Open Road BMW

I traveled from South Jersey to Open Road BMW because they had what I was looking for in their inventory. My experience in dealing with the staff at Open Road was pleasing and they were true to their wor they had what I was looking for in their inventory. My experience in dealing with the staff at Open Road was pleasing and they were true to their word. The listings were precise and accurate for both vehicles I looked at and test drove. I ended up purchasing a car that same day and I couldn't be happier. It's a beautiful car. More

Charlie Willis was very polite, professional, and well-versed in the BMW car line. When I am ready to trade in my old BMW, he will be the salesman to help me out. I am thinking of ordering a new BMW well-versed in the BMW car line. When I am ready to trade in my old BMW, he will be the salesman to help me out. I am thinking of ordering a new BMW 3-series.The sales manager, Charlie Dellow was also very knowledgeable, professional and courteous, and he is quite an asset to the Open Road BMW dealer. The showroom also looks great! The pastries in their new cafe were wonderful. This dealership has really made me feel welcome, and it felt like they were happy to have me visit. More

Suzana was a pleasure to work with. She was friendly, and really listened to what I wanted and was looking for. She wasn't pushy like most other car dealers. She also worked hard with her sales manager Charl really listened to what I wanted and was looking for. She wasn't pushy like most other car dealers. She also worked hard with her sales manager Charlie, to get me to a price that I considered fair and affordable. I would highly recommend her to friends and family. More

This has by far been my best buying experience, this is my 7th vehicle I have owned. Alan Stein was the nicest, kindest, honest, and most helpful salesman I have ever worked with. From the minute I walke my 7th vehicle I have owned. Alan Stein was the nicest, kindest, honest, and most helpful salesman I have ever worked with. From the minute I walked through the door him and Alex were there to help me walk out of the door with a car. Alan spent extra time showing me every feature of the vehicle (2007 BMW 328i)and made sure all of my questions were answered. Did I mention they gave me a fabulous deal on a CPO vehicle in excellent condition. I highly recommend everyone who want a BMW to visit Open Road and ask for Alan Stein. I guarantee he will make your buying experience as pleasant as mine. More

It is a very friendly place, very professional. I was allowed to look around without anyone "hovering" yet knew there was someone there to take care of me with any questions I might have. Even though we allowed to look around without anyone "hovering" yet knew there was someone there to take care of me with any questions I might have. Even though we were about to have a major snowstorm, and all the cars had been brought in, and my car was way in the back, I was told it would be no problem to have them all moved out so I could test drive my car! No one said "can you come back?" How nice! Deepak was very kind. And Alison got me a better deal at the bank than we had expected. Kristen was very professional and explained everything to me clearly. I had a great experience at Open Road used cars! More

I brought my vehicle in for service for a issue I have had for several months. I have taken it to other dealers and neighborhood mechanics and the issue has yet to be resolved. I was greeted by Frank Ghus had for several months. I have taken it to other dealers and neighborhood mechanics and the issue has yet to be resolved. I was greeted by Frank Ghusson in service and explained my issue and he was excellent. Not only did he pay attention but he had one of the mechanics go for a road test with me to Identify the noise. I was introduced to Stelios and he came out for a road test, he was very patient and we finally reproduced the noise. He explained that they would do what they can to pin point and repair it. I was given a loaner car and received a call the next day that the car was ready. I am very please to say I have not heard the noise since. Thank you Frank and Stelios I can now drive in peace. More

Just found this site , I know most people use this to post negative feelings about there service experiences.Last year I recieved my new leased 135i from Steve Hourican ,thanks steve!! i had a small prob post negative feelings about there service experiences.Last year I recieved my new leased 135i from Steve Hourican ,thanks steve!! i had a small problem with the radio,it would stop working for no reason..I called for an appointment , was able to get in right away with a loaner ..needed one becuase they said the programming takes several hours.. When I picked up the car,the car was cleaned and the personell were very friendly ! Radio and of the car have been perfect since!Highly recommend open road of edison to there sales and service! More

WHEN I BRING MY CAR IN FOR SERVICE I AM ALWAYS GREETED WHEN I BRING MY CAR IN FOR SERVICE I AM ALWAYS GREETED WITH TONY MARTINS SMILE AND NEVER WAITED VERY LONG TO HAVE MY CAR REPAIRED OR SERVICED BY WHEN I BRING MY CAR IN FOR SERVICE I AM ALWAYS GREETED WITH TONY MARTINS SMILE AND NEVER WAITED VERY LONG TO HAVE MY CAR REPAIRED OR SERVICED BY RAY ADAMS ALWAYS VERY POLITE AND NEVERS GETS TIRED OF ANSWERING ALL MY QUESTIONS.TONY MARTINS IS ALWAYS READY TO LISTEN TO MY CONCERNS AND LETS ME KNOW WHAT ELSE I MIGHT NEED DONE IN THE FUTURE More

I would like to say that this is the best dealership I I would like to say that this is the best dealership I have ever had the pleasure of dealing with. I stopped into Open Road BMW in an emergency, I would like to say that this is the best dealership I have ever had the pleasure of dealing with. I stopped into Open Road BMW in an emergency, where I was greeted by the most respectful young men who were attending to customers in the service drive. It was at this point that my great experience started. After greeting me and my wife, they proceeded to check my vehicle in and showed me to their cafe where we had bagels, muffins, pastries and coffee. A couple of minutes later, we were introduced to the Service Advisor who was going to take care of our car. From the moment I met Frank Ghusson, I felt like I was in great hands. Mr. Ghusson was a true professional. He was kind, caring and very knowledgeable. After, Mr. Ghusson reviewed my concerns and finished all the required paperwork, He put me in a loaner vehicle untill the repairs on my vehicle were completed. The next day when my car was fixed, he called me and explained to me all the repairs that were performed on my vehicle. When I arrived at Open Road BMW, I was very pleased to find that not only did they fix my car, but they also cleaned it inside and out. I love this dealership. I will never drive anything but a BMW and it has to be from OPEN ROAD BMW. Thank you guys, and thank you Frank. YOU ARE THE GREATEST!!!!!! More

I was at the dealership after making an appointment with the sales guy and after reaching there and talking to him, he kept me waiting saying that the car is being brought out for test drive and then he com the sales guy and after reaching there and talking to him, he kept me waiting saying that the car is being brought out for test drive and then he comes back and says, he cant find the car and then again later he comes back and says the car has been driven to one of there other locations just a few minutes ago and that I will have to come back again. Guys just stay away from this dealer its just not worht going there awasting your time, I am already an unfortunate customer of this dealer as I had brought a vehicle from them couple of years ago and still does not matter, so dont expect anything usual or great from them anytime. More