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Open Road Volvo Cars of Edison
Edison, NJ
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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640 Reviews of Open Road Volvo Cars of Edison
December 06, 2024
Buyer be aware ! !!! We shook hands on a new lease after hours of negotiation as a returning customer with and salesman and the Gm . We went into a room with a finance !!! We shook hands on a new lease after hours of negotiation as a returning customer with and salesman and the Gm . We went into a room with a finance / warranty guy who advised to speed up the process we could just sign at the x’s . We now are finding out these the deal we shook hands on for a 3 year lease was not what we agreed on but a 2 year . We were victimized by this dealership of a “ bait and switch”’and we were prior customers. The original sales person that we stayed in touch with apologized and advised us to go in for them to make it right but the General manager Paul Seetoo only resolved with attempting to upsell us after we came in , further insulting the wrong. We are a minority couple and feel like we were disrespected and disregarded . Make sure you comb through the details because the deceptive practices are in full use at this dealership . I would never have imagined this type of treatment as a long term returning customer. More
by Thisis1happyday
Employees Worked With
Bobby Dan Paul Seetoo
September 17, 2024
Another great experience from Service and their Manager Andrew Fuentes, the Service Writer, Joe, Lupita in scheduling, and even the Drivers, Ramon’s and Derrick. One of my tires had a bubble and once again Andrew Fuentes, the Service Writer, Joe, Lupita in scheduling, and even the Drivers, Ramon’s and Derrick. One of my tires had a bubble and once again had to drive my Wife to the Hospital the next day. Called Andrew around 11 and incredibly picked up the car by 1, had it back by 5 and even left me a loaner. 10 stars for this great Dealer. More
by bmwx5dom
Employees Worked With
Andrew Fuentes, Joe, Lupita.
September 10, 2024
Be a little careful when buying or leasing a car from this dealership, and make sure you get their offers in writing. I took an early lease return on a 2022 XC60 and leased a 2025 XC60 back. By the tim this dealership, and make sure you get their offers in writing. I took an early lease return on a 2022 XC60 and leased a 2025 XC60 back. By the time the lease ends, I get a lot of promotions from other automakers because of the lease information that Volvo sold to the public. The most common is excessive wear under return fee waiver. But I'm a loyal Volvo customer on my 4th Volvo and love Volvo, so I didn't even bother looking at other car makers. I just went with Volvo. I was delighted with the 2025 XC60, but before I signed the lease, I confirmed with the dealer several times that there were no additional costs other than the cost for over mileage (about 1000 miles over). (I was an idiot; I should have gotten it in writing, but I trusted them too much). However, Volvo Finance charged me for excessive wear and wheel scratch (even though I had the tire and wheel protection program). I contacted Volvo Finance, and they told me I should check with the dealer before returning the car and paying the charges. Volvo Finance and Volvo Dealer have no relationship. The idea that Volvo is different from other cheap car makers is incorrect - be careful and make sure you have a documented offer. More
by PETER
Employees Worked With
Robert Shaw
July 23, 2024
Terrific customer service. During a very stressful time my Wife had to go back in the Hospital for open heart surgery. I called Rob and he picked up our car for service and bro During a very stressful time my Wife had to go back in the Hospital for open heart surgery. I called Rob and he picked up our car for service and brought me a loaner. They are the best. Rob, Andrew Fuentes, and the Edison team 10 Stars. More
by bmwx5dom
Employees Worked With
Andrew Fuentes, Robert Sorg
May 30, 2024
Salesman Sam Allafi was great. Purchased one car and leased a second yesterday. Sam made the whole process very transparent and easy. I feel he really worked with us to achieve ou Purchased one car and leased a second yesterday. Sam made the whole process very transparent and easy. I feel he really worked with us to achieve our goals. I wholeheartedly recommend Sam to anyone looking for a new car. The entire staff is extremely knowledgeable and friendly. More
by MESEATON12
Employees Worked With
SAM ALLAFI
November 09, 2023
Service Advisor Robert was up front and honest. He crushes it with customer care and professionalism. What a pleasure to deal with as opposed to the Volvo dealership that I formerly went to. This He crushes it with customer care and professionalism. What a pleasure to deal with as opposed to the Volvo dealership that I formerly went to. This team has it together. My valet drivers Ramon and Nathaniel were polite and respectful. Getting dropped off and picked up at my home while the work was being done is a great thing. KUDOS to Open Road Volvo of Edison, NJ. More
by garda627
Employees Worked With
Ramon and Nathaniel, Robert Sorg
November 01, 2023
Can't say enough about the terrific service and caring about this Dealership. Needed my 30k service and my Wife has a bad Heart Condition. Rob, one of the service writers, with approval from the Service M about this Dealership. Needed my 30k service and my Wife has a bad Heart Condition. Rob, one of the service writers, with approval from the Service Manager Q, sent 2 drivers to my home to pick up my S60 and returned it the same day as my Wife has 2 Dr's appts. tomorrow. Rob stayed in constant touch with me. 5 stars, no, 10 stars. Thank you. Dominick More
by bmwx5dom
Employees Worked With
Kyu Kim, Robert Sorg
October 09, 2023
Recently purchased a XC90. Salesman Joe Hobbs was great. Took time to review options and we felt like we were treated fairly. Also review of the car’s functions was great. Salesman Joe Hobbs was great. Took time to review options and we felt like we were treated fairly. Also review of the car’s functions was great. More
by Jfrebele
Employees Worked With
Joe Hobbs
October 09, 2023
I went into the dealership knowing exactly what car I wanted, Joe Hobbs worked with us to get the best deal possible. I cannot say enough about how helpful he was. Definitely went above and beyond his jo wanted, Joe Hobbs worked with us to get the best deal possible. I cannot say enough about how helpful he was. Definitely went above and beyond his job. I will definitely buy another car here More
by Lauracarpenter.1
Employees Worked With
Joe Hobbs
October 03, 2023
Great place, everyone is very friendly. The team helping us stayed late to accommodate our schedule. Made buying a car very smooth and easy. Sean is a total professional, patient, very know The team helping us stayed late to accommodate our schedule. Made buying a car very smooth and easy. Sean is a total professional, patient, very knowledgeable and kind. More
by ms1_simone
Employees Worked With
Sean
