Otto Cadillac - Service Center

The best automotive service I’ve ever experienced. During the trauma of an accident you need support; and Otto Cadillac was the most supportive and accommodating possible. I can’t say the same for GM F During the trauma of an accident you need support; and Otto Cadillac was the most supportive and accommodating possible. I can’t say the same for GM Financial, but that’s not the dealers fault. More

Excellent service and courtesy Very pleased with the service and the courtesy that we receive at Otto Cadillac . This is our third Cadillac purchased at Otto Cadillac and Steve Le Very pleased with the service and the courtesy that we receive at Otto Cadillac . This is our third Cadillac purchased at Otto Cadillac and Steve LeMon Has been most helpful, courteous, and friendly. A pleasure to work with! More

Satisfied Once Again Once again, I was completely satisfied with the service. Hats off to Bill McLean and his team. Hands down the best service by a car dealership in the Once again, I was completely satisfied with the service. Hats off to Bill McLean and his team. Hands down the best service by a car dealership in the capital district. Always treated with respect and made to feel that your concerns matter. More

My Otto Cadillac service Great experience, K Cup coffee, flat screen Tv golf Service advisory from Bill, with Shelby in charge. XT5 XT4 & XT6 on display! Easy Friendly visi Great experience, K Cup coffee, flat screen Tv golf Service advisory from Bill, with Shelby in charge. XT5 XT4 & XT6 on display! Easy Friendly visit More

Fast service Great efficient friendly this is a great place especially since I drove from South Carolina. Knew what was wrong from my description. Very satisfied Great efficient friendly this is a great place especially since I drove from South Carolina. Knew what was wrong from my description. Very satisfied with whole experience More

Matanance service visit The service visit was excellent. My appointment time was kept, the maintenance was finished when promised and the freshly washed car looked great. Bil The service visit was excellent. My appointment time was kept, the maintenance was finished when promised and the freshly washed car looked great. Bill Mclean as usual was very professonal and helpful. More

Service appointment Outstanding service from the time I drove in until the time I drove away in freshly washed car. Highly professional dealership and highly recommended Outstanding service from the time I drove in until the time I drove away in freshly washed car. Highly professional dealership and highly recommended for Cadillac owners More

Fast and efficient Staff is very friendly. The service manager is very informative . He explained what was done so I could understand it. The waiting room is always clea Staff is very friendly. The service manager is very informative . He explained what was done so I could understand it. The waiting room is always clean More

Update all software in the computer We were treated very well, but they misjudged the time necessary for all of the updates, first estimate 1.5 hours, second estimate 3 hours, third esti We were treated very well, but they misjudged the time necessary for all of the updates, first estimate 1.5 hours, second estimate 3 hours, third estimate 4.5 hours. Not their fault though! They are all very cordial and gave us a loaner car. More

Great service! Excellent service and easy to work with.. scheduling appointments are a breeze and they get you in and out quickly. I would highly recommend Otto Ca Excellent service and easy to work with.. scheduling appointments are a breeze and they get you in and out quickly. I would highly recommend Otto Cadillac. More