Open Road Cadillac

Disappointing Experience with Delayed Registration and Number Plates I purchased a vehicle from Open Road Cadillac Morristown on May 18, 2024, and unfortunately, my experience with their registration Number Plates I purchased a vehicle from Open Road Cadillac Morristown on May 18, 2024, and unfortunately, my experience with their registration and documentation process has been nothing short of frustrating and disappointing.It has been over two months since my purchase, and I am still waiting for my number plates to be issued. Despite numerous reminders and follow-ups with the agency, the issuance of the number plates has been delayed indefinitely, leaving me unable to fully enjoy and operate my vehicle legally. Furthermore, the temporary registration renewal process at is plagued with inefficiencies and delays. Each time I have had to renew the temporary registration, I have to remind them well in advance. Despite reminding them a week before the expiry date, the renewal is not processed in a timely manner. The lack of communication and responsiveness from the customer service team is appalling. Most of my calls go unanswered, and I am left in the dark about the status of my registration, causing unnecessary stress and inconvenience.Overall, my experience with Open Road Cadillac has been marred by delays, poor communication, and a lack of urgency in addressing customer concerns. I urge potential customers to be cautious when dealing with this agency, as their after-sales service leaves much to be desired.I hope that takes immediate action to rectify these issues and improve their processes to provide better service to their customers in the future. Al Amado was the cherry on the cake !! More

Very Professional and clean, Michael Napoli is a true professional, honest and helpful. real credit to the organization. I would recommend anyone doing business with OPEN ROAD CADILLAC make sure it with professional, honest and helpful. real credit to the organization. I would recommend anyone doing business with OPEN ROAD CADILLAC make sure it with Michael Napoli, you won't be disappointed, he goes out of his way to accommodate your needs and guide you through the process with dignity and understanding. More

Today I got my third vehicle from Open Road. My salesman was once again Michael Napuli. I brought my Lyriq in for routine service and Christian gave me a XT6 as a loaner. I really liked the w My salesman was once again Michael Napuli. I brought my Lyriq in for routine service and Christian gave me a XT6 as a loaner. I really liked the way it drives and it has the cargo space my family needs. I reached out to Michael about possibly trading in our CT6 for the XT6 and he quickly sent me numbers the same day. He was able to get me a great deal. I couldn't be happier. I did everything online, Michael knows we have a 4 year old, and he had everything ready for when we arrived. We were literally there for less than 20 minutes. Dealing with Al the Finance Manager was also a pleasure. I highly recommend Open Road Cadillac and Michael Napuli. More

If I could give them 0 stars I certainly would. Stay far away from this place if youre looking for a smooth transaction when purchasing a new vehicle. They submitted the wrong dates to the DMV for Stay far away from this place if youre looking for a smooth transaction when purchasing a new vehicle. They submitted the wrong dates to the DMV for my registration and I received a notice of my plates being suspended. Multiple phone calls made to the dealership with little to no response on how to fix the issue, I received multiple phone calls, letters in the mail from my previous bank lenders regarding Open Road Cadillac not submitting the payment for the payoff amount. A complete nightmare dealing with this dealership. More

STAY AWAY! !!! WORST EXPERIENCE BUYING A CAR IN OVER 20 YEARS. I NEVER HAD TO LEAVE A NEGATIVE REVIEW BUT FOR THIS ONE I HAVE TO. Don’t even know where to start. !!! WORST EXPERIENCE BUYING A CAR IN OVER 20 YEARS. I NEVER HAD TO LEAVE A NEGATIVE REVIEW BUT FOR THIS ONE I HAVE TO. Don’t even know where to start. I came across a Corvette that they just traded in. I explained that I was over 2 hours away each way. I was approved at a rate for 48 months with 9K down. I had to have someone drop me off at the dealership the next day. Once my ride left and I was brought into the finance office I was told the rate went up 2 points, $15 monthly and now 49 months instead of 48 months. I should have known that was just the beginning. Before I left I asked Junior the salesperson what they did to the car since trade in. His response was absolutely nothing. After spending all day at the dealership I finally left with my car. Well 2 days after owning the car the battery was completely dead and I couldn’t even charge it. I called Junior and he said his manager said for me to drive the car back to them 2 hours. I said that makes no sense. So I once again just dealt with the situation and bought a brand new battery. Well guess what 2 days later new battery died. I once again called junior and he said this was wrong on his managers side and that he would talk to another manager and call me back. That was another lie. He never called me. That’s when I knew there was a bigger problem. I took it to Car Toyz where they specialize in everything. Come to find out it had electrical problems. Cost me $800 to fix. Once again I text Junior and explained what I was going through and text him the receipt. He tells me let me talk to my manager again and I’ll get back to you. Well that was over 5 days ago. I have text him for 3 straight days and he has ignored me. Everything about this experience has been a LIE!!!! THATS WHAT THEY CALL CUSTOMER SERVICE??? I’m sure they will finally reply back to this review like they like to reply to all negative reviews left here saying to call them lol. FOR WHAT??? IVE BEEN TRYING TO TALK TO THEM FOR A MONTH NOW. More

World Class Delivery I took delivery of my Lyriq today. The experience of working with Open Road Cadillac was world class. Better than my experiences with BMW and Mercedes. I've interacted with man today. The experience of working with Open Road Cadillac was world class. Better than my experiences with BMW and Mercedes. I've interacted with many people since ordering the car once the order bank opened last May, Michael, Christian, Chris, Alex, Greg, and Junior. All were extremely professional, and made me feel valued. They really exceeded my expectations. This was truly a luxury car experience, taking service to the next level. The team was so accommodating. We communicated via phone, email and even text. Christian called me after hours on his way home. I mentioned to Christian that I didn't hear back from the charger installation team, he made a call to a GM counterpart and I immediately received a call with the information I was as waiting for. Junior expedited the delivery process for me, everything was ready when I went to pick up the car. Michael and Junior are truly subject matter experts on the Lyriq. Michael kept us in the loop as he learned more details about the car. The Lyriq is awesome! I HIGHLY recommend the Open Road team! More

Liars I wonder how it is that car salesmen have gotten the reputation that they have? It's because they all seem to live up to the same standard. They have none. And sadly this dealership is no different. the reputation that they have? It's because they all seem to live up to the same standard. They have none. And sadly this dealership is no different. What could have been an easy sale turned into lies. I would avoid this dealership at all costs. This goes from the salesman right up to the top. Liars. More

Good people to deal with thank you for y’all help for helping me with the purchase of my suv helping me with the purchase of my suv More

Purchased a CT5 a few months ago. Prior to visiting Open Road Cadillac I had been to several dealers in my area and got a shocking realization that buying a car in today's post covid Prior to visiting Open Road Cadillac I had been to several dealers in my area and got a shocking realization that buying a car in today's post covid market is very different than I remembered. Many dealers rest on "inventory shortages" to act like you are doing them a favor shopping and wont even negotiate trying to get you into a car. My experience at Open Road was amazing and what you would want when making a big purchase, they really went above and beyond to make sure I was completely happy. Not being an easy person to please, I must give credit where it's due - THANK YOU - the Manger Alex Montero, Melvin in sales and Chris in service were absolutely excellent. More

We bought a Cadillac Escalade 2021 22k and we thought everything was great until the recall happened. Now for a few days my girl was complaining that her Escalade was jerking I thought she was just being everything was great until the recall happened. Now for a few days my girl was complaining that her Escalade was jerking I thought she was just being a girl but when I drove it in all gears from 2 wheel drive to 4 wheel drive every time we would turn into a tight spot we heard a rubbing and jerking. Now after we sent the truck in they said this was normal. And I asked them to repeat it and he said it’s normal for a brand new Escalade to jerk and the tires rub. Now after he tried to just tell my girl this is okay. I called and asked him to repeat again this guy Chris the one from service. Became irate because I was not buying his b.s no a brand new car in 4 wheel drive does this. I said I will not accept the vehicle like that it is not safe to drive. He said I will drive on your drive way and leave the car and you can’t do anything about it! At this point I’m a military man wishing he would. Just such ghetto service And the kicker they said they where going to drop it off today after we gave them permission. And guess what they still haven’t showed up! It’s really a-shame. As a retired army vet we deserved better. It’s 10:25 and she does not have a car to go to work tomorrow. Bravo open road Cadillac bravo! More