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Otto Cadillac
Albany, NY
1,869 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,869 reviews
Verified Customer
December 12, 2022
Professional, on time and great communication. Always a pleasure dealing with the service staff. Thanks Always a pleasure dealing with the service staff. Thanks More
by mpellman
Employees Worked With
December 11, 2022
I brought my 2014 Cadillac SRX there for service because my key fobs we’re not staying synced with my car. First they told me I need to do fives which I ordered had them reprogrammed and that didn’t work. T my key fobs we’re not staying synced with my car. First they told me I need to do fives which I ordered had them reprogrammed and that didn’t work. Then they told me I had to pay for diagnostics to find the cost of the issue. After that, they told me it was a module which I paid to have fixed. When I went to pick my car up, it did not work. I was still having the same problem. And they told me it was the brain which I paid for it. When I went to pick the car up, it was the same issue , the problem is still not fixed. Now keep in mind they did cut me a break on some of the cost of the three items I already paid for which did not fix the issue. They did give me a loaner as well and I kept that loaner for almost a month while they went to bring in a GM specialist to find out what was going on with my vehicle. When I went to pick it up, they told me it was a module on the brain so they had to replace that again. Now my car works and I couldn’t be happier. I was not happy with paying for parts that really went broke on my car. The saving grace in Otto Cadillac was built in the service department. If it was not for Bill I probably would’ve lost my mind. Bill was always sympathetic with me, and for the most part kept me in the loop. I really appreciate his help through this whole process. Bill is the one shining star at Otto Cadillac. I have brought my car there for service for other things and everything was always handled wonderfully so I will continue to go back to Otto Cadillac service just because of Bill. More
by Dom Rizzo
Employees Worked With
December 05, 2022
Friendly, clean environment. Service is excellent. Trustworthy will always recommend Otto. Salesman Steve Lemon is great also. Service is excellent. Trustworthy will always recommend Otto. Salesman Steve Lemon is great also. More
by ams716
Employees Worked With
Other Employees :
Jeff Wright, Dawn Crossley
December 05, 2022
This dealership is magnificent. The people there are friendly and courteous and the workmanship is very good. The people there are friendly and courteous and the workmanship is very good. More
by Sporty1942
Employees Worked With
December 04, 2022
Very accommodating and listened to what I wanted. Very professional in dealing with me ! Will recommend to others Very professional in dealing with me ! Will recommend to others More
by dcanniff
December 02, 2022
New Cadillac owner so I don’t have any real history with t the service dept yet t the service dept yet More
by kaarnio
November 30, 2022
Wonderful experience. Mike Caccese is an exceptional salesman. Completely satisfied so far. Would definitely recommend. Mike Caccese is an exceptional salesman. Completely satisfied so far. Would definitely recommend. More
by judypapaleo
Employees Worked With
November 28, 2022
Excellent service. Work done to my satisfaction. Very happy customer. I will keep coming back to Otto Cadillac for my future purchases. Work done to my satisfaction. Very happy customer. I will keep coming back to Otto Cadillac for my future purchases. More
by jmathias629
November 26, 2022
The service advisors are personable, the waiting area is very nice, stocked with beverages. The check-in process is great as well. very nice, stocked with beverages. The check-in process is great as well. More
by tara12203
