Open Road Honda

Good customer service DINA PATEL "Rupal is best" My experience with Open Road Honda has always been spectacular. This is my fourth time doing business with Honda.I was he DINA PATEL "Rupal is best" My experience with Open Road Honda has always been spectacular. This is my fourth time doing business with Honda.I was helped by Rupal Amin and she did a great job of taking care of all my questions and ensuring that I had a great experience. I will definitely keep coming back. More

Kalpesh Shah. Excellent service I bought my Honda accord from open road Honda Edison. I called Rupal and she helped me through whole purchase very kindly. I referred two other people I bought my Honda accord from open road Honda Edison. I called Rupal and she helped me through whole purchase very kindly. I referred two other people to Rupal and they also bought Odyssy and Acoord in two months. She is really very friendly. More

Pricing games Upon calling Open Road Honda via telephone and speaking to the Used car sales "Manager" John Cacoilo, he assured me the used car I was looking at was Upon calling Open Road Honda via telephone and speaking to the Used car sales "Manager" John Cacoilo, he assured me the used car I was looking at was $15,998 out the door. We took the 2+ hour trip out to NJ from NY and upon arrival we were greeted by John and given one of his used car "salesmen." After the test drive he proceeded to tell us that the car was not $15,998 but instead $16,995 plus additonal fees such as a $500 Document fee, a $300 DMV Fee, a $95 car wash fee, and a $195 " body etching fee" - all totaling $1,100 dollars in unnecessary fees. Upon confronting John, the used car sales "manager", about him lying to us about pricing he became rude and confrontational and replied " so what!? we need to make profits. Every dealer charges paperwork fees and car wash fees" LOL - Thanks John, but we took our business elsewhere. Bottom line: If you enjoy playing pricing games and paying bogus fees, shop at this car dealer. Make sure you speak to John for the best price. More

Gary is best Gary is the best help to get perfect deal. Was so late at nite but he was not rushing at all.very friendly...arpit patel Gary is the best help to get perfect deal. Was so late at nite but he was not rushing at all.very friendly...arpit patel More

Excellent service The team and Dario Albarron provided excellent service. I purchased two Hondas in one month from open road. Great dealership, friendly staff,would re The team and Dario Albarron provided excellent service. I purchased two Hondas in one month from open road. Great dealership, friendly staff,would recommend to friends and family. More

Pleasant surprise I haven't purchased a car since 1996, so I assumed I'd be dealing with overbearing and aggressive sales reps, but I was surely proven wrong! Cathy Kr I haven't purchased a car since 1996, so I assumed I'd be dealing with overbearing and aggressive sales reps, but I was surely proven wrong! Cathy Kraus helped me find what I needed, and got me through the process very smoothly. She was very knowledgeable, friendly and patient, which made buying a car a very pleasurable experience. In fact, she still says, "hello," when I bring in the car to get serviced! Top notch customer service! I would definitely recommend her to family and friends. More

Buying a car was never this easy I spoke to a young lady named Gina over the phone and then decided to come into open road honda after speaking with her because she came across as ver I spoke to a young lady named Gina over the phone and then decided to come into open road honda after speaking with her because she came across as very well informed, patient and someone i wouldnt mind working with. I ended up buying a car there and i must admit it was the smoothest purchase i have ever made. She made the experience that much greater. I will definitely be back. THANK YOU GINA! More

Bought a used BMW 3 series, great experience and service Went to look for a used BMW with a trade-in option of my car. Met the sales rep Gibran and did a test drive and started with our negotiation. The proc Went to look for a used BMW with a trade-in option of my car. Met the sales rep Gibran and did a test drive and started with our negotiation. The process was smooth unlike with other dealers which experienced last 3 weeks, the sales rep and sales manager was really good with the intention to sell the vehicle benefit to both party. I came out with my dream car in less than 3 hours with all the paper work done. Overall the experience was great, no complaints. Will definitely recommend to my friends and others. More

Great Experience with Open Road Honda @ Edison I had a very good shopping experience at Open Road Honda. Jibran Muhammad is truly a professional client advisor. He is very patient when answering I had a very good shopping experience at Open Road Honda. Jibran Muhammad is truly a professional client advisor. He is very patient when answering my question. Also, when i write him an email , he always replies me very fast. The most important is that we ended up with a very nice price for my car! I will recommend all of my friend from Rutgers visit Open Road Honda Edison for purchasing new/used car! More

Rude Behaviour Went in to buy a Honda Accord. Was brought in by online department. We are told Patrick will help us. First we go into his cubicle. There is no extra Went in to buy a Honda Accord. Was brought in by online department. We are told Patrick will help us. First we go into his cubicle. There is no extra chair. I am standing while my friends sit. No courtesy to offer a chair. When asked , told me to pull a chair from another office. We havent seen the car yet but he has credit application ready. Asked him if we can see the car, he says we do not have it in this parking lot. Told him the deal online says something else and you are saying something else. His response is its perfectly legal. The Ad was written by a lawyer. We own 5 dealerships.... Then he goes like you dont have a credit yet and your co signer is not here so there is no point. Then he goes like the person who gave you online quote is not here either. Anyhow I wanted to leave and not waste time. One of the manager came in and changed the sales person. The car came out from the same lot. The person we dealt with later on was nice. The senior guy came out and apologized too. I have bought multiple cars ranging from honda, toyotas to BMW and even cars from their own dealership but have never been dealt with this way. They certainly need to work on it if they do not want returning customers to go to other dealerships. More