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Otto Cadillac
Albany, NY
1,873 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,873 reviews
April 22, 2022
The experience started off with two voicemails I left for the service manager over the course of two weeks that never got returned to me. I’m sure Bill is very busy, but I was expecting at least a call b for the service manager over the course of two weeks that never got returned to me. I’m sure Bill is very busy, but I was expecting at least a call back. On my third call I spoke to Melissa who was very nice and scheduled my appointment for a steering wheel vibration problem I’ve been having with my Cadillac. When I dropped off my car I told them I already had the tires balanced and also brand new tires so I didn’t think tires was the cause of the vibration. Within a couple of hours they called and said my tires need to be re-balanced and an alignment. So I had that done, picked up the car and still have the vibration. I will admit that the vibration is better than it was before, but the car should not be vibrating at all. The day after I picked it up I left a message for Andrew telling him that I still had the vibration, but I have not received a call back yet. Everyone at the dealership was very polite, it’s just disappointing they couldn’t fix the problem. More
by amarino222
Verified Customer
April 22, 2022
This time around they did a perfect alignment with no issues! Will definitely be back for future alignments issues! Will definitely be back for future alignments More
by damian11645
April 22, 2022
The service manager and entire service dept are very pleasant and professional! A joy to work with! pleasant and professional! A joy to work with! More
by emellisa
April 22, 2022
Outstanding service, outstanding staff. Immaculate lounge. You are made to feel like family as soon as you arrive. Service is completed perfectly without any issues. Immaculate lounge. You are made to feel like family as soon as you arrive. Service is completed perfectly without any issues. More
by NEWYORKMBA
April 20, 2022
Service team very patient, kind and attentive to our concerns and needs for our Cadillac concerns and needs for our Cadillac More
by Bekkering-ellisfuneralhone
Employees Worked With
April 19, 2022
I was completely satisfied with the courteous and professional service I received when purchasing my new vehicle professional service I received when purchasing my new vehicle More
by cam102213
April 18, 2022
Otto Cadillac always takes care of our vehicle with a great standard of excellence. Bill McLean does a superior job. great standard of excellence. Bill McLean does a superior job. More
by MCARLSON4
Employees Worked With
April 16, 2022
My best experience with a car dealership is always at Otto. The staff is always friendly and courteous, always have excellent service. Otto. The staff is always friendly and courteous, always have excellent service. More
by rmcv1012
April 15, 2022
Andrew checked me right in. My car was clean when I received it back. However the oil indicator wasn't set back to zero, and the tire rotation wasn't indicated on receipt. I ca My car was clean when I received it back. However the oil indicator wasn't set back to zero, and the tire rotation wasn't indicated on receipt. I called and asked to be talked through it to reset it. Bill was able to do that quickly. Bill also stated he saw the tires get rotated. Overall, very satisfied More
by cacsmc2632
April 15, 2022
Bill McLean is very personable & Professional. The job was done correctly, in a timely manner, and for a "decent" price. The job was done correctly, in a timely manner, and for a "decent" price. More
by dcarrington98
Employees Worked With
