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Otto Cadillac
Albany, NY
1,877 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,877 reviews
October 16, 2020
Excellent service as usual, always treated as a part of the Otto family, Service is handled in a very professional way, on time and done right. A+ all the way around. the Otto family, Service is handled in a very professional way, on time and done right. A+ all the way around. More
by RayNan
Verified Customer
October 14, 2020
Great experience. I wasn’t sure what kind of car I was looking for and there was no pressure to buy one. Had the car ready for pickup earlier then expected. looking for and there was no pressure to buy one. Had the car ready for pickup earlier then expected. More
by NINERS4D
October 12, 2020
Professional, helpful and low pressure. Much better experience than the average deal! The car was ready when promised. I felt appreciated as a customer. A+ experience than the average deal! The car was ready when promised. I felt appreciated as a customer. A+ More
by president
October 11, 2020
They told me there was nothing wrong with my car. I was called several times to come pick it up. When I arrived it was still broken an not running . Sean in sales who sold me the car was amazing. He deli called several times to come pick it up. When I arrived it was still broken an not running . Sean in sales who sold me the car was amazing. He delivered me a rental because I have many kids making it difficult. He deserves a raise for going above and beyond. Thank you Sean! More
by missdish84
Employees Worked With
Sean in sales
October 09, 2020
Same as always an existing problem with my ATS and now that part of my warranty is up the find the issue and costs me 828.00. Do not buy preowned certified as they will do anything not to cover under warr that part of my warranty is up the find the issue and costs me 828.00. Do not buy preowned certified as they will do anything not to cover under warranty. Having the same issue with my XTS. Tired of this. More
by smo532000
Employees Worked With
October 07, 2020
EXCELLENT SERVICE WITH EXPERIENCE TECHNICIANS. LOVE THE SERVICE WRITERS THEY MAKE YOU FEEL LIKE FAMILY. MY SALESPERSON, STEVE LEMON WAS VERY PROFESSIONAL AND ACCOMMODATING MY EXPERIENCE WITH OTTO CADIL SERVICE WRITERS THEY MAKE YOU FEEL LIKE FAMILY. MY SALESPERSON, STEVE LEMON WAS VERY PROFESSIONAL AND ACCOMMODATING MY EXPERIENCE WITH OTTO CADILLAC HAS BEEN VERY LOW PRESSURE AND ENJOYABLE. More
by mare591
October 05, 2020
Great atmosphere and excellent staff! They made my first experience with leasing a Cadillac easy and were very informative! I look forward to being a long time customer! experience with leasing a Cadillac easy and were very informative! I look forward to being a long time customer! More
by tadmok
October 05, 2020
Staff at Otto Cadillac are courteous, attentive, and friendly. No pressure during buying experience and couldn't be happier with my new XT4. She is luxury and beauty on 4 wheels! friendly. No pressure during buying experience and couldn't be happier with my new XT4. She is luxury and beauty on 4 wheels! More
by JMCCAGG8208
October 03, 2020
Cover settup very good and was comfortable waiting although one employee from the service area came in several time without wearing a mask. Bill, as always was courteous and helpful. although one employee from the service area came in several time without wearing a mask. Bill, as always was courteous and helpful. More
by rlheppner
September 30, 2020
Both Ian and Declan at Otto Cadillac were professional and accommodating. The whole experience was very low pressure and enjoyable. I highly recommend this dealership! and accommodating. The whole experience was very low pressure and enjoyable. I highly recommend this dealership! More
by PSWEET24
