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Open Road Volvo Cars of Edison
Edison, NJ
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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640 Reviews of Open Road Volvo Cars of Edison
August 18, 2023
the salesman sean ryniec was extremely knowledgeable of the jeep rubicon i purchased from open road volvo.he did everything he could to make me feel extremely confident in my purchase at open road volvo. h the jeep rubicon i purchased from open road volvo.he did everything he could to make me feel extremely confident in my purchase at open road volvo. hes an asset to your sales department, very polite and very well spoken.it was a pleasure doing business with him he gets 5 stars More
by james.homa2@gmail.com
Employees Worked With
sean ryniec sales dept
June 11, 2023
I had a great dealership experience, worked out a deal on a car with Jeff very easily, no games, straightforward numbers, and put a deposit on the vehicle, amounting almost $500, with pick up in a couple day a car with Jeff very easily, no games, straightforward numbers, and put a deposit on the vehicle, amounting almost $500, with pick up in a couple days. The staff was very friendly and courteous and I was even greeted by the general manager. I thought it was one of the smoothest dealership experiences I’ve dealt with. Due to some unforeseen circumstances I got busy and spent some time in the hospital. The last thing on my mind was getting anew car. I was contacted multiple times to schedule a time to come in checking on me about the deal, I finally was able to follow up to the messages and I was still While I did not respond for a couple more days following, it’s understandable that the dealer could not hold the vehicle more than a few operating business days. Still, I was given no notification that was the case and the vehicle could not be held anymore. Similarly, even while they sold the vehicle in which I had a clearer deposit on, they did not immediately process a refund. This was two weeks after I stepped foot into the dealer. Since then I followed up with my sales person Jeff multiple occasions over text with response. I have called the dealership reception over 6 times over 2 weeks and assure it’s being processed with the managers or the finance department. Not until the 4/5 call I was asked for my credit card information to process the refund. It was given and confirmed and I was told to expect it soon. That was two weeks and 3 more calls ago. Now 5 weeks since the sold the car I put a deposit on, I still have no refund and no answers from anyone. This really goes to show the professionalism and priorities from this dealership. I can’t imagine having bought a car from here and having an issue not addressed because I have already purchased it and it’s no longer a priority to them. If you want to work with a dealer who plays with your time and money. Jeff and Open Road Volvo of Edison is your place to shop. More
by aasuncion
Employees Worked With
Jeff
April 02, 2023
Unprofessional Service, Overpriced Fees, Delayed License Plate, and Potential Discrimination I recently purchased a vehicle from this dealership and have been extremely disappointed with their handling o Plate, and Potential Discrimination I recently purchased a vehicle from this dealership and have been extremely disappointed with their handling of the issuance of my permanent license plate. Despite contacting the dealership well in advance of the expiration of the temporary plate, they made no attempt to obtain the permanent plate in a timely manner. Furthermore, they never proactively reached out to me about the situation. The temporary plate has now expired, and the dealership obtained the permanent plate on the last day, leaving me no time to pick it up in person. They have asked me to drive my car with an expired temporary plate to their location, proposing to cover any traffic ticket expenses. This proposal is both illegal and unethical. They also offered to mail the plate to me, but only if I pay an additional $25 fee, which I find unreasonable given the circumstances. Moreover, I paid a higher documentation fee than what other dealerships charge, expecting timely and efficient service, but their registration service has been far from satisfactory. Additionally, I am concerned that this delay in service may be indicative of discriminatory practices against minority customers, particularly those of Asian descent. While I was traveling in Asia, I explicitly requested in multiple emails that the dealership contact my wife or at least copy her on the correspondence. They never did so, forcing me to deal with time zone differences, difficulties in accessing the internet, and even having to use AT&T's roaming service, which generated extra costs. It is troubling to think that my requests may have been deprioritized based on my ethnicity, which, if true, would be a clear violation of anti-discrimination laws. I regret to say that my experience with this dealership has been far from satisfactory. I give them 1 star out of 5 and would advise potential customers to exercise caution before making a purchase here. More
by Max
Employees Worked With
Elis Tavarez
October 20, 2022
They sell you a used car and then your no longer important to them. Over 26 phone calls trying to get my license plates and still don’t have them. Stay away from this dealership!! There post sal important to them. Over 26 phone calls trying to get my license plates and still don’t have them. Stay away from this dealership!! There post sales customer service is the worst!!! More
by steven f
Employees Worked With
Title Department
October 18, 2022
My husband and I worked with Barry Chaskes to lease the Volvo Momentum S60 T5 in January 2020 and worked with Matt Klepper for the early return of my car. Both gentlemen were friendly and easy to work with Volvo Momentum S60 T5 in January 2020 and worked with Matt Klepper for the early return of my car. Both gentlemen were friendly and easy to work with and very accommodating and knowledgeable. And because of Barry and Matt, in the future we will consider purchasing or again leasing another Volvo. Thanks Barry and Matt for all your help! I give you both 5 stars! More
by Cheryl
Employees Worked With
Barry Chaskes, Matthew Klepper
July 02, 2022
Sam was very polite, helpful, and nice. He listened to our concerns and addressed them in an efficient and professional manner. I felt like we made a new friend. The entire dealership, i He listened to our concerns and addressed them in an efficient and professional manner. I felt like we made a new friend. The entire dealership, including all of the staff were wonderful. Thank you for an extraordinary buying experience. More
by pojuolla
Employees Worked With
Sam Allafi
June 28, 2022
Excellent service, friendly faces, fair prices and professional… My husband had a very good experience at Open Road Volvo,,,, what started out as a browse led to 2 purchases of Volvo vehicles. The sta professional… My husband had a very good experience at Open Road Volvo,,,, what started out as a browse led to 2 purchases of Volvo vehicles. The staff is super helpful. Our salesman was ELIS & his associate Everton, who made our visit very satisfying…. After completing our transaction we felt like family. More
by chumpy328
Employees Worked With
ELIS TAVERAZ & EVERTON
June 09, 2022
Leasing a new Volvo could NOT have been easier thanks to the team at Open Road in Edison. In particular, Sam Allafi made the entire process SO easy for us. From day one, he was always available to answer my the team at Open Road in Edison. In particular, Sam Allafi made the entire process SO easy for us. From day one, he was always available to answer my many, many questions via text and phone calls. And even up until the final moment, he stayed on hold with our insurance company for over an hour after they'd messed up our policy. He went above and beyond at literally every turn, which made an initially-overwhelming process SO simple. Within the span of 4 days, we had easily traded in our car and drove away with a brand new one... all in one swoop. Can not sing Sam's praises enough! If you're looking for someone to help support you with buying or leasing something new, Sam is your guy. Thank you, Open Road! More
by Hannah Moody
Employees Worked With
Sam Allafi
June 02, 2022
Great remote buying experience! Manager Kevin Franco and sales rep Sean Ryniec were excellent and completed everything in a timely manner! My family loves the new v60 Cross-country! Manager Kevin Franco and sales rep Sean Ryniec were excellent and completed everything in a timely manner! My family loves the new v60 Cross-country! Will do business with again! More
by kcruzer2000
Employees Worked With
Kevin Franco, Sean Ryniec
