Open Road Cadillac

I was skeptical about getting a car from a dealership because usually, I buy my cars from websites like CarGurus & Autotrader. Fortunately, I don't think I'll be using these websites anymore! My experien because usually, I buy my cars from websites like CarGurus & Autotrader. Fortunately, I don't think I'll be using these websites anymore! My experience at Cadillac was awesome from start to finish. As soon as you walk in, either a salesman or Manager will greet you and instantly make your life easier. They asked me if I had anything in mind or if I wanted to look around, so Mr. Napoli gave me a tour of the place and walked around the lot with me to see if there was anything that caught my eye. With his help, I was able to narrow my choices down to 2 cars: an Escalade and a Mercedes GLE. In the end, I ended up choosing the GLE because Mr. Napoli was able to give me a better deal on that one. Instantly this has become my favorite dealership because everyone in there was so nice & helpful! More

I had a great experience with John P. He was very knowledgeable about the car and was very helpful during the sales process. He really put me at ease! I love my car and am so happy he was He was very knowledgeable about the car and was very helpful during the sales process. He really put me at ease! I love my car and am so happy he was my salesperson. I highly recommend this dealership and especially John P.! More

Ashley was extremely nice over the phone and set up an appointment for me, provided the CarFax and pictures for the car that I was interested in, and helped me out a lot in the buying process. appointment for me, provided the CarFax and pictures for the car that I was interested in, and helped me out a lot in the buying process. More

I've never had a good experience at a dealership throughout my 17 years of driving. However, Open Road Cadillac exceeded my expectations. I was searching around for Escalades for a long time and I f throughout my 17 years of driving. However, Open Road Cadillac exceeded my expectations. I was searching around for Escalades for a long time and I finally decided to buy one. Michael Vurchio was especially helpful in this process and made me rethink my skepticisms. Will definitely come back. More

The whole crew here at Cadillac was so helpful and made my experience worth the drive. Would definitely come here again in the future. my experience worth the drive. Would definitely come here again in the future. More

May 23, 2022 Most bizarre car dealership experience I have ever had. Made an appointment to see a used 2013 GMC Terrain that was on their lot. Both the receptionist (Kristie) and the manager (Alex) cal have ever had. Made an appointment to see a used 2013 GMC Terrain that was on their lot. Both the receptionist (Kristie) and the manager (Alex) called me to confirm the appointment. Kristie had asked if I would like to leave a deposit over the phone, I politely declined. She then informed me if the car gets sold before I get there for my appointment she would call or email me as to not waste anyone’s time. I appreciated that. Got to the showroom and was introduced to Steve the salesman, who was pleasant enough. He proceeded to go get the vehicle and both my husband and I each took it for a test drive. It was a solid car, and the Carfax was more impressive on scheduled maintenance than any other I have seen. After the ride we all sit down at Steve’s desk, and he proceeds to ask us follow up questions. He wanted to know how we would be paying, if we would finance, how much we would be putting down etc. After chatting for a bit Steve politely excuses himself to go see his manager with his notes. He returns and this is where the whole evening turns into the Twilight Zone. He tells us the car is going out to “wholesale” tomorrow and it will be auctioned off. We are interested in the vehicle so proceed to ask questions of which Steve did not have many answers. He said it needs too much work and they were not selling it, oddly enough before we took the test drive, he kept telling us more than once that it was not cleaned or looked at yet because they just received it in. We could not even discuss our offer of asking price or above as he had no intention of selling to us. We were thoroughly confused and felt much of our time was wasted. If they had no intention of selling the vehicle, why not call me before the appointment and cancel. It is mind boggling. Steve said the car will be off their website tomorrow and no longer listed. Well, it is almost 24 hours later, and it is still listed on their site and other car selling sites! After leaving the dealership I could not stop reliving the whole appointment through my head trying to make some sort of sense out it. I decided to text the manager Alex who I had spoken with earlier and let him know how my appointment went. He called me right back but did not offer much of an explanation. He honestly had none and did not know what was going on with the car. He said he would find out, but I am not expecting any kind of explanation at this point. I am just hoping this review will save the time of someone else before they waste it at Open Road Cadillac in Florham Park, NJ. More

Buying here was fast and easy! ! JP and Mike V were outstanding and very easy to deal with ! JP and Mike V were outstanding and very easy to deal with More

Just leased a new Escalade from Mike and Lawrence. Very happy with their help getting this done so efficiently. I didn't have a lot of time to spend at the dealership and they both made it worth my while. happy with their help getting this done so efficiently. I didn't have a lot of time to spend at the dealership and they both made it worth my while. I knew I was going to pay a premium, but they were fair. They made me and my wife very happy. More

So disappointed in my experience at this dealership. One would expect exceptional experiences when buying a luxury vehicle. I purchased a "Certified PreOwned" XT6 shortly after thanksgiving of 2021. When i would expect exceptional experiences when buying a luxury vehicle. I purchased a "Certified PreOwned" XT6 shortly after thanksgiving of 2021. When i took delivery the alignment was so far out of wack that i needed to return and wait 3 hours for them to fix it. They also never checked to see that the navigation chip was missing and had to wait 2 weeks for that to get reordered. After the alignment was fixed it was apparent that the whole front brake system was off which was apparent when you attempted to stop the car and it jerked to the left. On top of all that they promised me all weather mats when i purchased the car and I'm still waiting for them. They told the car was bought from them and then turned in because the owner wanted a bigger car. That was a lie, the car was from Michigan and who knows how it ended up in NJ. Then i noticed the car never even had an oil change before it was delivered to me, so that is the "Cerified Pre-owned" Caddy experience? Sad part is i loved the car and it was beautiful. However after all the lies and dishonest actions on behalf of Open Road Cadillac i decided to trade the car in after 3 weeks and buy a brand new car. Lucky this crazy market for used cars worked in my favor and i was able to walk away. NEVER GO TO OPEN ROAD CADILLAC ! I can't imagine any of there dealerships are any better but i cant speak to those. Lesson learned never trust a dealer even a luxury one, i was too trusting and i learned to not be so stupid next time. More