Open Road Cadillac

Unpleasant purchase experience After reading so many glowing reviews, I can hardly believe they describe the same dealership! I had been looking for a very specific make and model After reading so many glowing reviews, I can hardly believe they describe the same dealership! I had been looking for a very specific make and model used luxury vehicle (not Cadillac) with specific features and colors for more than a year. I found one on line that interested me at Open Road Cadillac. The buying process was arduous and unpleasant. I worked harder for the sale than anyone there did. Customer service was non existent, even though I was usually the only customer in the sales end of the dealership. This was true on each of the visits I made in reference to this sale. I was never treated as I should have been at a so-called luxury car dealership. I was well qualified to make the purchase, but never felt welcomed. Open Road Cadillac is the type of dealership that causes people to hate car shopping, a task that should be enjoyable and exciting. My experience was neither, nor was it transparent. On the contrary. Very unpleasant with absolutely no follow up or customer service along the way from bottom to top, with the exception of David in the finance office, who was hard working and respectful. I strongly suggest you go elsewhere to purchase your pre-owned car. More

Easy Leasing When my SRX lease was up in December, I went to my dealership to turn it in and start a new lease. I loved my car and just wanted to lease another on When my SRX lease was up in December, I went to my dealership to turn it in and start a new lease. I loved my car and just wanted to lease another one just like it. I had heard that the dealership had changed ownership, and had received several calls from the new owners. Right before New Years is when I made an appointment with Manny, a very friendly older gentleman who seemed to know everything about Cadillacs. He helped me return my old SRX and shop for a new one. Manny showed me a few to chose from and I was happy to find one that I liked on the lot. Emilio, the manager, was able to keep me a just about my old payment and I drove away in my new SRX. It was very easy and pleasant. It took a few hours, but they were very busy with people who apparently had the same idea that I did. I waited in the lounge and ate cookies and drank coffee while I waited for my paperwork to be completed. Over all, I have to give them a five star rating. More

Terrible customer service I was trying to give back my leased car. Couldn't reach anyone. E-mailed, left messages. Nothing except e-mails trying to sell me another car. They I was trying to give back my leased car. Couldn't reach anyone. E-mailed, left messages. Nothing except e-mails trying to sell me another car. They are awful. Potamkin in NYC saved me. The best place ever. More

vehicle purchase The dealership is very nice and goes out of there way when trying to make a sale once the sale is made its your problem, they dont return calls they h The dealership is very nice and goes out of there way when trying to make a sale once the sale is made its your problem, they dont return calls they have your number on caller i.d. so they wont even answer they send you to voice mail. Good luck trying to get issues resolved hopefully you have spare money and a good dealership in your area to resolve the issues. Terrible place to do buisiness with wouldnt recomend them to an enemy not alone a friend. More

Very best service Although I bought my CTS from the previous owners, I continue to service with Open Road Cadillac. They have made so many positive changes and are such Although I bought my CTS from the previous owners, I continue to service with Open Road Cadillac. They have made so many positive changes and are such a pleasure to work with, I wouldn't dream of going anywhere else. Their advisors will work with you without pressuring you to get extra work done that you don't need. They give me a loaner car when needed and wash my car every time. My salesman, Dennis, makes sure he stops by to say hi every time I'm in for service. It really makes me feel good that I'm remembered and made to feel at home. Great place! More

Tom Jackson is the BEST As a fifteen year plus customer of Royal, now Open Road Cadillac, I only have the best to say about the sales and service staff in Florham Park. My sa As a fifteen year plus customer of Royal, now Open Road Cadillac, I only have the best to say about the sales and service staff in Florham Park. My salesperson, Tom Jackson is an impeccable gentlemen with detailed knowledge of his product and a polite, easy going manner that will only continue to keeping me a loyal and satisfied customer. The general manager and business office personnel are professional, detail oriented and extremely thorough - a pleasure to work with. I would not hesitate to recommend Open Road Cadillac to anyone looking for an outstanding car buying experience. More

Great for used cars, too!! Open Road Cadillac is a hidden gem for used cars!! I dropped off a friend at the service department and passed a large selection of luxury used cars. Open Road Cadillac is a hidden gem for used cars!! I dropped off a friend at the service department and passed a large selection of luxury used cars. I guess all of the local rich people get tired of their toys and trade them in for Cadillacs...LOL. An Audi Q5 caught my eye because I have been looking for one with pretty low miles. Instead of dropping off my buddy and leaving, I stopped in an asked about the Audi and took it for a drive. It was PERFECT and only had 21,000 miles. I left a deposit on it and drove home to get my wife (who the car will be for). She loved it, too, and we bought it that day. As it turned out, my buddies car needed a new transmission. He found a used BMW 528i for a great price, too! Open Road Cadillac is like the Century 21 of cars....great selection of luxury cars at great prices. I will recommend to everyone I know. - Steve More

Great salesman! I have leased 2 Cadillac SRX's from Open Road Cadillac. The reason I went there was because of Dennis Soyan a fantastic salesman and honest person. He I have leased 2 Cadillac SRX's from Open Road Cadillac. The reason I went there was because of Dennis Soyan a fantastic salesman and honest person. He knew everything about the car and still to this day calls me to check on how my car is performing and how my family is. He is the BEST and I will continue to deal with him and Open Road Cadillac. More

AMAZING! Amazing! Such a HUGE difference from the last time I was at the dealership three years ago. Mostly new staff and definitely new management. The Ope Amazing! Such a HUGE difference from the last time I was at the dealership three years ago. Mostly new staff and definitely new management. The Open Road crew really gets customer service. I'm an airline attendant and really appreciate the small details of customer care. They helped me buy my previously leased SRX. Effortless from start to finish. More

Treated like Royalty I recently bought a 2000 Cadillac Deville from Open Road. The car was/is absolutely beautiful. But I want to talk about the service and treatment I I recently bought a 2000 Cadillac Deville from Open Road. The car was/is absolutely beautiful. But I want to talk about the service and treatment I received when I went to go look at this car. I spent the previous two days running all over NJ, NY and Pennsylvannia looking for a car. I was on a budget and was frustrated with the lack of quality in cars, and the integrity of dealers that I had met in that time. I was ready to give up when I came across an ad for Cars.com for a 2000 Cadillac Deville at Open Road Cadillac in Florham Park. I called ahead and went straight there. I met David P. van Heerden who asked me to treat myself to a cup of coffee and a bagel while they brought the car around for me to look at. From the beginning of the process to the end, I was treated like royalty. It did not matter that I was buying a car that was 15 years old, they treated me like I was there buying a brand new Cadi. I met with Scott to go over all the paperwork before picking th car up and the experience was the same. These guys are a class act, and I would recomment them to anyone looking for a new or used car, because either way you will be treated like a VIP. Ask for David, and tell him Tommy sent you. It's the least I can do to say thanks... More