Ourisman Chantilly Kia

By all means take your business elsewhere. Avoid OURISMAN KIA CHANTILLY. Don't waste your time, or gas. Bait and switch operation. Had appt with Internet sales rep Ashley Reynolds to see 2016 Kia Sorento.M KIA CHANTILLY. Don't waste your time, or gas. Bait and switch operation. Had appt with Internet sales rep Ashley Reynolds to see 2016 Kia Sorento.My husband and I drove a hour and a half from Hagerstown Maryland, get there and the car supposedly "sold" the previous evening. Ashley Reynolds / real name ?? internet sales rep also "out of office". ...she never called to let us know and didn't bother to cancel the automated email confirming the appt. Trief to pass us off to a newbie rep and another car. What a waste of time. Was initially referred through GEICO affiliation with Trucar. More

Ben Braunstein and Felton Banks are by far the best finance and sales associates I have ever delt with. They worked with me for almost 5 hours to make sure I left with the car I really wanted at an am finance and sales associates I have ever delt with. They worked with me for almost 5 hours to make sure I left with the car I really wanted at an amazing price. I highly recommend these guys and Ourisman Kia if you want an amazing vehicle with the latest technology and the best warranty at the best price. More

Replacing a damages mirror I damaged my right rear view mirror on my new Kia Sedona and brought it in to Ourisman Chantilly Kia to get it replaced. I was quickly greeted by Ali I damaged my right rear view mirror on my new Kia Sedona and brought it in to Ourisman Chantilly Kia to get it replaced. I was quickly greeted by Ali; she diagnosed what needed to be done and had a very nice lady set me up with a loaner. It took maybe ten minutes for the whole process. Ali kept me updated as the mirror was ordered, painted, and replaced. When I went back to pick my car up, the process took maybe ten minutes. The car was squeaky clean, the mirror looked great, and I got to meet the manager, Billy Brown. I could not be happier with my buying, and now servicing, experience. They are all good people, happy people, professionals! More

Double talking, misleading, and simply dishonest. Uses buying services (TruCar/USAA) to bait military customers in the door but there isn’t a USAA member price. The price on a Telluride is $10,000 about buying services (TruCar/USAA) to bait military customers in the door but there isn’t a USAA member price. The price on a Telluride is $10,000 about MSRP loaded with “Ourisman” junk packages and pure profit ark up. Reported to USAA and TrueCar but other unsuspecting buyers experienced the same tactics. More

The Way a Car Buying Experience Should Be As I got out of my car I was greeted by Jarred Wilson with a smile and a firm handshake and an offer to help if I needed any. I let Jarred know that As I got out of my car I was greeted by Jarred Wilson with a smile and a firm handshake and an offer to help if I needed any. I let Jarred know that I had a couple styles in mind and he professionally helped me make a decision on which one was best for me and my family.... he knows his stuff and would highly recommend him to anyone! Once we decided on the vehicle I wanted he turned me over to Tyler Bratcher to finish the deal, to do the paper work..... never ever went through an easier process and Tyler actually made the process a pleasant one. He explained everything as we went along and adeptly helped me make the right decisions on exactly what I needed. Once the paper work was done, Jarred and Leslie helped me get everything ready to head off in to the sunset with my beautiful new Kia Sedona. I am a Ourisman Chantilly Kia customer for LIFE! More

"Customer" Price Gouging I asked for the Ourisman price for a $45,000 MSRP Telluride and was told it was $54,000. Near 10K above MSRP. Dealerships in Manassas and Fairfax an I asked for the Ourisman price for a $45,000 MSRP Telluride and was told it was $54,000. Near 10K above MSRP. Dealerships in Manassas and Fairfax and Arlington offer Tellurides for no more than MSRP. We all know MSRP is a more than fair and also a profitable price set by the manufacturer. Typically no one would pay MSRP let alone 10 thousand above... Ourisman is knowingly gouging customers while competitors are being honest and fair. Ourisman asked me to come in to discuss a fair price. Heck no! I will go to their competitors who are thoughtful, kind and fair at the onset, rather than try to haggle down to MSRP with them. Ourisman has set a very low bar for themselves in this instance which only leads me to believe that this thought process is prevalent throughout. They should be ashamed of themselves... BTW you can order a Telluride in Muncie IN, your exact dream car, for Costco prices UNDER MSRP, and have it shipped to you rather than paying an extra 10,000 dollars. Yes, Ourisman demands 10,000 dollars MORE!! Utterly selfish, greedy and unbelievable. I am truly disgusted. More

My Ourisman KIA experience started on the positive side but ended on the other side of the spectrum. I requested an “Out the door” price on a 2019 Sorento SXL, price given $42,228.70. I knew this was a dec but ended on the other side of the spectrum. I requested an “Out the door” price on a 2019 Sorento SXL, price given $42,228.70. I knew this was a decent price but replied with a lower offer to see if it would work. The internet manager said she could not negotiate further and I needed to come in to the dealership to talk to a manager. I did not feel like making the 45min-1hour drive so I figured I would call the next day. I received a generic General Manager email stating they did not want to lose my business, so I responded and to their credit he called the next evening. I told him what I was asking for (acceptance of my counter offer) he wanted to know what price did I received from the Internet Manager. Mr. Brown (GM) seemed to become very agitated at the $42,228 price point and stated “You should jump on it as it will not get any lower” my response was “Yes, I will buy it at $42,228”. He then said “I will talk to Jeanne (Internet Manager) and call you back in a few minutes”. It was @ 20 minutes later that Mr. Brown called and said “The $42,228 is not going to work, we want to keep your business. How about 43,899 (approximate number) will you take it?” My response was “What happened to the $42,228? GM- “She made a mistake and we have a disclaimer so you won’t get that price!” I was dumbfounded, he didn’t even offer to split the difference. After dealing with 2 other Northern Virginia Kia dealerships who have their own issues, as in trying to sell a vehicle advertised with 7 miles but actually had 3500 as a loaner, I was disgusted at the whole Kia car buying experience. So future Kia purchasers be wary of your Northern VA Kia dealerships, the much advertised Family friendly, were looking out for you, our customers are number 1, xx they spew is exactly that. Try dealerships down south, West Virginia or Maryland. More

laid back experience easy to work with and they were not voltures attacking me as soon as i got out of my car. tyler did his best to get me the best deal on finace. easy to work with and they were not voltures attacking me as soon as i got out of my car. tyler did his best to get me the best deal on finace. More

A true professional experience from Ourisman Chantilly Kia The Ourisman team made it easy to buy my used 2016 Kia from them. I had interacted with other dealerships and found those experiences not favorable The Ourisman team made it easy to buy my used 2016 Kia from them. I had interacted with other dealerships and found those experiences not favorable. Everyone from my sales person, Chris Mills ,to the Sales Manager, Andy Walker,and Billy Brown, the General Manager was very professional,listened, and provided the answers necessary to make the right car buying decision. More