Open Road Cadillac

I am 69 years old and have be fortunate in that over the years I have purchased many, many cars and therefore dealt with new car dealers through out the Essex County area in New Jersey including most of the years I have purchased many, many cars and therefore dealt with new car dealers through out the Essex County area in New Jersey including most of the luxury operators; Mercedes, Jaguar and Lexus. That is the background for me stating that my recent experience with purchasing a 2012 automobile for Royal Cadillac in Florham Park was all around the best. From the moment I walked into their beautiful showroom to yesterday when I drove away in my new car, the total purchasing experience was.....well the only word I can think of is "perfect!" Jerret Joyner their new salesperson was very knowledgeable in a soft/low pressure way. Jerry Auriemma, who is in charge of sales, was able to properly advise me on my trade-in situation and a few other issues and always with a smile. Their Finance Manager Harry Devlin was a joy to work with. He was completely prepared for the closing and had a good answer for all my questions. Royal Cadillac.....I give this dealership my higtest rating! More

This Cadillac dealtership is hands down #1 our book. We did everything online and the numbers that were given to us in our online quote were the same exact numbers on paper. There were no hidden fees or su did everything online and the numbers that were given to us in our online quote were the same exact numbers on paper. There were no hidden fees or surprises. This dealership treated us with the upmost respect. This was the best experience ever we had in purchasing a vehicle in our lifetime. *Note* We also literally drove from Galloway, NJ to Florham Park, NJ (2 hours) to buy this vehicle. So bottom line is...If you treat your customers with respect and honesty from the beginning you can rest assure you will have a sale no matter where. We have told many of our friends and they just can't believe we did everything on line, drove up, signed the papers, and out the door we went. Easy as that. Kudos to Royal! More

The team at Royal Cadillac was very professional, knowledgable and courteous. Each step of my interaction with them was smooth and easy. I am very happy with my new car. I brought my old Cadillac int knowledgable and courteous. Each step of my interaction with them was smooth and easy. I am very happy with my new car. I brought my old Cadillac into Royal Cadillac for several service related questions and each was handled efficiently and they went above and beyond the call of duty to make sure all of my car's needs were addressed. When the car left the dealer, it was better than brand new. I highly recommend Royal Cadillac as they are one of the best dealers with whom I have ever dealt. Very truly yours, Thomas Roman More

This was my first experience with Royal and my first Cadillac. I am leasing a CTS Coupe. I cannot tell you how many compliments I have gotten on the car and what pleasure it is to drive. I first saw the Cadillac. I am leasing a CTS Coupe. I cannot tell you how many compliments I have gotten on the car and what pleasure it is to drive. I first saw the CTS in a television ad and decided I had to see one in person. I stopped by Royal one night on my way home from work. That is when I first met Chris Luciani and Joe Mitolo. It turned out to be one of the best car buying experiences I have ever had. Chris was extremely knowledgeable about the car and helped me navigate my way thru the various models narrowing it down to the CTS best suited for me. I never felt pressured. Chris and Joe both seemed to listen to what my needs were and worked diligently to get me in the car I had my heart set on. In my experience the Royal Cadillac staff does make you feel like family and that you are their most important customer. I have only had the car since July and fortunately have not had any service issues but I am confident the service center will follow the same high standards the sales and finance departments have set. I have a three year lease and based on my love for the car, the quality of Cadillac and the outstanding service thus far, I can say without hesitation Royal Cadillac is my new home. More

We have been loyal Cadillac customers for the last 20 years and feel we are in a position to truly recognize a 5 star dealership ... and Royal is by far the best dealership we have dealt with! Everyone years and feel we are in a position to truly recognize a 5 star dealership ... and Royal is by far the best dealership we have dealt with! Everyone made us feel like "family" ... extremely helpful ... answered all our questions intelligently ... pointed out all the new features of the 2012 Caddys without being pushy or aggressive ... all their recommendations were "right on" for our situation. It was our sincere pleasure to deal with this dealer! More

I feel that the staff at Royal Cadillac is outstanding all around. Everyone I encountered was very friendly, respectful, and helpful. I first spoke to the sales manager Jerry, which told me to go in to se all around. Everyone I encountered was very friendly, respectful, and helpful. I first spoke to the sales manager Jerry, which told me to go in to see Dennis Kelly. Jerry was absolutely magnificent; I loved how he made me feel right at home the moment we spoke. So the very next day I was there! Dennis Kelly is a great sales consultant. He explained everything very clearly to me. He was extremely knowledgeable about the CTS coupe and had no issues going over small details and that made a great difference. When I went to pick up my car, everything went as smoothly as I could imagine. I sat with Harry Devlin (Finance Manager) to sign the needed paper work. He is wonderful; he explained every paper that needed to be signed. I understood what I was signing for the entire time which of course is fantastic. The price was great and my overall experience with the dealership is definitely extremely satisfied. I would recommend anyone who wants a pleasant car shopping experience to go to Royal Cadillac. I am about an hour from the dealership and I feel it is worth the trip for the quality you receive as soon as you walk in! More

I am a member of the Raritan River Region Cadillac and LaSalle Club, which is ocmprised of owners of antique Cadillacs and LaSalles. For the past five years, Royal Cadillac has hosted an annual antique c LaSalle Club, which is ocmprised of owners of antique Cadillacs and LaSalles. For the past five years, Royal Cadillac has hosted an annual antique car show, organized by our club. I must commend their kind cooperation, generosity and dedication to our club in our pursuit to maintain the popularity of the antique car collecting hobby. Joe Mitolo and Rich Sloyan, and the rest of the Royal Cadillac staff have really been great supporter of our club, and a real pleasure to work with. As a result of our relationship, a number of members of our club have purchased Cadillacs from this dealership. More

I recently purchased a used 2008 Buick from this dealership. I had looked around for a full-sized car and discovered a "cream puff" right down the street from my home. The most impressive thing ab dealership. I had looked around for a full-sized car and discovered a "cream puff" right down the street from my home. The most impressive thing about the transaction ocurred when I realized I had missed a few things when I road tested the car and made the deal. When I brought the car back for some routine maintenance, there was no hesitation about taking care of some odds and ends that are really not covered by warranty. I would heartily recommend this dealership. More

The customer service at Royal Cadillac was beyond all my expactations. It had been 10 years since I had purchased a new car and I had lots of questions which were all answered extremely well. The Tom and Ch expactations. It had been 10 years since I had purchased a new car and I had lots of questions which were all answered extremely well. The Tom and Chris were extremely knowledgeable andvery effective in explaining the many features of the SRX. Most importantly, they were extremely friendly and made me feel at ease immediately. Tom was extrememy helpful in explaining the several financing options and dealing with my suto insurance company. The rating index above does not contain a catgegory high enough to capture the level of attention to detail and courtiousness exhibited by the Royal staff. More

Royal had the car listed for $2k less on Internet than the sticker price on the car but when they made an offer, they used the sticker price. They claimed that they had used the Internet price and then a the sticker price on the car but when they made an offer, they used the sticker price. They claimed that they had used the Internet price and then added the extended warranty which I requested--priced exactly at $2k according to them. They did not budge from this price. One other thing. I asked for my Vogue tires to be swapped with the tires on the car I purchased. When we were negotiating, they said "no problem." When I took my old car to get the tires swapped, they suddenly realized the rim sizes were different. You would think they might know this sort of basic stuff. I asked for a payment of the difference between the value of the two sets of tires. They refused. More