Open Road Volvo Cars of Edison

We leased our XC90 from Open Road and Matt. Great experience. The deal was fair and we were in and out in no time. Best of all, they did not try to push all those add ons. experience. The deal was fair and we were in and out in no time. Best of all, they did not try to push all those add ons. More

I want frist off want to commend the sales representative Andy for his proactive approach by providing me updates on the vehicle after our initial meeting and deposit on November 3. He contacted me on Monday Andy for his proactive approach by providing me updates on the vehicle after our initial meeting and deposit on November 3. He contacted me on Monday November 9th mentioning that the vehicle will be arriving on Tuesday and is being reviewed by management. I wasn't sure what needs to be reviewed or if any decisions need to be made when a price was agreed upon. I requested for a phone call from management to explain why they couldn't honor the pricing as agreed...... no call what so every! I even emailed the GM Christopher Mazzeo to contact me..... he didnt even make a effort to call....... they sent Andy to call and explain..... ridiculous! The silence from this management team is rather unsettling to any customer in this day and age. This is NOT "world class service" as referenced through their company web site. The whole management team at this dealership should not be in management...... they didnt have the courtesy to call me or my wife to explain and apologizes. They were no where to be found to resolve issue but only to make a sale. More

I highly recommend Andy Zhang, my salesperson at Open Road Volvo of Edison, NJ. Andy made my entire purchase experience stress-free. Andy ensured that I understood the entire process from beginning to c Road Volvo of Edison, NJ. Andy made my entire purchase experience stress-free. Andy ensured that I understood the entire process from beginning to closing. The dealership and my salesperson exceeded my expectations. I will highly recommend them to all my family and friends. Sincerely, Sheila More

Awesome lease experience! It was very easy to work with Jason and Jose during the lease process of my new vehicle. Both are extremely knowledgeable and friendly. You can trus It was very easy to work with Jason and Jose during the lease process of my new vehicle. Both are extremely knowledgeable and friendly. You can trust them as they look out for your best interest. The transaction was smooth and easy. I had an awesome experience! More

Made an appointment to lease a 2020 XC 60. Jason the sales person was very professional and polite. Jose in Finance was professional and very efficient sales person was very professional and polite. Jose in Finance was professional and very efficient More

Not that happy I was advised that I needed brakes after having them done recently with Volvo. After less then 20k miles. The service agent checked and advised me that they didn’t need to be done. This make having them done recently with Volvo. After less then 20k miles. The service agent checked and advised me that they didn’t need to be done. This makes me question services going forward. Very unhappy More

Wonderful customer service. Jason made the transaction so easy . Everyone in the dealership was so helpful and very knowledgeable about their vehicles . I would recommend them 100%. Thank you. easy . Everyone in the dealership was so helpful and very knowledgeable about their vehicles . I would recommend them 100%. Thank you. More

Robert was great - I was in and out in a reasonable time! Plus the coffee, internet, and snacks were great. will get service here again Plus the coffee, internet, and snacks were great. will get service here again More

I worked with Jason he is professional, kind and very helpful person I was very pleased with quick service. People there are very nice and professional. helpful person I was very pleased with quick service. People there are very nice and professional. More

They exceeded my expectations. I had a problem with the car. I came without an appointment. They took me in diagnosed the problem and remediated it in a timely manner. Many, Many Thanks for the excellen car. I came without an appointment. They took me in diagnosed the problem and remediated it in a timely manner. Many, Many Thanks for the excellent service! More