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Otto Cadillac
Albany, NY
2,133 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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Today:Open today 8:00 AM - 7:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,133 reviews
April 18, 2025
Great service, great staff. Took care of all my service needs as described. Well done Took care of all my service needs as described. Well done More
by lehane23
Verified Customer
April 18, 2025
Very satisfied with there professionalism Everyone was ve courteous First time Caddy owner, very satisfied so far. courteous First time Caddy owner, very satisfied so far. More
by dean2500
April 18, 2025
Very satisfied with there professionalism Everyone was ve courteous First time Caddy owner, very satisfied so far. courteous First time Caddy owner, very satisfied so far. More
by dean2500
April 18, 2025
Great service. Team always discusses the recommendations before doing any additional work. Upfront on any additional costs Team always discusses the recommendations before doing any additional work. Upfront on any additional costs More
by sglawlor319
Employees Worked With
April 18, 2025
I was welcomed as soon as I walked in. Bill, service manager. He started updates write away on my cameras. He had it all done in 30 min. All good, thank's to Otto. Bill, service manager. He started updates write away on my cameras. He had it all done in 30 min. All good, thank's to Otto. More
by dean2500
Employees Worked With
Bill McLean, he updated my cameras and were back in business. I'm very thankful for Bill's knowledge. Than you Dean
April 17, 2025
Always treated well by service personnel at Otto. Easy scheduling my appointment and job was performed successfully as expected Easy scheduling my appointment and job was performed successfully as expected More
by kenb2
Employees Worked With
April 16, 2025
I was very happy with my service. The only thing I was disappointed with is that I wanted to use my Cadillac points towards my bill and was told that all 3 computers were down and I c The only thing I was disappointed with is that I wanted to use my Cadillac points towards my bill and was told that all 3 computers were down and I couldn’t use them for my high bill. More
by dspanersmith
April 14, 2025
Amber was exceptional, let me in early, answered my questions confidently and offered me coffee/water. questions confidently and offered me coffee/water. More
by na13
Employees Worked With
April 14, 2025
Nice lounge. Appreciate the offer of the car wash. And appreciate getting the work done inside the diagnostic hour charge. Appreciate the offer of the car wash. And appreciate getting the work done inside the diagnostic hour charge. More
by thomas.ruffing
April 13, 2025
I expressed concerns after my test drive of my 2023 Jaguar’s low coolant light coming on. My salesman made it appear to be no big concern and the vehicle’s coolant was simply “topped off” instead of be Jaguar’s low coolant light coming on. My salesman made it appear to be no big concern and the vehicle’s coolant was simply “topped off” instead of being sent to a certified Jaguar service repair shop to be diagnosed why the coolant had dropped such a significant level. Since my 4 months of ownership, the vehicle is now on its 4th extended stay at Jaguar for a chronic ongoing, daily coolant leak and pungent coolant burning smell from under the engine cover. The car is not safe and thus far has not been able to be repaired. Edit as of April 14, 2025: I received a call from Meghan Serrell, the General Manager today, who is now aware of the issues the car has been going through and has restored my hope, offering a buyback if the vehicle cannot be repaired properly. This was very reassuring and shows good faith on their part. We agreed to keep in touch after this 4th repair attempt from Jaguar to remedy the situation. More
by dbucci35
Employees Worked With
