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Otto Cadillac
Albany, NY
1,750 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,750 reviews
August 04, 2023
Amber was very helpful and secured a service appointment for me just a few days from when I stopped in to ask about getting an item repaired. Very professional and customer oriented. for me just a few days from when I stopped in to ask about getting an item repaired. Very professional and customer oriented. More
by jjroarke
Verified CustomerEmployees Worked With
Helpful August 04, 2023
The service I receive us always first class. Always honest and satisfying results. Billy McCkean always takes great care of my needs. Always honest and satisfying results. Billy McCkean always takes great care of my needs. More
by mjegolfman2
August 04, 2023
Bill went above and beyond to provide the best service for my car! Will be back! for my car! Will be back! More
by unknown0
Employees Worked With
August 03, 2023
Ashley is always very pleasant to deal with and turn around time for service was very good. around time for service was very good. More
by bdamshaw
August 03, 2023
They always take good care of me. Easy to contact before and after the sale. Easy to contact before and after the sale. More
by davidwweaver42
August 02, 2023
From the moment we walked into OTTO back in April 2023 to date of sale July 2023, customer service was outstanding. We would like to thank Mike, Carlos, Declan, Jarred and Nelson for making the transition to date of sale July 2023, customer service was outstanding. We would like to thank Mike, Carlos, Declan, Jarred and Nelson for making the transition to Cadillac a wonderful experience. More
by christine_dickinson
August 02, 2023
I love their kindness and attention to customer service. From the time I call, until service completion, they are always professional. From the time I call, until service completion, they are always professional. More
by Emanatian
August 01, 2023
We started out great, Dan was friendly and gave us his utmost attention and I felt comfortable dealing with him until the very end after the papers were all signed and we were ready to drive away when I a utmost attention and I felt comfortable dealing with him until the very end after the papers were all signed and we were ready to drive away when I asked for the spare key fob. I was told the the people that traded the car in didn't give it to them and that they were not going to get me another. I was livid, a new key fob is upwards of 3 to 4 hunders dollars. The worst part was he lied to me when he said " I'm pretty sure I told you". He never said a word. More
by charliecinatti
August 01, 2023
Excellent and very friendly. I sent all my friends to buy a new car.Thank you ! I sent all my friends to buy a new car.Thank you ! More
by josdefillipo
Employees Worked With
July 31, 2023
Friendly and personable. Was a pretty quick service with just an oil change and tire rotation. Was a pretty quick service with just an oil change and tire rotation. More
by nbusold
Employees Worked With
