Open Road Honda

Crooks, Dishonest and Disrespectful They made a deal and never honored it. We have been going back and forth for 3 months now. They said they would make the last payment for my previous They made a deal and never honored it. We have been going back and forth for 3 months now. They said they would make the last payment for my previous car and never did. They keep making excuses and when we went to the dealership to discuss the issue, the manager was rude and very disrespectful. Our Friends & Family have been their customers for over 15yrs and this is how they treat their loyal customers. Edison Honda dealership has no idea about the number of cars we get from them per year. They will see the drop/difference now- Thanks to some Manager, who was too scared to give out his name and the incompetent sales associate, Pawel. I would Avoid this dealership(EDISON OPEN ROAD LOCATION). The corporate needs to look into this facility and make corrections before it goes under. More

Great experience My lease was due to expire in a few weeks. Went to the dealership on a Thursday afternoon and Johnny came outside to welcome myself, my wife and our My lease was due to expire in a few weeks. Went to the dealership on a Thursday afternoon and Johnny came outside to welcome myself, my wife and our baby. Within a couple of hours we were leaving with a new lease on a CR-V. We were happy with the deal and how we were treated, and would happily return here next time we need a new car! Nick in finance was very good as well. More

Great customer service Willie Rodriguez was great with my father and I. From beginning to end he was very attentive to our needs and patient. I’d recommend Willie Rodriguez Willie Rodriguez was great with my father and I. From beginning to end he was very attentive to our needs and patient. I’d recommend Willie Rodriguez to anyone. I plan to come back in the near future. More

Considering a New Car?? Open Road Honda!!! My husband and I purchased a Honda Passport today. The entire experience went very smoothly. No fuss no muss. Our salesman Wille Rodriguez was very st My husband and I purchased a Honda Passport today. The entire experience went very smoothly. No fuss no muss. Our salesman Wille Rodriguez was very straightforward and genuine. Everything from sales to finance was explained very clearly. So happy. We left very satisfied with our purchase. Would do definitely do business with them again. More

Great Experience Our salesperson was Willie Rodriguez. He was very knowledgeable and friendly. He explained all the options of the Honda CRV EX-L and took his time Our salesperson was Willie Rodriguez. He was very knowledgeable and friendly. He explained all the options of the Honda CRV EX-L and took his time to make sure I understood all the features of the car...so much technology! He made the experience very positive and stress-free. I would recommend him very highly. If you want a Honda go see Willie; he will treat you right!! And I love my new car :) Kathleen G. More

Very worst;Very bad; 0 out of 10 rating; I recently bought a car from this dealer; They used to tell all lies while selling a car; and will cheat at their best. they told one number while bar I recently bought a car from this dealer; They used to tell all lies while selling a car; and will cheat at their best. they told one number while bargaining but 'll give another high number in documents intentionally and force us to sign in hurry. orally they used to tell some thing but in documents all numbers used to be different; They act like too humble before selling, once we buy the vehicle, that's it; No one 'll take ownership and responsibility for our calls. All Cheaters. Very very worst. More

Excellent Sales and Service I needed to purchase a new car after an accident totaled my older Honda Civic. I have used Open Road Honda for service for the past 10 years and their I needed to purchase a new car after an accident totaled my older Honda Civic. I have used Open Road Honda for service for the past 10 years and their sales team did not disappoint when the time came to purchase a new vehicle. Had a great experience working Willie Rodriguez! He was very straight forward, knowledgeable, and fair. Would happily work with him again and recommend future buyers to him! More

TERRIBLE - CROOKS - LIARS - THIEVES I have never witness such a horrific experience leasing a Honda at any other dealership before and I have leased my previous Honda for 3 terms (9 year I have never witness such a horrific experience leasing a Honda at any other dealership before and I have leased my previous Honda for 3 terms (9 years). Let me start by Saying "Johnny" in sales helped and guided us right through with ease and got us to where we wanted monthly on a lease. Everything was flawless leading up to signing our paperwork with Mario in Finance. This guy Mario is a CROOK to say the very least! I don't understand how such a large company can allow this type of behavior and dishonesty to go on and I'm sure they were aware of it. Our agreed upon price changed completely once we started signing our paperwork. We agreed on 1k down (ALL INCLUSIVE) and $350 per month. Mario then proceeded to tell me this was a great deal but I need to pay fees that I didn't agree to on top and my old dealer would have never given this deal so I must pay more. He also said Johnny does not have as much authority as him and at the end of the day the price Johnny gave us means NOTHING! Also, after reviewing the contract he tried giving us only 10k miles per year instead of the agreed upon 12k miles, please make sure you do your homework if you come here and pay close attention to the details of your contract when you are signing cause these people are nothing but thieves. I just received a bill from my old turn in with a excess mileage fee which was also supposed to be wiped out. I honestly wish I would have ripped up those contract papers and went somewhere else but the only thing that kept me from doing so was Johnny and the fact that I didn't want to take the sale away from him after all his hard work and the time we spent there going back and forth. Johnny ending up promising us a refund which we are still waiting on almost 3 weeks later. Do yourself a favor and do NOT go to this dealership, I will never return or recommend to anyone I know. More

Pilot Lease Experience Came down from Westchester NY to trade in my 2016 Pilot and pick up a new 2019. Can't get even close to a good deal in New York as in NJ. Could not h Came down from Westchester NY to trade in my 2016 Pilot and pick up a new 2019. Can't get even close to a good deal in New York as in NJ. Could not have gone smoother due to my great salesperson Willie, who came in 2 hours early that day to allow me to get home in time to pick up my kids from school. Thanks Willie! More

New lease after car was a total loss Had to buy a car in a day after my car was totaled and had a great expirience. In and out in about 3 hrs, accommodating and knowledgeable staff, worke Had to buy a car in a day after my car was totaled and had a great expirience. In and out in about 3 hrs, accommodating and knowledgeable staff, worked w me and my budget, took care of all the nitty gritty details. Would def recommend! More