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Orr Nissan of Fort Smith

Fort Smith, AR

4.6
737 Reviews

6520 Autopark Dr

Fort Smith, AR

72908

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737 Reviews of Orr Nissan of Fort Smith

May 31, 2017

Superb Service After making an expensive error while driving, the guys were very helpful in getting my tire sensors replaced. They saved me several hundred dollars. More

by Jerri Cole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 01, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for this story! We are committed to the highest quality of customer service and we are glad to read that the service team was able to get you accommodated with your new tire sensors as well as at a phenomenal price. We appreciate the opportunity to serve you and thank-you for being a part of the ORR Family!

May 29, 2017

Service and sales Went to get my oil changed and the service dept was friendly and very efficient. When I went to talk to Jim Webb about a new Rogue Josh Cofey stopped More

by JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Cofey, Jim Webb
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this story! We are committed to the highest quality of customer service and we want you to know that you are a part of the ORR Family and very appreciated. We look forward to serving you!

May 29, 2017

2017 Frontier I visited this dealership at a very very busy time - both guys were awesome keeping me in the 'loop' throughout the buying process. Very nice personab More

by Catnip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Temple, Marcus Thompson
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for the review! We are committed to the highest quality of customer service even when we are busier than normal. We will do our best to not only meet, but exceed your expectations throughout your buying process and answer all of your questions/concerns along the way. Welcome to the ORR Family!

May 27, 2017

Very good Everything was Fine... Thanks for your service to my Nissan vehicle. I purchased from your dealership in Sept 2016. I had oil change and tire rota More

by September2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember name....
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this! We look forward to serving you again and thank-you for being a part of the ORR Family!

May 26, 2017

Excellent Nate was very professional and this was the second time I worked with Kendall and my expectations were met and that's why I am a repeat customer and w More

by Chingon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Newton, Nate Griffin
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for the review! We do our best to not only meet, but exceed your expectations and we are committed to the highest quality of customer service. Thank-you for allowing us to find your perfect Sentra and we look forward to serving you. Welcome to the ORR Family!

May 25, 2017

Really great experience!!! We traded our vehicle in for another one and it was a very smooth and non-complicating process to be able to trade to another vehicle. Would definitel More

by quest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Temple
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this story! We want to make your purchasing experience the best one possible and answer all of your questions and concerns along the journey. At no point do we want you to feel any pressure, ever, to buy. We look forward to serving you and thank-you for being a part of the ORR Family!

May 24, 2017

Great team Everything was great.just had to wait a little longer than expected.but overall great.i would recommend Nissan to all my family and friends. Thanks yo More

by Rodney Keith Register
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Cofey, Mike Phang, Kendall Newton
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this! We do our best to keep your visits here short because we understand your time is valuable. We love referrals and are committed to the highest quality of customer service! Thank-you for being a part of the ORR Family!

May 24, 2017

Replace broken visior Price for new one was to high but service was great. I have had 3 recalls on this Pathfinder and then visiors won't stay up and had to replace at $19 More

by Louis Stutts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at the dealership. When you get a moment, I have sent you a private message so we can discuss this further. Thank-you for your understanding and allowing us to serve you.

May 24, 2017

They always take care of my needs They always go above and beyond to help me. I chose to continue using them for my services even though I do not own a Nissan anymore. The staff is awe More

by Jeepgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service department
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this! We are committed to the highest quality of customer service and if there is anything we can do to improve, please let us know. Thank-you for being a part of the ORR Family!

May 24, 2017

Did not take long even without appointment It is very easy to get service done in time manner. While waiting I looked at your new cars and someone came to me to see if I needed any help More

by Nisson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
May 30, 2017 -

Orr Nissan of Fort Smith responded

Thank-you for sharing this! We want to ensure you are not only keeping your vehicle running as well as you, but also being available for when you are ready to upgrade your vehicle and letting us answer your questions/concerns. Thank-you for being a part of the ORR Family!

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