Open Road Honda

Good experience - bought a used 2011 Honda CR-V LX I was overall very pleased with buying my used car at Open Road Honda. The salesman Sam could very fast identify the car I was looking for, gave me a I was overall very pleased with buying my used car at Open Road Honda. The salesman Sam could very fast identify the car I was looking for, gave me a lot of explanation, we did a test-drive together and I got relevant information, and although the price-negotation took us quite some time he did his very best efforts to come to a deal. The only thing that I did not like are the extra costs that come on top of the listed price, which resulted in the more difficult part of the price negotiation, Open Road Honda could be more transparant on this area. I needed quite some help with all the formalities on registration, getting an insurance etc.. and Sam was very helpfull and responsive on this during the entire process. My car also still needed some service on the brakes which was very well taken care of by Stan. Professional and excellent service. Overall a good experience. More

MISLEADING SALES PROMOTIONS, FALSE ADVERTISEMENT First of all let me start by saying, these people do not respect customers. They let them roam around freely around the lot without any acknowledgemen First of all let me start by saying, these people do not respect customers. They let them roam around freely around the lot without any acknowledgement or a simple "can I help you?". 2nd of all, they do not respect your intellect and simply think you're stupid and you won't read what the asterisk next to a price means; In other words the "fine line". They had a sign in the showroom which had a 2013 Honda Accord EX advertised for $20,995 which had an asterisk next to it. The asterisk read the flowing on the bottom of the sign: "*Price excludes destination, tax, and fees, plus military/college grad rebate. Above special is non-transferable and can not be combined with any dealer specials, coupons etc. Call dealer for details. Expires 6/2/14." I typed that exactly as it was written underneath the sign. Our sales associate then proceeded to crunch numbers and added 20,995+500 student+500 military+ fees and taxes which brought the price of the vehicle close to 25,500. I then asked him why was he adding the 500+500 rebates in the price if they aren't included as per the asterisk, meaning if the price advertised on the sign is without any rebates or discounts, why is the rebate added on to the advertised price? He then had the audacity to tell me that I was reading the sign wrong and questioned my intelligence. I'M THE CUSTOMER BRO! YOU NEVER TELL A CUSTOMER HE'S WRONG! NEVER! I've been in retail most of my life and worked at various retail chains/stores and despite of customer disputes about pricing I have never told any customer that he's wrong about anything, instead I would accept the mistake and simply apologize or walk away and find out correct information. This particular individual was an egotistic sales person with 5 stars to his rank or he was just simply tired and had a long day. But in any case, how can you add a $1000 rebate to a price which the asterisk clearly states that it excludes all fees, taxes, rebates? His explanation was that, the price is with rebate and since you do not qualify we add the rebates on top of the advertised price. Correct me if I'm wrong, but isn't the purpose of an asterisk or a fine line is to tell people that the base price do not include any rebates or any other restrictions? I mean if anything it should've read that it includes the $500 grad and $500 military discount and since you don't qualify we will mark up the vehicle a $1000 MORE than the advertised price. He then gets a manager or a supervisor whom also tells me that I'm wrong and I read the sign wrong or interpreting it wrong. I also told him the same thing but he seemed to side with the sales guy. We then stopped arguing due to lack of these peoples integrity. We obviously wasted his and our time on a beautiful memorial day and simply walked out just the way the sales guy walked away from us after shaking our hands. I will definitely contact honda corporate and have them clarify this promotion as this individual said that it wasn't in the dealerships hands and the promotion was actually passed down from honda corporate. His exact words were "this is how it works, this is how it gets people in" I meant to ask him if he meant that "since we're deceptive and manipulative about our promotions that's how we trap people into deals." More

Honda Hello, I just bought the Honda mini van yesterday and the dealer was very helpful, energetic,pleasant and very enthusiastic. I would give this dealer Hello, I just bought the Honda mini van yesterday and the dealer was very helpful, energetic,pleasant and very enthusiastic. I would give this dealer ship 10/10 and the dealer I guess his name was Mohammad Jibran 20 out of 15. More

Great experience I have purchased several cars from Open Road and they are honest and professional. Teresa Suchcicki in Sales is fantastic - she is knowledgeable and h I have purchased several cars from Open Road and they are honest and professional. Teresa Suchcicki in Sales is fantastic - she is knowledgeable and helpful. More

Best price in Tri-State area for my 2014 Honda Odyssey EX-L Open Road Honda had the best OTD price hands-down. My wife and I spoke with Jay Kim. I highly recommended him. He's very courteous and accomodating Open Road Honda had the best OTD price hands-down. My wife and I spoke with Jay Kim. I highly recommended him. He's very courteous and accomodating. He was really hustling going from the car to the manager to get everything done. He's very hard working. I would definitely do buy another Honda from him. Also, Michelle from the internet team was very helpful. She gave the best OTD price that no one could match and they kept their word all the way to us signing on the dotted line. The only drawback would be not getting the 1.9% APR we were quoted in addition to the flex cash, but that was more on Honda corp. In the end, my wife and I were happy with our purchase and look to enjoy this Odyssey for years to come with our newborn son. Jeff P. More

I was planning to get a car in short period of time. Jebran helped me in providing different options of cars with in my budget. Over all experience was good. Jebran helped me in providing different options of cars with in my budget. Over all experience was good. More

agree on a price, then they change it when they take your deposit, no apologies and said take it or leave it so i left it , all that time wasted to find out they change the price at the end of doing paper wo deposit, no apologies and said take it or leave it so i left it , all that time wasted to find out they change the price at the end of doing paper work i highly NEVER NEVER recommend this dealership to anyone, and would buy any other brand before driving near the edison honda dealership on route1 More

Jibran was very courteous and helpful during our visit to the showroom. We told him our needs and what we don't need and he figured out the perfect used car from the lot. He was very considerate and showed the showroom. We told him our needs and what we don't need and he figured out the perfect used car from the lot. He was very considerate and showed patience toward our negotiations. Thanks Jibran you understood what we wanted and delivered it to us. My husband and I have bought 4 Hondas from this dealership starting from 1999 to now 2014. Not only do we buy from here, but we never end up anywhere else. There is no second opinion/dealership because the price/deal is too good to pass up. Thank you Open Road Honda of Edison to take very good care of us. Regards, T. Patel More

Went there, told the guy I needed oil change. They took the key and the car. I went in, sit down, and waited. Two hours passed, I asked what happened, is the car going to be ready anytime soon? they sai the key and the car. I went in, sit down, and waited. Two hours passed, I asked what happened, is the car going to be ready anytime soon? they said they NEEDED my confirmation to do an oil change, and nothing has been done and the car is just sitting there parked. What the ****? I waited two hours there, and there were at least 7 employees walking around and they couldn't ask: oh why is there a piece of paper with a set of keys sitting there for TWO fricking hours? Why did they just take my keys and car after I told the guy I need an oil change without even confirming what needs to be done to the car? If it wasn't for the free oil change service that comes with the car I bought there, I would never service my vehicle there. The service department is horrible and assumes that customers know their work flow. Look elsewhere when you want someone to really care about servicing your car. Not to mention the ridiculous prices for simple things like changing filters and "cleaning" (both over $70)--- then again it's a dealer so I did not deduct points from there. But keep this in mind, when you pay for their services, you are not paying for speedy and reliable customer service. More

We have been extremely happy with the service provided.Staff has been very friendly and helped us in finding the right car. I would certainly recommend this to my friends and family. provided.Staff has been very friendly and helped us in finding the right car. I would certainly recommend this to my friends and family. More