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Otto Cadillac

Albany, NY

4.7
2,147 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,147 reviews

April 27, 2025

Easy process with valet. Service advisor kept me apprised of what was going on with the vehicle More

by kevin@adirondackbasement.com
Recommend Dealer
Yes
April 27, 2025

Bill is pleasant, organized and communicates effectively Bill is also very honest and knows both my car and me well More

by joebenny1
Recommend Dealer
Yes
Employees Worked With
Bill
April 27, 2025

Dealership is the best I’ve ever had. Great pricing, service and timely repairs. Appointments are on time and the service department personnel is second to none. More

by mjegolfman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Bill, the service manager was incredibly helpful and understanding of the need to take extra special care of my late son’s 2016 ATS that was purchased at Otto Cadillac. He went above and beyond to deal More

by casemgr817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Over the top customer service. Everyone at the dealership was polite, friendly and attentive. Will recommend Otto to friends. More

by amoconnell49
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 25, 2025

Extremely professional and courteous. Treated like a VIP Comfortable waiting area, service quality and nice clean wash More

by kgritzuk
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 25, 2025

Everyone is slways very polite and welcoming. Make you feel like family. Details, value, and confidence in work done. More

by 518nissan
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 25, 2025

Excellent customer service with great communication Always an enjoyable experience with their wonderful support staff. More

by tpayne10
Recommend Dealer
Yes
Employees Worked With
Bill McLean
April 24, 2025

From the very start of stepping foot on the property, my wife and I were treated with kindness and respect. We were not pushed into any direction regarding to buy or not to buy a vehicle. The respectful nat More

by Nysp960
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Fantastic sales crew and staff that made my buying experience top notch! Otto Cadillac lives up to its outstanding reputation ! More

by tmb3345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.