Otto Cadillac - Service Center

Great friends. Nice relaxing waiting area. Needs either a pool table, video games, or pinball tables. Nice relaxing waiting area. Needs either a pool table, video games, or pinball tables. More

As always Otto is an excellent example of how a customer should be treated. They are profession, friendly and extremely knowledgeable about us as customers and what we need from a vehicle service point of should be treated. They are profession, friendly and extremely knowledgeable about us as customers and what we need from a vehicle service point of view. We choose Otto originally in an effort to find a dealership that valued us as well as one that we could rely on to take the worry out of car ownership/maintenance. We have been with them for 4 years now and could not be more pleased with our relationship across the spectrum from sales to service. More

Very good service Done quickly and well Service adviser was great and everything was fine was great and everything was fine More

Bill is great at taking care of the problem the first time around and making it easier to deal with the problems time around and making it easier to deal with the problems More

Service was great, communication was lacking a little. I was told the car was finished via text but that was after someone told me on the phone the part wouldn't be in for a few days. When I picked the ca I was told the car was finished via text but that was after someone told me on the phone the part wouldn't be in for a few days. When I picked the car up it was supposed to be on the side of the building cleaned and ready to go, but it was in the back corner of the lot still dirty. More

I have been with Otto and two great gentlemen for years. Bill Mclean and Steve LeMon. They have treated me like family’s I have recommended these professional men to my friends . I have ever had a pro Bill Mclean and Steve LeMon. They have treated me like family’s I have recommended these professional men to my friends . I have ever had a problem or have been dissuaded any time with Otto. Your deck to Make Bill service manager. Was a perfect match for everyone. Thank you Ridemary More

I love my dealership, it's very comfortable. Bill McClean, in sales, is the best. I've dealt with him for years and love him. Bill McClean, in sales, is the best. I've dealt with him for years and love him. More

My experience with the service department was extremely pleasant. They explained in detail the problem pleasant. They explained in detail the problem More

I bought my sedan here back in 2015. I have never been disappointed with the service department in any respect. I have bought new vehicles at several Albany dealerships and they were goo I have never been disappointed with the service department in any respect. I have bought new vehicles at several Albany dealerships and they were good but Otto Cadillac is my favorite service center for my car. I cannot stress enough that the public is missing an excellent shop for repairs! Try them and prove me wrong! More

The service was excellent and we are very happy with the work done at OTTO. work done at OTTO. More