Open Road Mazda of Morristown

Highly recommend Robert Anastasi It had been 8.5 years since my last car buying experience and Robert Anastasi did a great job. I called and set up an appointment. Robert was able to It had been 8.5 years since my last car buying experience and Robert Anastasi did a great job. I called and set up an appointment. Robert was able to show me exactly what I wanted. I test drove the Mazda CX5 and fell in love with it. Robert made it an easy, fun, and quick experience. Everything went very smoothly. I also liked how the GM came out and introduced himself and showed excellent customer experience. I highly recommend Open Road Mazda of Morristown. More

easiest purchase ever I priced the car online and went to Open Road to check their price for a CX-5. Michael Fischer was a pleasure to deal with. His initial price was eve I priced the car online and went to Open Road to check their price for a CX-5. Michael Fischer was a pleasure to deal with. His initial price was even better than I found online. They didnt have the exact car in the color I was looking for but we found a comparable model with additional features and very pleasantly negotiated a fair price for the upgraded model ($9 more a month). In and out in less than 90 minutes. Michael even bought me a custom license plate frame for when I picked up my plates. Their leasing manager was brand new and made a couple mistakes on the paperwork. It happens. In return for me making an extra trip to sign more documents, they comped my first 2 oil changes. I've now had the car serviced there 3x with no issues and a total out of pocket of $60. Totally fair. And I love the car. Very satisfied. More

Pleasure to do business with them Scheduled a test drive online by searching inventory for the exact color, trim, and packages I was looking. Met with a very knowledgeable sales rep, Scheduled a test drive online by searching inventory for the exact color, trim, and packages I was looking. Met with a very knowledgeable sales rep, Angelo, who took us for the ride pointing out all the new features, especially tech features. Needed time because I was considering other cars and felt no pressure to make a deal right then. I decided on the Mazda a few days later and contacted Angelo via email for lease numbers. He made an initial offer. I did a lot of research on this car and lease calculations so a few emails back and forth and I got the number I was looking for. Very easy, all over email. No scary managers trying to intimidate me. Scheduled pickup for the following day and it was done. I appreciate the fact that they did not waste my time and play games like throw in unexpected items. I have 4 car leases (each family member) I have been leasing for the last 17 years so I have been through this many times at many dealerships. I only do business with dealerships like this one. When I have to deal with a salesperson that has to go back and forth to the manager and keeps me waiting and assumes I don't understand leasing and tries to confuse me with the fees and lease terms, I always walk out. More

Excellent Sales Consultant-Poor Management Interface Purchased a New 2017 CX-5 the second week in August 2017. Sales consultant Schuller was excellent to deal with and he was able to resolve some of the Purchased a New 2017 CX-5 the second week in August 2017. Sales consultant Schuller was excellent to deal with and he was able to resolve some of the issues with the management staff. The management personnel, including the "closer" were like dealing with old fashioned auto salesman of the 70's and 80's. they were pushy, played games with the numbers and were uncomfortable to work with. Other complaints: +mgt. played hocus-pocus with the numbers;+just enough gas in the vehicle to get to the closest gas station;+mgt. explanation of the way NJ Sales tax is calculated, but not listed on the Sales Order was not concise or clear;+mgt. did not give me the Monroney (window MSRP sticker) until I found out it was missing from the documents packet. They seemed to be reluctant to part with it a few days later. My rating is thus based as follows: 5 for Schuller (sales consultant) and 2 for management which averages out to 3. If it was not for Schuller I would not recommend your store, if anybody goes there-watch your wallet and check your documents. More

Pleaseant experience We have purchased two CX5's from Open Road. It was a pleasure dealing with Justin, the General Manager and with Schuller! Professional and straightf We have purchased two CX5's from Open Road. It was a pleasure dealing with Justin, the General Manager and with Schuller! Professional and straightforward. Schuller was very knowledgeable about the features of the car and actually taught my husband a thing or two about his Mazda 6!! Highly recommend! More

They apparently don't need business I went here on Saturday (July 15th) to look at a preowned certified Mazda 3, I got paired with Marty. Who seemed more interested in drinking his iced I went here on Saturday (July 15th) to look at a preowned certified Mazda 3, I got paired with Marty. Who seemed more interested in drinking his iced coffee than making a sale. I looked at the car and noticed that there was some scratches on the front and back bumper, I asked if it was used as a rental car he replied that it was a lease trade in. CARFAX report confirmed that I was indeed correct it was a rental car bought at auction. During the test drive I was asking about the warranty and he didn't know if the car was certified or not he also didn't give me a lot of information about the car. When I asked him how long he's worked for Mazda he told me 5 years. I would have hoped that Marty would have taken the time to print out the specs about the car so when asked questions he could give me an answer instead of I don't know. When it came down to how much the car would cost he didn't negotiate a deal except for knocking off $250 from the price. When I asked for a breakdown of the costs he told me that it would cost $995 for a pre delivery inspection which is a fluff considering that the car being Mazda certified is that it has to go through an 160 point check and any parts below 50% wear and tear needs to be replaced. When I mentioned this to Marty he just gave me a blank look. I was willing to make a deal today (Monday) in cash if the price was right. I politely left but I called June the woman who directed me to Marty to voice my concerns. I left a voicemail Saturday at 5 giving the date and time of my call and didn't get a response till 3 on Monday (granted I know they're closed on Sunday) when I voiced my concerns she said she wasn't going to make excuses for Marty's behavior, but between his behavior and not getting a reasonable prompt response when I left a voicemail it was apparent that they don't need my business. More

Horrible Experience Brought my car in for a recall notice. The repair took about an hour. When I came to pick it up, 40 dollars was missing from my center console. I brou Brought my car in for a recall notice. The repair took about an hour. When I came to pick it up, 40 dollars was missing from my center console. I brought it to the attention of the service manager, who proceeded to insinuate that it was my fault for leaving money in my car. Excuse me for thinking that a reputable business would be able to refrain from stealing from its customers. I will never be back and I recommend you all stay away. More

amazing dealer experience and vehicle! My experience was flawless. A great experience to see and test drive the truck and the purchase was just as smooth. I plan to own Mazda's from Ope My experience was flawless. A great experience to see and test drive the truck and the purchase was just as smooth. I plan to own Mazda's from Open Road for my next few vehicles at least after this one! More

Great Dealership This is the second experience we've had with Open Road of Morristown. We bought a Mazda 3 four years ago and the experience went so smoothly we came b This is the second experience we've had with Open Road of Morristown. We bought a Mazda 3 four years ago and the experience went so smoothly we came back and upgraded to a Mazda CX5. We worked with Michael Fischer who provided us with both a relaxed and professional sales deal! Thanks Mike! Management and Johnathan Arante in finance were a pleasure to deal with as well. We love Mazda and will continue our business with Open Road of Morristown! More