Otto Cadillac - Service Center

Detailed explanations. Web link to track service progress, always friendly people offering to help. Even get sulfide wash and vacuuming. Small service waiting area. At Web link to track service progress, always friendly people offering to help. Even get sulfide wash and vacuuming. Small service waiting area. At times there are no seats available and have to use sales tables to sit. Should be bigger. But comfortable when you do get a seat. More

Bill as always was wonderful. Kept me informed of what was happening and was truthful about what did and DID NOT need to be done. He could have easily replaced the brakes and I wo Kept me informed of what was happening and was truthful about what did and DID NOT need to be done. He could have easily replaced the brakes and I would have never questioned it but instead was honest and let me know the squeaking was due to break dust. Hard to find honest folks now a days. Bill is for sure a keeper and one of the reasons I get work done there! More

So far so good I’ll have to see what the Future brings while driving her while driving her More

Bill was wonderful and so nice! I am looking forward to doing more buisness with this dealership. Thank you! I am looking forward to doing more buisness with this dealership. Thank you! More

The service team was amazing. Your service manager fixed two recalls when he didn’t have to do it that same day of my oil change. Very professional Your service manager fixed two recalls when he didn’t have to do it that same day of my oil change. Very professional More

A very difficult problem more than likely now solved. Thank you for your help With this problem. Thank you for your help With this problem. More

The service was outstanding as usual. Everyone was polite and professional. Bill, the service manager is great. Everyone was polite and professional. Bill, the service manager is great. More

My car had a no crank no start issue they diagnose found the issue and started the car all in one day!.. the issue and started the car all in one day!.. More

Went in for a scheduled oil change at my 15,000 mile mark. Also a check up was done and I was told I needed an alignment. I was shown a fail on the paperwork. Wasn’t sure why this would fail within such mark. Also a check up was done and I was told I needed an alignment. I was shown a fail on the paperwork. Wasn’t sure why this would fail within such a short time ( purchased 3/2022)and told them to do it. Both my husband and son were not happy I needed or was told I should do an alignment. Otherwise, the uncertainty I was happy with the service. More

They strive to make sure everything is perfect. Steve in sales and Bill in service and his team are the best! Steve in sales and Bill in service and his team are the best! More