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Orr Ford

Stonewall, LA

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rated
267 Reviews

250 Hwy 171

Stonewall, LA

71078

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267 Reviews of Orr Ford

March 24, 2021

Nice people, easy to work with. Went out of their way to get my truck from another location, that day! I asked for a certain color but they didn't have it but it was at their Natchitoches location. More

by PATSPOHRER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Logue
Mar 25, 2021 -

Orr Ford responded

Congratulations on your new truck! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 19, 2021

Found the truck I wanted at the price I needed. Gave great value on my trade. Was told to watch app to explain vehicle operations. Sales manager showed obvious irritation when wife wouldn't sign some in More

by PUGNUTKC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Weise
March 19, 2021

Couldn’t ask for anything more than what you gave us when we needed your help. Stephen was polite and courteous and took care of us✌️ More

by SNIDERPAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Mar 21, 2021 -

Orr Ford responded

Thank you for taking the time to share your feedback with us. Stephen and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 18, 2021

As always i was waited on as soon as i arrived and my vehicle was taken back serviced in a timely manner and i appreciate the fact that your service department always makes sure my vehicle comes back cle More

by towingnut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember my service advisor. Sorry
Mar 20, 2021 -

Orr Ford responded

Thank you for choosing Orr Ford, your feedback and five-star rating means a lot to us. We're glad we were able to help, and we hope to see you again! Please let us know if we can be of any further assitance. We're always happy to help!

March 17, 2021

4 hour miserable ordeal. I tried to leave but was surrounded by 4 workers. I tried to return the truck 3 times but got absolutely no answer fro Jerry Grant or Peyton. Kept the truck 13 days, traded f More

by BTROQUILLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Grant, Peyton, Chris Pratt, DeDe Mitchell
Apr 03, 2021 -

Orr Ford responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your situation in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly.

March 12, 2021

They always get the service and sales done with all promotions! Thanks again guys. We love you gator and hope u get to feeling better soon!! More

by MELISAHEBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gator and sales team
Mar 14, 2021 -

Orr Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Orr Ford, we look forward to having you as one of our valued customers for many more years to come!

March 12, 2021

Waited 3 hours just for an oil change. The car wash has been broken since 2018. Always a different excuse why it's broke. I stood in the service area for 15 minutes before anyone even acnologed me being th More

by CATVOSINC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gator Birdwell, James Hubbard, Chris Pratt, DeDe Mitchell, Kalynn Reeves, David Williams, Matthew Farrer
Mar 30, 2021 -

Orr Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

March 03, 2021

They are all awesome. There’s never a long wait time for me. Their always so nice and polite to me and others. The staff very knowledgeable and at the time I purchased my F 150, Gator worked really hard as More

by SWEETIE2U2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gator Birdwell
Mar 03, 2021 -

Orr Ford responded

It's great to hear that Gator and our staff were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Congratulations on your new vehicle!

Mar 04, 2021 -

SWEETIE2U2006 responded

Thank you. God Bless.

February 27, 2021

Excellent service and met all my needs. Sandy and Jimmy went above and beyond to ensure I was getting what I wanted and that I got a good deal on my trade in. More

by DALES3A8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Glover, Jimmy Granger
Feb 27, 2021 -

Orr Ford responded

Thank you, Dale, it's great to hear that Sandy and Jimmy were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Orr Ford!

February 26, 2021

The service has been great since the first day the truck was purchased. The staff is always polite and friendly. There’s no long wait time. More

by VASTYVEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Nugent— Renee Goodman
Feb 27, 2021 -

Orr Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Orr Ford!

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