Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
1,869 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,869 reviews
October 11, 2022
Otto service has always been great and professional. The staff always keeps you informed of the progress on your vehicle. The staff always keeps you informed of the progress on your vehicle. More
by louie915
Verified CustomerEmployees Worked With
October 10, 2022
The service is always great a Otto cadillac. I'm able to get right in and out without any issues. I'm able to get right in and out without any issues. More
by KCANNIFF89
October 09, 2022
Was a great experience. Thank you, buying a car is painful but these guys were great! Awesome dealership! Thank you, buying a car is painful but these guys were great! Awesome dealership! More
by rhoadescharlie1
Employees Worked With
Other Employees :
Tyler Vayens!! This guy was your your key! Awesome employee! Very knowledgeable and kept us engaged until a salesman was ready for us!
October 09, 2022
Communication was not good. If phone calls were returned so questions could be answered the process would have been more efficient. If phone calls were returned so questions could be answered the process would have been more efficient. More
by bun38
Employees Worked With
October 07, 2022
Service department was very good, quick, and courteous. Great job! Highly recommend Otto to anyone who owns a Cadillac. Great job! Highly recommend Otto to anyone who owns a Cadillac. More
by Chris M
Employees Worked With
October 07, 2022
The repairs were completed as prescribed and the entire experience was very professional. The environment was comfortable and the loaner car was appreciated. experience was very professional. The environment was comfortable and the loaner car was appreciated. More
by dzgnman
Employees Worked With
October 05, 2022
Bill is always on! He has the energy and smile that contributes to his and Rogers team! Thank you for taking such good care of my XT5! He has the energy and smile that contributes to his and Rogers team! Thank you for taking such good care of my XT5! More
by KKGW29
October 05, 2022
Very thorough and solved the problem by test driving w me and spending extra time to determine the source of the flutter and spending extra time to determine the source of the flutter More
by gdenovio
Employees Worked With
October 05, 2022
Awesome service as always! Bill and the team take care of everything and make sure all is right. Bill and the team take care of everything and make sure all is right. More
by r.piscitelli
October 05, 2022
Billy and the whole service team are incredibly attentive and work to ensure the customer is satisfied. Otto is lucky to have them and work to ensure the customer is satisfied. Otto is lucky to have them More
by gavin8
Employees Worked With
Other Employees :
Jeff Wright, Dawn Crossley
