Open Road Cadillac

excellent Service was good as car is running like new. Richard was pleasant and accommodating and would recommend to all. Best part was they wash the car for Service was good as car is running like new. Richard was pleasant and accommodating and would recommend to all. Best part was they wash the car for free and returned it in pristine shape. More

Astounding service experience I have been in the automobile business my whole life , my wife has never been treated so amazing as she was at open road Cadillac , even when I ran st I have been in the automobile business my whole life , my wife has never been treated so amazing as she was at open road Cadillac , even when I ran stores . Danny in service was credit tonthst company. My wife broke down in her Buick a few blocks away. Within a half hour, they had the flat changed , gave her a loaner . The vehicle was done the next day , new tire , and cleaned . Any luxury car buyer should go to Open Road for the service alone. Jerry Auriemma More

Five Stars for Open Road I recently bought a used car from Open Road Cadillac. Despite the lower price point of my purchase Recently, I experienced the professionalism and tra I recently bought a used car from Open Road Cadillac. Despite the lower price point of my purchase Recently, I experienced the professionalism and transparency of Open Road's methodology. My salesperson, Joe Jackson, was solicitous and a true gentlemen. This iconic salesman should keep selling cars forever (I believe he is 82 and he is still going strong). Omar made me a fair deal and delivered my car in even better condition than I requested. You made my day, Omar! David helped me efficiently navigate the paperwork that sealed the deal. Historically, women often feel threatened/intimidated by the car buying process. Ladies, fear not. Open Road treats their buyers with intelligence and respect and the dealership clearly takes great pride in how it does business. I could not be happier with my new (used) car and I attribute part of that good feeling to the smart, humane way Open Road employees helped me to execute the sale. More

Rip off!!! Look elsewhere Purchased used SUV - 6 months later, $3.5k repairs to busted suspension system. Replaced brakes for me before I took vehicle home, to find out that th Purchased used SUV - 6 months later, $3.5k repairs to busted suspension system. Replaced brakes for me before I took vehicle home, to find out that they use cheapest pad availables and also need replaced 6 months later. What a lousy, slimy dealership.... Also force you to use their financing even if you can pay in cash, otherwise they raise the price for you. More

Best dealer experience ever I have purchased many cars in my time, today itvwas my first time from open road cadillac, I did purchase 1 from the previous owners Royal Cadillac. I have purchased many cars in my time, today itvwas my first time from open road cadillac, I did purchase 1 from the previous owners Royal Cadillac. Cant say enough good things about Kristina, she is not only a great brand representative, but she truly knows about cars. She took alot of my information on the phone and put together a great deal. It did not stop there, she took the time to sit in the car and go over every feature. I have to say I was very impressed. If you are looking for a great sales experience, very friendly staff, and a great service dept go to open road caddilac in Florham Park NJ. See Kristina! !!!! More

Great Experience I was greeted by Tom Jackson and was very happy with his professionalism. I was shopping for a used Mercedes and Open Road had two C300"s advertised. I was greeted by Tom Jackson and was very happy with his professionalism. I was shopping for a used Mercedes and Open Road had two C300"s advertised. I settled on one and was able to have my mechanic personally inspect the vehicle. Negotiations were fair, and void of any hard sales pitch. The manager, Chris, was also pleasant to work with and was attentive to my requests. The finance manager, David, offered an extended warranty, and when I passed on it, he applied no pressure and we finished the transaction. Jim More

Wonderful I came into Open road to take a look at some of the newer vehicles, and to trade in my 07 DTS Cadillac. The young lady greeted me on my way inside her I came into Open road to take a look at some of the newer vehicles, and to trade in my 07 DTS Cadillac. The young lady greeted me on my way inside her name was Kristina, she took the time to ask me what i needed in my new car as far as features and space, then narrowed down the perfect car for me. The manager and finance department took the time and care to make sure they went over all the details step by step, especially since this was my first lease, as well as giving me a great trade price for my DTS. Once i picked up my new ATS, Kristina took the time to explain all the vehicle features to me once again, and then reached out the following day to make sure everything was going smoothly. Overall the process was very easy and accommodating, couldn't ask for a better experience. More

Outstanding A++ Upon arriving at the dealership I was greeted in a courteous and professional manner by Kristina who I later learned was new to car sales. Rather than Upon arriving at the dealership I was greeted in a courteous and professional manner by Kristina who I later learned was new to car sales. Rather than leading me to her desk to collect my personal information she politely asked what vehicle I was interested in seeing. She suggested we walk around the lot to see what they had to offer. She showed me what they had in stock and explained the differences between each. I was impressed by the wide selection of in stock vehicles and the choices I was offered. After asking what features were most important to me in the vehicle we were able to single out the one I ended up purchasing. Once inside I was greeted by Emilio the General Sales Manager, who was equally welcoming and a consummate professional. He was quickly able to offer me an agreeable price and the terms I was looking for. At that point they appraised my trade vehicle and offered me a price I found more than acceptable. I took delivery of my new Cadillac the following afternoon. The finance process was seamless and Kristina delivered my new Escalade with outstanding product knowledge and a through explanation of all it's features. I could not be happier! More