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1,320 Reviews of Otto Cadillac - Service Center
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July 12, 2019
Friendly & Efficient Scheduled for 8:00 AM serviced at 8:00 AM, just enough time to enjoy a cup of coffee and be on my way. All my questions were answered the service was Scheduled for 8:00 AM serviced at 8:00 AM, just enough time to enjoy a cup of coffee and be on my way. All my questions were answered the service was completed and explained. The facilities are clean and comfortable. Other dealership could learn some valuable customer services improvements by visiting here. Bottom line the respect me as a customer and they respect my car, can't ask for anything better than that. More
by dwyerr1948
Verified Customer
July 12, 2019
Surprise I have always brought my car to a Cadillac dealerships for service no matter where we were in the United States.Almost all of our service has been do I have always brought my car to a Cadillac dealerships for service no matter where we were in the United States.Almost all of our service has been done at Otto Cadillac.We were always pleased wherever it was serviced.This time I was most surprised when i received my bill. Thank You Very Much For Every Thing You Did at OTTO CADILLAC. More
by EnaJ456
July 03, 2019
Oil change The service manager is wonderful. Always cheerful and very informative. The staff is always very friendly. The waiting area is top notch. So far no co The service manager is wonderful. Always cheerful and very informative. The staff is always very friendly. The waiting area is top notch. So far no complaints More
by TECHNOSTRUCK
June 28, 2019
Excellent service Otto employees have already been prompt, courteous and keep you informed of the progress on your car service or repair. Bill McLean has been a pleasur Otto employees have already been prompt, courteous and keep you informed of the progress on your car service or repair. Bill McLean has been a pleasure to work with, and Steve LeMon is an excellent sales representative. More
by Dusty
June 28, 2019
They supplied us with a loaner car They did everything they said they would do.I was very happy with the service and how quick the work was done. And washed my car. They did everything they said they would do.I was very happy with the service and how quick the work was done. And washed my car. More
by REDDOG4624
Employees Worked With
June 24, 2019
Service Courteous and efficient replacement of computer screens that was under warranty. Comfortable customer waiting area and very professional service. I o Courteous and efficient replacement of computer screens that was under warranty. Comfortable customer waiting area and very professional service. I own two Cadillacs-one in New York and one in Florida and Otto Cadillac is much friendlier and timely in scheduling service. More
by VGRAFFEO
June 14, 2019
Terrible service!! I brought in my 2014 SRX which is certified preowned for a no start/dead battery issue. This is the 3rd Battery they have put in the car since 2017 an I brought in my 2014 SRX which is certified preowned for a no start/dead battery issue. This is the 3rd Battery they have put in the car since 2017 and they insist because I didn’t drive the car for 3 days it killed the battery then told me if I don’t drive it every day I should keep it on a trickle charger and a lot of their customers do that. Bill and Roger are terrible service advisor and manager, they talk to you as though you know nothing. Ultimately after arguing with them they said the battery was covered under warranty but I had to pay $40.00 labor cost. Obviously there is something with this car that is continuously drawing from the battery. They also told me it was because I put 17,000 miles on the car in a year since getting the previous new battery. Must be they think i don’t realize car battery warranties are based on months not miles. I have purchased 3 cars from them since 2014 and this will be the last time I do business with them. Further more if this happens again I will be dropping the car off to the and calling the bank it is financed through and my attorney. There was a wiring harness issue with the drivers side door window and lock mechanism that they said they replaced but still acts up from time to time and i bet that is what is drawing on the battery. Done with these condescending xxxxxxxx at this dealership!!! More
by smo532000
June 14, 2019
Oil change, tire rotation, inspection I was comfortable while I waited, not long at all by the way, for my car, and it was washed when I got it back. Love it. I was comfortable while I waited, not long at all by the way, for my car, and it was washed when I got it back. Love it. More
by GEOISAGAL
Employees Worked With
I’m sorry I dont remember
June 13, 2019
Appointment Mix-up There was a mix-up in the appointment date. I made it for the 11th, I was told it was for the 10th when arriving. There was a mix-up in the appointment date. I made it for the 11th, I was told it was for the 10th when arriving. More
by SUITS.DAVE
June 12, 2019
Always a pleasure dealing with the service department at Otto. Bill McLean is the best, up front, straight forward, compassionate, and honest. Can't ask for more than dealing with the service department at Otto. Bill McLean is the best, up front, straight forward, compassionate, and honest. Can't ask for more than that! More
by WLUNDGREN3
