Open Road Cadillac

AMAZING! Amazing! Such a HUGE difference from the last time I was at the dealership three years ago. Mostly new staff and definitely new management. The Ope Amazing! Such a HUGE difference from the last time I was at the dealership three years ago. Mostly new staff and definitely new management. The Open Road crew really gets customer service. I'm an airline attendant and really appreciate the small details of customer care. They helped me buy my previously leased SRX. Effortless from start to finish. More

Treated like Royalty I recently bought a 2000 Cadillac Deville from Open Road. The car was/is absolutely beautiful. But I want to talk about the service and treatment I I recently bought a 2000 Cadillac Deville from Open Road. The car was/is absolutely beautiful. But I want to talk about the service and treatment I received when I went to go look at this car. I spent the previous two days running all over NJ, NY and Pennsylvannia looking for a car. I was on a budget and was frustrated with the lack of quality in cars, and the integrity of dealers that I had met in that time. I was ready to give up when I came across an ad for Cars.com for a 2000 Cadillac Deville at Open Road Cadillac in Florham Park. I called ahead and went straight there. I met David P. van Heerden who asked me to treat myself to a cup of coffee and a bagel while they brought the car around for me to look at. From the beginning of the process to the end, I was treated like royalty. It did not matter that I was buying a car that was 15 years old, they treated me like I was there buying a brand new Cadi. I met with Scott to go over all the paperwork before picking th car up and the experience was the same. These guys are a class act, and I would recomment them to anyone looking for a new or used car, because either way you will be treated like a VIP. Ask for David, and tell him Tommy sent you. It's the least I can do to say thanks... More

Cadillac Purchase Purchased a Cadillac today and was very satisfied with my experience. My brand specialist, Dennis Sloyan, was very accommodating in answering all of m Purchased a Cadillac today and was very satisfied with my experience. My brand specialist, Dennis Sloyan, was very accommodating in answering all of my questions. He went out of his way to find the Cadillac I was looking for at the price I was willing to pay. In addition, as a new Cadillac owner he provided me with a Cadillac hat! If you are considering purchasing a Cadillac you must make sure you ask for Dennis Sloyan at Open Road Cadillac in Florham Park. More

Great Car Buying Experience! My first experience with Cadillac, and it was a great one! It's not often the process of buying or Leasing a new car is a pleasant experience, howeve My first experience with Cadillac, and it was a great one! It's not often the process of buying or Leasing a new car is a pleasant experience, however leasing my new Cadillac CTS Sedan at Open Road Cadillac in Florham Park NJ was actually enjoyable. I did the typical research OnLine for my local Dealerships and chose Open Road to do my Test Drive, and to determine which Cadillac model I wanted. There was none of the typical high pressure sales tactics that Car Dealerships are renowned for. I was pleasantly greated by the Manager Justin Patel and assured that whenever I'm ready to make my purchase, he'd do whatever he could to earn my business. After Test Driving a few cars, I left without any pressure from anyone at the Dealership. I then went back to the Web to build the car I wanted. I sent out an RFQ to about half a dozen dealerships. Justin came back to me almost immediately with a couple Lease Options without any hassels! Even though I sent out the same RFQ to every dealership, none of the other Dealerships came back to me without some sort of hassel. Open Road's Internet Sales Mgr. Elizabeth Ocasio was absolutely delightful in following up Justin's proposals. When I came in, she greeted me like I was already a valued customer offering me something to drink. She then introduced me to my Salesman Dennis Sloyan. Dennis made the part of the car deal we all dread, actually enjoyable! There was none of that 'Back & Forth' between his desk and the Sales Manager! He took me out for another Test Drive to help me solidify my car choice, while explaining the plethora of features that CTS has. His knowledge of these cars is unchallenged, and his honesty and personality was refreshing! I have purchased and leased dozens of cars both personally, and for my business over the past 37 years and this experience was by far one of the best! George Reyes, Open Road's Business Mgr. took care of all the paperwork and made the endless signatures required, easy and pressure free. Thanks to Justin, Elizabeth, Dennis and George for everything! I highly recommend Open Road Cadillac and Dennis Sloyan to anyone looking to Purchase or Lease a Cadillac! More

expericence I just leased a ELR and the salesmen i had was the best , he is the reason i leased it from them his name is Dennis Sloyan I just leased a ELR and the salesmen i had was the best , he is the reason i leased it from them his name is Dennis Sloyan More

Best Place in NJ to Buy a Cadillac! I have been doing business with Royal since 1987. Dennis, Richard, Joe and Jimmy are the best. They always work with me to arrange the best car with t I have been doing business with Royal since 1987. Dennis, Richard, Joe and Jimmy are the best. They always work with me to arrange the best car with the best financing and lease options. Remember when you buy or lease a car its more than just the sale its the quality of the service and commitment of the dealership to customer satisfaction after the sale. Dennis spent time with me to explain all the features and how to operate them in my new vehicle. Over the years I have used the Body Shop and Service Department and they never fail to keep my car running right. If your in the market for a new or used car Royal is the place to go! More

Great Experience I was very satisfied. Dennis was professional and able to answer all of the questions I had honestly. After I purchased a vehicle Dennis spent time wi I was very satisfied. Dennis was professional and able to answer all of the questions I had honestly. After I purchased a vehicle Dennis spent time with me explaining how to use and set up the features even though it was after hour. More

2014 SRX Dennis was very knowledgable, honest, patient (I changed the color several times) and helpful. We were very happy with his professionalism and excell Dennis was very knowledgable, honest, patient (I changed the color several times) and helpful. We were very happy with his professionalism and excellent customer service. More

Our experience at Royal Cadillac, Dennis and the rest of the team was fantastic. Dennis listend to our needs and prior experience with dealership and made every effor to provide a positive experience for u the team was fantastic. Dennis listend to our needs and prior experience with dealership and made every effor to provide a positive experience for us. Dennis was both professional and fun, he thoroughly enjoys helping others get the car they want. We feel like part of the Royal Cadillac family and will be using them for all of our future needs. More

Bait and Switch Hard Sales Tactics 2013 XTS was listed at 42,000 on website. This was a large 9800 markdown that got me into the sote. When I arrived I was told that the vehicle was n 2013 XTS was listed at 42,000 on website. This was a large 9800 markdown that got me into the sote. When I arrived I was told that the vehicle was not in stock and was pressured to buy a 2014 model. Then when I was about to leave, the sales person said let me check again to see if we have the car. Then I was told they did have the car. However, I was quoted a price $2000 higher than the advertized amount. Then my trade-in was valued at 1/3 of Blue Book value and less than 1/2 of what it was appraised at by another dealership the next day. I was made to wait for 1.5 hours for a price. Then I was told that the offer was only available for the day and it was a take it or leave it deal. The dealership would not negotiate the price. I walked out. More