Orr Ford

Not so good experience Dealing with Dee Dee was great. Once we got to the dealership, things went sour. Sales process took hours. Kept answering the same questions over and Dealing with Dee Dee was great. Once we got to the dealership, things went sour. Sales process took hours. Kept answering the same questions over and over. We were prepared to write a check for the vehicle but the financing process they recommended took a really long time. It was raining that day so being able to check the vehicle closely was not really an option. Left late that evening, 2.5 hour drive, dark when we got home. The next morning, I noticed the right tail lens had a crack in it, someone tried to repair it with super glue. I called the dealership, they responded with all of the pictures they took of the vehicle did not show that damage. They would not share the pics with me. Tried to get someone to think of the issue logically. It was practically impossible that this damage was not there prior to us purchasing the vehicle. No help, no returned phone calls, nothing.... Sale was done, that was their only concern. More

Hands down the BEST dealership around! Will always choose Orr Ford. Great customer service and nice friendly environment! Great staff, good variety, and very timely manner! Orr Ford. Great customer service and nice friendly environment! Great staff, good variety, and very timely manner! More

It has been since feb 23 and my transactions are still not complete. I am waiting on a refund check. I’m getting no response. not complete. I am waiting on a refund check. I’m getting no response. More

They are always so nice and courteous They make sure I They are always so nice and courteous They make sure I have no questions and do everything I ask. Sean and Mr Bass both helped me They are always so nice and courteous They make sure I have no questions and do everything I ask. Sean and Mr Bass both helped me More

Sean in service was Awesome!!He explained everything they were gonna do and was attentive to all our questions. He kept us updated during process. The service was very fast ,especially since they were r they were gonna do and was attentive to all our questions. He kept us updated during process. The service was very fast ,especially since they were running on a small crew due to COVID-19. We truly appreciate the efficiency, friendliness and professionalism of the employees in the business. Thank you so much!!P.S. We Love Our Ford's!!! More

Lance was very nice, prompt and professional with a smile. I always have a pleasant experience while doing business at ORR Ford, good down to earth folks. smile. I always have a pleasant experience while doing business at ORR Ford, good down to earth folks. More

Went for a used car we saw on the internet, and the super nice salesman showed us one that they just dropped the price on. We bought a car for less than market value! If you believe it or not! super nice salesman showed us one that they just dropped the price on. We bought a car for less than market value! If you believe it or not! More

Received excellent, quality service. Professional staff. My service advisor, Sean Riley,, is very knowledgeable and professional. I always receive courteous service at Orr Ford Stonewall. I have purchase fiv My service advisor, Sean Riley,, is very knowledgeable and professional. I always receive courteous service at Orr Ford Stonewall. I have purchase five SUVs from this dealership. Very satisfied with the dealership. More

Tune up and recall Everything was good, just think that labor cost is far too much! Lance very friendly, explained the process of maintenance and kept me informed on com Everything was good, just think that labor cost is far too much! Lance very friendly, explained the process of maintenance and kept me informed on completion. More

Service rep met quickly, listened to problem and took care of it. Called when finished. Truck was sanitized when I came to pick it up and it was explained what was done care of it. Called when finished. Truck was sanitized when I came to pick it up and it was explained what was done More