Otto Cadillac - Service Center

Good service Always very quick and efficient. The waiting area is comfortable and clean. I appreciate how they treat me in a very friendly way. It’s stress free. Always very quick and efficient. The waiting area is comfortable and clean. I appreciate how they treat me in a very friendly way. It’s stress free. More

Terrific Always a positive experience ... The atmosphere is pleasant, professional and service is timely. Service is a huge part of my wanting to continue to s Always a positive experience ... The atmosphere is pleasant, professional and service is timely. Service is a huge part of my wanting to continue to stay with a Cadillac vehicle. More

What you need when you need it! Some times you need something done just because, it's not scheduled or time for a service but you feel it needs to be addressed. These guys understa Some times you need something done just because, it's not scheduled or time for a service but you feel it needs to be addressed. These guys understand and accommodate that, and that's important. More

Efficient Easy to schedule the appointment. Like the the online option. The work was done promptly. Waiting area was comfortable and I can always get work done Easy to schedule the appointment. Like the the online option. The work was done promptly. Waiting area was comfortable and I can always get work done while I wait. Friendly atmosphere More

Awesome Friendly, courteous and make you feel comfortable. I can't say enough. Very professional. They let you know exactly what's going on and/or what might Friendly, courteous and make you feel comfortable. I can't say enough. Very professional. They let you know exactly what's going on and/or what might need to be done. More

Service was OK The repairs were good but the estimated time of repair was off. Dropped the car off on Monday and it was ready on Wednesday. The Service Representat The repairs were good but the estimated time of repair was off. Dropped the car off on Monday and it was ready on Wednesday. The Service Representative did let me know that there were many issues. I was fortunate that my son let me use his car. The representative was polite and friendly. More

Oil change & tire rotation Bill is always there to greet you and try and get you in as quick as possible which they did. They wash the car and had me on my way in 45 minutes Bill is always there to greet you and try and get you in as quick as possible which they did. They wash the car and had me on my way in 45 minutes More

100% Satisfied I am 100% satisfied with the service. I trust my car to Bill McClean with no hesitation. He is professional, knowledgeable, and most importantly carin I am 100% satisfied with the service. I trust my car to Bill McClean with no hesitation. He is professional, knowledgeable, and most importantly caring. The service team is efficient and can accurately correct any problem you are experiencing with your car. Hats off to the entire crew.......Thank you!! More

Excellent Sevice at OTTO Service Department is best in Albany area .Bill is very knowledgeable and looks out for customers. Never had any problems with OTTO. Great place to Service Department is best in Albany area .Bill is very knowledgeable and looks out for customers. Never had any problems with OTTO. Great place to do business with. More

Excellent service Service was great. Bill went over my repairs thoroughly and answered all my questions. Waiting area was cleaned with good coffee, tea and water. Defin Service was great. Bill went over my repairs thoroughly and answered all my questions. Waiting area was cleaned with good coffee, tea and water. Definitely will return and highly recommend them. More