Open Road Mazda of Morristown

From the start this dealership was a nightmare. When I bought the car brand new 2009 CX7 they told me that I could put regular gas in the car, now it's not the case. They showed me one car and gave me an bought the car brand new 2009 CX7 they told me that I could put regular gas in the car, now it's not the case. They showed me one car and gave me another and after I drove off the lot I noticed and the manager didn't really give a hoot and was also very rude (fat xxxxxxx). They also told me one interest rate and gave me another, another fault of mine cause I didn't read the contract before signing. Now I have the car almost two years anytime i take it in for something service takes over an hour for an oil change only!!! My dog ate my keys and they want to charge me 460 for a new set. The sensor light is out and since I have a lot of miles on the car it is out of warrenty, it is gonna cost me 250. Mazada needs to realize they are not porsche and to stop over charging More

This was by far the worst car buying experience of my latest purchase attempt. I had asked to make an appointment to drive a specific model. I was told that this was not a problem, but when I arrived a latest purchase attempt. I had asked to make an appointment to drive a specific model. I was told that this was not a problem, but when I arrived at the dealership, no one was aware of my appointment and was greeted with someone shouting acorss the dealership "is anyone free". I was shuffled off to a salesman (don't remember his name), so eventually (after about 1/2 hour) brought a car around for me to test drive. He spent most of the time trying to sell me on options that I did not want. I asked about getting a price, and was then introduced to the sales manager, who did not give me price, but asked "What can I do to put you in a car today?" I replied that he should never ask that again. He became rude at that point. I asked again for a price and gave them my contact information. I never heard from them even after contacting them again for the price. I guess that they weren't interested in selling a car to me. More

Purchased/financed used 07 Honda Ridgeline 3/12/11 only to get home and find that truck had wheel locks and tonneau cover lock but no keys to either one. Open road was to also mail new plates and registrat to get home and find that truck had wheel locks and tonneau cover lock but no keys to either one. Open road was to also mail new plates and registration to me as I live in NYC. Spoke with salesman (who like any other saleperson maybe your best friend for the moment)jst send the reciepts from Honda for the replacement wheel and tonneau cover locks and we'll see if we can re-inburse. Still waiting for a response but not holding my breath. Got my registration and plates after a whole big thing with them(they had new plates for a week before I contacted them and threatened to bring truck back and leave it in their lot). Sales mgr. waste of time. Much thanks to the receptionist for your help. Will never recomend anyone to this dealer. More

My engine light came on so I stopped over during my lunch hour and they diagnosed the problem (leaky air intake hose) and replaced it within an hour. Very friendly, very fast. The diagnostic test was about hour and they diagnosed the problem (leaky air intake hose) and replaced it within an hour. Very friendly, very fast. The diagnostic test was about $125 and the intake hose cost me another $100 or so. Highly recommended. More

I was leery of this dealership given the poor reviews, but I just had a terrific experience with the purchase of a new Mazda 6. Doug was my salesman and he was exactly what you would wish for, being very but I just had a terrific experience with the purchase of a new Mazda 6. Doug was my salesman and he was exactly what you would wish for, being very friendly and knowledgeable. I had a trade in and quoted a national offer on the car I was buying. They gave me a fair offer right away and I was so impressed I didn't even negotiate. I was driving my new car home less than three hours after I walked in the door and there was no fuss or muss. Even the business manager was quick and didn't pressure me with extras. More

Worst dealer I have ever encountered right from the sales department, finance manager who seems to know nothing and "forgot" or "had you sign the wrong paperwork", to the service department. The vehicle pur department, finance manager who seems to know nothing and "forgot" or "had you sign the wrong paperwork", to the service department. The vehicle purchased has been a problem since driving it home on the day of purchase. They know nothing all of sudden and refuse to help at all. Buy a car anywhere but here. More

Worst experience/purchase of my life! Don't buy from here. I bought a used car from them ... the day i picked up the car the check engine light came on. I brought it back they said they would fix it. Go here. I bought a used car from them ... the day i picked up the car the check engine light came on. I brought it back they said they would fix it. Got it back a week later ... the night after i pick it up again the check engine light came on again. Then the next morning it went off ... so i thought maybe its because i just got gas and maybe some air got in the tank n triggered the check engine light to come on by mistake ... the following day it came on again and on my way home from work that night it broke down. I called the next morning ... spoke with the service guy who i just got the car back from 4 days earlier, i told him what happened and he asked me if i purchased the "extended warranty" ... don't trust this dealership More

Sales Manager, David Chavez, is very rude. Do not deal with this individual. He is very courteous to make the sale of vehicle, however, very tempermental and rude if you need assistance after the sale. with this individual. He is very courteous to make the sale of vehicle, however, very tempermental and rude if you need assistance after the sale. Unless you are looking for a new Mazda with extended warranties, do not deal with this dealership More

Just like any other consumer I found out you must shop around for the best price. I needed to have a part change on my mazda, I contacted 5 different delears and got 5 different prices. The one thing I around for the best price. I needed to have a part change on my mazda, I contacted 5 different delears and got 5 different prices. The one thing I liked about open road morristown is they match the price and explained everything to me over the phone. Then the service writer told me he would cut the cost of the labor to put it in. This is the second time I have used their service and probaly will continue even thought they are 40 minutes away. More

Went in to buy out my lease. Financial office wrote up the cost so I could give it to my bank for the financing end.I asked that this was the TOTAL amount I needed to come back with to finish the purchase the cost so I could give it to my bank for the financing end.I asked that this was the TOTAL amount I needed to come back with to finish the purchase. And was told Yes! Note: (Mazda credit MAKES you go through a dealer to purchase a lease.)I had all the documents that was required, banking, insurance etc. taken care of before going back to dealer. Surprise, Surprise I was then told at the Dealer that he forgot the "Dealership" wanted $500 for their fee! Asked for what, since documentation and registration fees were included($576). And was told that's what they charge no reason given. How can the man in charge of the "money end of things" not know this when writing up the contact?? And they wonder why people have bad feeling when dealing with car dealers.... More