Otto Cadillac - Service Center

Routine maintenance including oil change Everything was taken care of in a quick, efficient manner. Bill was as as normal very helpful, understanding & professional. He kept me updated on the Everything was taken care of in a quick, efficient manner. Bill was as as normal very helpful, understanding & professional. He kept me updated on the progress. The receptionist ( don’t know her name) was also very friendly, More

Customer oriented Bill and team, thank you for your support and customer service. The car was taken in on time and completed within the stated time frame. Staff were w Bill and team, thank you for your support and customer service. The car was taken in on time and completed within the stated time frame. Staff were welcoming and professional. More

As always great service and attention to all the car needs. Been going to Otto and purchasing cars from them for years, I keep going back for a reason great people, service wouldn't go anywhere else. Been going to Otto and purchasing cars from them for years, I keep going back for a reason great people, service wouldn't go anywhere else. More

Entire Experience great from start to finsih. My initial visit to purchase a used vehicle, greeted by Don Biseti...could not have been more accommodating, professional and friendly. My sales rep, My initial visit to purchase a used vehicle, greeted by Don Biseti...could not have been more accommodating, professional and friendly. My sales rep, Declan Cohen took over and we completed the deal within 20 minutes...finance manager Ian Mahar took over from there and I was all set. I received a service note online and Bill McLean took care of that with ease. Thank you all, More

Excellent The whole experience was great. Everyone was friendly and very efficient. The work was done I a timely manner. I would not hesitate to reccommend Otto The whole experience was great. Everyone was friendly and very efficient. The work was done I a timely manner. I would not hesitate to reccommend Otto service to all my family and friends More

Bill is always ready to help We are happy with the attention we get , but not happy with the amount of trips it takes we have to keep coming back to get the repair completed . we We are happy with the attention we get , but not happy with the amount of trips it takes we have to keep coming back to get the repair completed . we have been in three times for touch screen still does not work More

Bill MacLean is an excellent example of someone who is dedicated to providing the best results from your experience with the Otto Service Department. Each time I is an excellent example of someone who is dedicated to providing the best results from your experience with the Otto Service Department. Each time I visit Otto for service, Bill keeps me informed, and related to me exactly what had to be completed to insure that my car is safe. He does it all with a smile! Thanks so much for taking care of me! More

Annual Service . Annual servicinig included changing some parts in keepiing with the mileage. Service was prompt, efficient and as always Bill was pleasant, helpful an Annual servicinig included changing some parts in keepiing with the mileage. Service was prompt, efficient and as always Bill was pleasant, helpful and obliging. He is a great addition to your staff;.The surroundings for waiting are attractive and comfortable--actually pleasant. More

Onstar Hotspot not working My wife and I were on a trip from Holland, Michigan to Albany, NY visit our son. Before we left Michigan, I ordered the $20.00 unlimited Onstar Hotspo My wife and I were on a trip from Holland, Michigan to Albany, NY visit our son. Before we left Michigan, I ordered the $20.00 unlimited Onstar Hotspot Wifi. During our trip the Hotspot stopped working. We called Onstar on multiple occasions over the course of two days to no avail. We found Otto Cadillac in Albany and stopped in on Saturday to see if they could diagnose the problem. We did not have an appointment, but they graciously decided to take a look at it.Declan along with John, worked tirelessly to try to find why we lost the Hotspot. Neither had any customers previously with this issue. After much "research", Declan found some information that suggested disconnecting the battery briefly to "reset" everything might work. I was cautioned that I might loose my memory settings, but told them to go ahead. That cured the issue, and I did not loose my memory settings. I even got a complimentary car wash to clean my XTS after the 900 mile trip. I can't say enough about this dealership in the way the dropped everything to help my issue, and would not give up until a solution was found. This is my second Cadillac, and when I'm in the market for another one, I will surely give them a chance to sell me one. This dealership is an asset to the not only to Cadillac, but GM in general. Thank you!!!!! More