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Otto Cadillac
Albany, NY
2,139 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,139 reviews
June 14, 2023
They are very easy to work with. Gave me the options available and away we went. It is exactly what we wanted Gave me the options available and away we went. It is exactly what we wanted More
by TTORANI
Verified Customer
June 10, 2023
My Cadillac XT4 purchase and pick up was easy, quick and stress free. Thank you. stress free. Thank you. More
by kelly-brewster
Employees Worked With
June 09, 2023
Great staff at the work shop. Super friendly and kind. Definitely 10 out of 10 Super friendly and kind. Definitely 10 out of 10 More
by NoeMoe
June 08, 2023
Dan was an excellent salesman. Gave my husband and I to make our decision. Very attentive to our needs Gave my husband and I to make our decision. Very attentive to our needs More
by jenalex22
June 08, 2023
I had originally received an e-mail from Sean Mac Whinne about my visiting your on-line site and viewing a white XT-5 with a beautiful tan interior. However, when I showed up at the showroom and met with Da about my visiting your on-line site and viewing a white XT-5 with a beautiful tan interior. However, when I showed up at the showroom and met with Dan another customer had already started the purchase process. I was disappointed about that as I had had my heart set on that vehicle. Dan showed me another XT-5 a 2018 model. He was upfront with me about the vehicle having been in an accident. I test rode the vehicle and was impressed. It had a few more miles than I was hoping for but I decided to go ahead with the purchase. I have had the vehicle for 3 days now and I am very happy with it thus far. More
by jjroarke
June 08, 2023
I was Very impressed from the moment I arrived, While waiting for my car I noticed different employees walking by and knowing the other customers, Stopping to say hello and catching up, They really know waiting for my car I noticed different employees walking by and knowing the other customers, Stopping to say hello and catching up, They really know their customers. My service was fast, and a fair price, The AC blows ice cold now, My service adviser Bill Mclain was great and welcomed me to the Otto Cadillac Family. My Escalade was returned to me washed and Vacuumed, Bill also told me some extra details that he had the mechanics check which gave me piece of mind. So for sure I would trust and recommend Otto Cadillac. More
by John
Employees Worked With
June 07, 2023
On this occasion there was a lack of communication as to the part that was being installed and if anything else was going to be required. I required a inspection due to the part being an Intricate.part of g the part that was being installed and if anything else was going to be required. I required a inspection due to the part being an Intricate.part of get the inspection. The part was on back order and my inspection expired. When it came in the appointment was made for the installation and inspection, the car was dropped off the night before. I received a call saying that the car was done. When I came on to pick it up I was told that the inspection couldn't be done until the car was driven 100 mile to reset the computer. I explained that the inspection sticker was expired and I would be able to drive it 100 miles without possibly getting a ticket. I feel that all this should have been explained way before the part was ordered and installed. I've always had good service and customer care in the past, but this time I felt that there was a lack of communication between service and myself. I was told that the customer service manager was going to be involved and that I would get a call back...that has not happened as well. Update: The service manager did reach out to me to find a solution. Roger, suggested that I not pick up my car and that he would have one of his service techs drive the car a couple of days to see if the computer will reset. Needless to say it took 1 day and not a 100 miles...I was very surprised and happy to get this resolved. More
by kathe7
June 07, 2023
Always happy to see customers; always great service reasonably priced and service is done in a timely manner. reasonably priced and service is done in a timely manner. More
by Shaun Marie
Employees Worked With
June 07, 2023
Service and staff are Professional, friendly, attentive, informative, complimentary, delivering full customer service. I’m a very happy customer. informative, complimentary, delivering full customer service. I’m a very happy customer. More
by christina1188
June 07, 2023
Everyone is very attentive to the customer. It’s very clean, which means a lot to me. They are pleasant and meet and greet you with a smile. I am very happy to drive a total of 100 miles for th It’s very clean, which means a lot to me. They are pleasant and meet and greet you with a smile. I am very happy to drive a total of 100 miles for the perfection that they maintain in the service department. More
by Dwndrellos@gmail.com
