Open Road BMW

Suzana was a pleasure to work with. She was friendly, and really listened to what I wanted and was looking for. She wasn't pushy like most other car dealers. She also worked hard with her sales manager Charl really listened to what I wanted and was looking for. She wasn't pushy like most other car dealers. She also worked hard with her sales manager Charlie, to get me to a price that I considered fair and affordable. I would highly recommend her to friends and family. More

This has by far been my best buying experience, this is my 7th vehicle I have owned. Alan Stein was the nicest, kindest, honest, and most helpful salesman I have ever worked with. From the minute I walke my 7th vehicle I have owned. Alan Stein was the nicest, kindest, honest, and most helpful salesman I have ever worked with. From the minute I walked through the door him and Alex were there to help me walk out of the door with a car. Alan spent extra time showing me every feature of the vehicle (2007 BMW 328i)and made sure all of my questions were answered. Did I mention they gave me a fabulous deal on a CPO vehicle in excellent condition. I highly recommend everyone who want a BMW to visit Open Road and ask for Alan Stein. I guarantee he will make your buying experience as pleasant as mine. More

It is a very friendly place, very professional. I was allowed to look around without anyone "hovering" yet knew there was someone there to take care of me with any questions I might have. Even though we allowed to look around without anyone "hovering" yet knew there was someone there to take care of me with any questions I might have. Even though we were about to have a major snowstorm, and all the cars had been brought in, and my car was way in the back, I was told it would be no problem to have them all moved out so I could test drive my car! No one said "can you come back?" How nice! Deepak was very kind. And Alison got me a better deal at the bank than we had expected. Kristen was very professional and explained everything to me clearly. I had a great experience at Open Road used cars! More

I brought my vehicle in for service for a issue I have had for several months. I have taken it to other dealers and neighborhood mechanics and the issue has yet to be resolved. I was greeted by Frank Ghus had for several months. I have taken it to other dealers and neighborhood mechanics and the issue has yet to be resolved. I was greeted by Frank Ghusson in service and explained my issue and he was excellent. Not only did he pay attention but he had one of the mechanics go for a road test with me to Identify the noise. I was introduced to Stelios and he came out for a road test, he was very patient and we finally reproduced the noise. He explained that they would do what they can to pin point and repair it. I was given a loaner car and received a call the next day that the car was ready. I am very please to say I have not heard the noise since. Thank you Frank and Stelios I can now drive in peace. More

Just found this site , I know most people use this to post negative feelings about there service experiences.Last year I recieved my new leased 135i from Steve Hourican ,thanks steve!! i had a small prob post negative feelings about there service experiences.Last year I recieved my new leased 135i from Steve Hourican ,thanks steve!! i had a small problem with the radio,it would stop working for no reason..I called for an appointment , was able to get in right away with a loaner ..needed one becuase they said the programming takes several hours.. When I picked up the car,the car was cleaned and the personell were very friendly ! Radio and of the car have been perfect since!Highly recommend open road of edison to there sales and service! More

WHEN I BRING MY CAR IN FOR SERVICE I AM ALWAYS GREETED WHEN I BRING MY CAR IN FOR SERVICE I AM ALWAYS GREETED WITH TONY MARTINS SMILE AND NEVER WAITED VERY LONG TO HAVE MY CAR REPAIRED OR SERVICED BY WHEN I BRING MY CAR IN FOR SERVICE I AM ALWAYS GREETED WITH TONY MARTINS SMILE AND NEVER WAITED VERY LONG TO HAVE MY CAR REPAIRED OR SERVICED BY RAY ADAMS ALWAYS VERY POLITE AND NEVERS GETS TIRED OF ANSWERING ALL MY QUESTIONS.TONY MARTINS IS ALWAYS READY TO LISTEN TO MY CONCERNS AND LETS ME KNOW WHAT ELSE I MIGHT NEED DONE IN THE FUTURE More

I would like to say that this is the best dealership I I would like to say that this is the best dealership I have ever had the pleasure of dealing with. I stopped into Open Road BMW in an emergency, I would like to say that this is the best dealership I have ever had the pleasure of dealing with. I stopped into Open Road BMW in an emergency, where I was greeted by the most respectful young men who were attending to customers in the service drive. It was at this point that my great experience started. After greeting me and my wife, they proceeded to check my vehicle in and showed me to their cafe where we had bagels, muffins, pastries and coffee. A couple of minutes later, we were introduced to the Service Advisor who was going to take care of our car. From the moment I met Frank Ghusson, I felt like I was in great hands. Mr. Ghusson was a true professional. He was kind, caring and very knowledgeable. After, Mr. Ghusson reviewed my concerns and finished all the required paperwork, He put me in a loaner vehicle untill the repairs on my vehicle were completed. The next day when my car was fixed, he called me and explained to me all the repairs that were performed on my vehicle. When I arrived at Open Road BMW, I was very pleased to find that not only did they fix my car, but they also cleaned it inside and out. I love this dealership. I will never drive anything but a BMW and it has to be from OPEN ROAD BMW. Thank you guys, and thank you Frank. YOU ARE THE GREATEST!!!!!! More

I was at the dealership after making an appointment with the sales guy and after reaching there and talking to him, he kept me waiting saying that the car is being brought out for test drive and then he com the sales guy and after reaching there and talking to him, he kept me waiting saying that the car is being brought out for test drive and then he comes back and says, he cant find the car and then again later he comes back and says the car has been driven to one of there other locations just a few minutes ago and that I will have to come back again. Guys just stay away from this dealer its just not worht going there awasting your time, I am already an unfortunate customer of this dealer as I had brought a vehicle from them couple of years ago and still does not matter, so dont expect anything usual or great from them anytime. More

I was at the dealership for a flat tire and of did not have an appointment, first of all every one at the dealership behaves as though they are doing you a favour by attending your service needs on your c have an appointment, first of all every one at the dealership behaves as though they are doing you a favour by attending your service needs on your car, they could not arrange a loaner as I failed to predict the timing of my FLAT TIRE and could not make an appoint for it in advance and I ended up waiting somewhere around 4 hours just to get a FLAT tire fixed and some regular service done, on talking to the service associate (which was only after I kept looking for him and kept walking to his desk after every hour or so as no one from the dealer was bothered as to why me and my wife have been waiting in the lobby for so long) I cam to know they needed an approval from me to change my tire WHAT!, that the whole reason why I was there. I could go on and on, just to end it, its not a free or worry free maintenance, its more an hassle than a convinence, i think its better to buy a non luxury car for half the price and be free to get your maintenance and tire changes any where you like without paying upfront and add to your car cost and then end up going through a lot more by waiting and paying premium. We all pay more to be more worry free and to be treated better, not sure if any of these are happening. P.S. I was given an additional discount for the delay in service to make me feel better. More

The approach was so pushy and aggressive, I felt as if I had entered a highway Hyundai dealership. My request to "sleep on" the informaion presented before reaching my decision was met with more aggression had entered a highway Hyundai dealership. My request to "sleep on" the informaion presented before reaching my decision was met with more aggression and finally dismissal as if I was being scolded. I will go to Hunterdon BMW on the recommendation of a friend and BMW owner. More