06, 2019
First-class experience! This was by far the best experience I have ever had at a car dealership. Our salesman Jeanne, and the rest of the team Darius, Chris, Dan and Anthony This was by far the best experience I have ever had at a car dealership. Our salesman Jeanne, and the rest of the team Darius, Chris, Dan and Anthony were all bloody AWESOME! I have had great service many times but none of that compares to someone that can make a stressful process seem absolutely effortless. The whole team helped us to make sure that we got into something that not only worked well for us in our daily lives and financially but they all made sure it was something we loved as well. I know that car shopping can be a very stressful and sometimes scary experience. So If you are considering buying a Kia, I highly recommend going to see the whole team at OURISMAN CHANTILLY KIA VA. You wont feel the least bit pressured into anything and you'll be very happy when you leave... I love you guys and again thanks heaps for all your help and assistance! What an amazing experience! More
by Rshnz17
Employees Worked With
Darius, Christopher Bell, Anthony Brown, Daniel Carrico, Jeanne Wells
