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Otto Cadillac
Albany, NY
1,871 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,871 reviews
August 09, 2022
Bill in service is always great to deal with. The time from looking at my car, ordering parts & scheduling it to be fixed was very quick. My only issue is $1783. to replace 2 handles is just robb The time from looking at my car, ordering parts & scheduling it to be fixed was very quick. My only issue is $1783. to replace 2 handles is just robbery-IT ONLY COMES WITH A - YEAR WARRANTY! Come on Cadillac that excessive!!! More
by debbi62
Verified CustomerEmployees Worked With
August 09, 2022
Dealer knowledge about Cadillac but service is severely overpriced with parts and labor at a premium price. overpriced with parts and labor at a premium price. More
by daveben57
Employees Worked With
August 08, 2022
From start to finish my entire experience was excellent. The staff and customer service were Great The staff and customer service were Great More
by cpitch12
August 08, 2022
Fantastic customer service all around at this dealership. Everyone is very nice and so helpful Everyone is very nice and so helpful More
by emsutton107
August 08, 2022
Great service, friendly environment, car service techs are excellent at their job,you can shop for a new or used vehicle if you like. are excellent at their job,you can shop for a new or used vehicle if you like. More
by uhenderson14
August 08, 2022
Declan made the car buying experience easy! This is my second car at Otto and I’ll continue to go there. This is my second car at Otto and I’ll continue to go there. More
by Valerie
August 08, 2022
Great group to work with very accommodating, they keep you informed about all aspects of the work. you informed about all aspects of the work. More
by rtrizz
August 05, 2022
Iwas very happy except for the hood not being repaired. I think it could have fixed better and the door was not fixed properly it has a big bump. I think it could have fixed better and the door was not fixed properly it has a big bump. More
by sandeepoulin
August 04, 2022
Hard to contact , called was told would be getting a call back never did ended up waiting all weekend to here back. Left the car dirty with greese on the door panel back never did ended up waiting all weekend to here back. Left the car dirty with greese on the door panel More
by Kpechtel
August 04, 2022
Everyone in the Service Department from the person answering the phone to checking me out were are very helpful in getting an appointment and keeping g me informed of the work that needed to be done. answering the phone to checking me out were are very helpful in getting an appointment and keeping g me informed of the work that needed to be done. More
by MIKED10
