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Otto Cadillac - Service Center

Albany, NY

4.7
1,526 Reviews

1,526 Reviews of Otto Cadillac - Service Center

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June 11, 2024

The people who work for this dealership, Amber, Declan, Ian, Bill, are, in my opinion, the best. More

by vevan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Declan Cohen, Ian
June 08, 2024

Great and reliable customer service. Easy to make service appointments. Super friendly employees and love the complimentary car wash. More

by Shawnalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
June 07, 2024

My appointment was scheduled promptly. I was provided an equivalent loaner. My vehicle was returned washed and charged. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

She was very accommodating. She was very friendly and eager to help and very personable. More

by mobutler020
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Great service thank you to the service team look forward to return for my next service More

by leggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

All good Bill is an asset to your organization great customer service and a gentleman More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

I have purchased vehicles from Otto Cadillac for decades. Steve Lemon was my salesman and he is professional, friendly and knowledgeable. He is top rated. Bill McLean is my service representative and he i More

by billpaquette.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

OTTO IS THE BEST! !! They fixed my problem fast and affordable and didn't sell me service I didn't need because originally I thought it was something else! Will definit More

by Dadillac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

I have been with Otto for over 10 years. The service is the best I’ve ever had and I have had several new automobiles. On time, polite, most efficient. The best ever service department. More

by mjegolfman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

I had an electrical problem and they did excellent job on the repair. The people were very courteous and respectful, and I enjoyed the experience. More

by walterphillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
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