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Otto Cadillac

Albany, NY

4.7
1,878 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 1,878 reviews

November 04, 2019

Roger Makes it easy Roger Prentiss make our service as easy a possible. Always communicates and always makes sure that I know where my Cadillac is parked. Great all aroun More

by richh2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
November 04, 2019

Used Vehicle Acquisition It's always a pleasure to walk into this dealership. Everyone is friendly and knowledgeable. The process was seamless. I would recommend Otto Cadillac More

by MELISSAHOLLY78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2019

Great Experiencs Great job with the service center! They fixed my car quickly, gave me a loaner and what I really like is they do an inspection of the vehicle and wash More

by maryzsells
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2019

excellent service in the service department Bill in the service department always goes above and beyond when I bring my car in for service. I recently had my battery replaced and the service tea More

by MSIDOTI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2019

Excellent service in all departments My 3rd Caddy from the same salesman. Need I say more. He was fabulous. The dealership is a pleasure to do business with. Will probably buy my nex More

by ELKHILLWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2019

Excellent service by the Sales Department Great experience from the Sales Department. Declan and Ian were incredible. Even the Receptionist, Coleen, was a delight! I highly recommend and will More

by JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coleen Maher, Donald Bisesti
October 30, 2019

It was a pleasure dealing with Declan: great experience It was our first experience with OTTO and it was a great one...highly recommend. My husband's lease is soon up and due to our great experience with D More

by msheridan7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2019

Working with Bill McLean a great experience. I will go back again to Otto Cadillac for my vehicle service. The one thing I feel this dealership is missing is snacks being available for waiting cu More

by Joes315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2019

oil change and alignment The service was prompt, efficient and friendly. The wait time was under an hour which I appreciate as I live an hour away. The waiting area is clean More

by DPURCELL9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
October 24, 2019

Otto Service Appointment Awesome experience. Bill McLean always takes excellent care of us. Was easy to get a loaner vehicle since service would take 3 hours. Vehicle check in More

by philiprwadsworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John White, Allison Anaya
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