Open Road Cadillac

We bought a Cadillac Escalade 2021 22k and we thought everything was great until the recall happened. Now for a few days my girl was complaining that her Escalade was jerking I thought she was just being everything was great until the recall happened. Now for a few days my girl was complaining that her Escalade was jerking I thought she was just being a girl but when I drove it in all gears from 2 wheel drive to 4 wheel drive every time we would turn into a tight spot we heard a rubbing and jerking. Now after we sent the truck in they said this was normal. And I asked them to repeat it and he said it’s normal for a brand new Escalade to jerk and the tires rub. Now after he tried to just tell my girl this is okay. I called and asked him to repeat again this guy Chris the one from service. Became irate because I was not buying his b.s no a brand new car in 4 wheel drive does this. I said I will not accept the vehicle like that it is not safe to drive. He said I will drive on your drive way and leave the car and you can’t do anything about it! At this point I’m a military man wishing he would. Just such ghetto service And the kicker they said they where going to drop it off today after we gave them permission. And guess what they still haven’t showed up! It’s really a-shame. As a retired army vet we deserved better. It’s 10:25 and she does not have a car to go to work tomorrow. Bravo open road Cadillac bravo! More

I purchased my first of many Cadillacs at Open Road Cadillac!! Alexander Fiducia, the General Sales Manager and Michael Napuli, my Cadillac Brand Specialist, assisted me in the whole process and made Cadillac!! Alexander Fiducia, the General Sales Manager and Michael Napuli, my Cadillac Brand Specialist, assisted me in the whole process and made everything seamless from start to finish!!! I highly recommend this dealership and these 2 exceptional people for your service and purchasing needs!!!!!! More

I purchased my 22 Escalade Sport Platinum from this dealership- hands down the best experience I've ever had. The process was smooth and easy, not too much back and forth. I was in and out within 2.5 h dealership- hands down the best experience I've ever had. The process was smooth and easy, not too much back and forth. I was in and out within 2.5 hours with a brand new vehicle! My sales person Jaron Marchan and the Sales Manager Alexander Fiducia were above and beyond on service, they answered all of my questions with no issues. Definitely recommending. More

I bought a 22 Escalade from this dealership and have had nothing but problems. Alex the sales manager acts like he wants to help but just gives you lip service. They added fees in my credit card I did not a nothing but problems. Alex the sales manager acts like he wants to help but just gives you lip service. They added fees in my credit card I did not agree to. I asked the to fix it he offered an oil change. Why would I drive 130 miles for an oil change and put that much wear and tare on my vehicle. I denied the offer and just asked for my money they refused. They did not detail my vehicle at delivery the staff complained it was to late they gave me a we owe. Geeze that is again 130 miles away doesn’t make much sense in a vehicle that gets 15mpg. I had to put my own gas in the Escalade was on fumes. The gas station attendant told me that my vehicle had a known fuel door issue and it took him 1/2 to open it. I cal Alex he pawns me off to rude service manager that wants to fight with me on ver the door. This is not the customer service I expect when i sone $92k on a vehicle. I can’t get my vehicle in to have my door fixed anywhere so it has to sit in my driveway because Open Road Cadillac would rather deny facts than just do the right thing and help out a customer who put there trust in them. Alex is a fake and a fraud. Buyers Beware service after the sale is treacherous. More

The selection of cars at this dealership really impressed me. Showed up not knowing what I wanted and left with a brand new XT5! me. Showed up not knowing what I wanted and left with a brand new XT5! More

Hassan was very helpful and fair during the car buying process, and I got a great deal on my CT4. process, and I got a great deal on my CT4. More

Mike was incredibly helpful in my experience at this dealership, and the entire team was friendly and helpful. dealership, and the entire team was friendly and helpful. More

Went to look at a 2016 Honda Oddysey, Ashley was amazing over the phone and Alex was very nice when I came in to look at it. Didn't end up buying, but this store is at the top of my list for my next car pur over the phone and Alex was very nice when I came in to look at it. Didn't end up buying, but this store is at the top of my list for my next car purchase. More

Jaron and Alex were very friendly and caring to me during my visit. They made the process very easy and enjoyable for me and my wife. my visit. They made the process very easy and enjoyable for me and my wife. More

Jaron helped me choose between different Cadillac models and I was able to leave with an XT6 that my whole family loves. I commend Jaron for being extremely patient because I can be very indecisive but he w and I was able to leave with an XT6 that my whole family loves. I commend Jaron for being extremely patient because I can be very indecisive but he was awesome! Will definitely refer my friends to this dealership. More