Open Road BMW

I purchased a preowned 545. The day I purchased the car I heard a very, very slight noise which appeared to be coming from the engine and questioned the salesman. He claimed the car was certified and in p I heard a very, very slight noise which appeared to be coming from the engine and questioned the salesman. He claimed the car was certified and in perfect condition and he insisted that he would "never lie to me during the muslim holiday Ramadan". I did verify the service history on the car andI trusted him and the manager, Alex, and proceeded to purchase the car and drive it back to Maryland. A day later, I called them and complained about the engine noise again, and they told me to take the car to any BMW facility to have it checked out. I have owned the car for 14 months, and the car has spent 5-6 of those months at the BMW Service Center in Annapolis, MD. It has had 2 new engines, a new transmission, catalitic converter, exhaust manifold, flywheel, vacuum pump, etc. etc. After all of this, the car remains unrepaired. I wrote a letter and called the dealership and they will do NOTHING to help me. I have made EVERY possible attempt to give them the opportunity to help me out. No one will fix the car. People, this dealership certified a car that was a lemon with an obvious problem. BEWARE OF THIS DEALERSHIP. It appears they do not care about what their reputation. As far as that $3K you pay for the CPO Warranty, don't waste your money. I truly believe the public should be made aware of their practices. In closing I want to say that until now, I absolutely LOVED BMW. I have owned 2 others with no problem. I am so disappointed that BMW does not care about their loyal customers. They have left me no choice but to tell everyone about their lack of integrity in the way they deal with their customers. I guess I will no longer be loyal to the ULTIMATE DRIVING MACHINE. More

My experience with Open Road BMW of Edison and Nitin Kalamdani (Sales) and Dean Palumbo (General Sales Manager) on Sat, Jan 23rd was excellent. I leased my first car with Open Road two years prior Kalamdani (Sales) and Dean Palumbo (General Sales Manager) on Sat, Jan 23rd was excellent. I leased my first car with Open Road two years prior and it was also quite a pleasant experience. On January 23rd, I went back to Open Road, after visiting Volvo, BMW of Princeton and several other dealerships. At BMW Princeton, I was ignored, my time was wasted, and I was not taken seriously. At Volvo, there was no follow up, and again - I felt my time was wasted. I loved my time with Open Road because first, my sales rep Nitin followed up with me via phone several times which I appreciated to confirm our appt. Then he was excellent in listening to exactly what I wanted. He didn't push features, cars, colors or anything else that wouldn’t contribute to exactly what I needed. I had no interest in spending any time at BMW that I didn't need to spend. Nitin was busy, but took care of selling me my car as quickly as possible (which was my objective) and also understood that once I purchased my car I wanted to get out of there ASAP! :) Dean Palumbo, who is the General Sales Manager at Open Road was excellent, friendly, and made my whole experience pretty amazing. I noticed prior to meeting Dean, he extended the same courtesy, professionalism, and patience with a client that was there earlier. Dean went above and beyond to make sure that I was happy not only with his sales team, with the car, but also to the last minute during the finance piece. He has continued to follow up with me, and this type of service is priceless. BMW spends millions of dollars in advertizing their cars, and the excellence they represent, and it’s a shame when customers have poor or mediocre experiences at dealerships. Luckily, I felt I worked with two excellent managers, and not only did they represent BWM well, but took their time and effort to make sure that I was happy and satisfied. I am looking forward to going back to BWM when I need another car, and would be more than happy to recommend both Dean and Nitin to anyone interested in an exceptional car buying experience. More

This is the 2nd car I have owned that I bought at Open Road BMW. This dealership is a class operation from sales to service. I have always been treated with the utmost respect and all the sales and servie Road BMW. This dealership is a class operation from sales to service. I have always been treated with the utmost respect and all the sales and servie people I have dealt with since July of 2006 are highly trained and knowledgeable. My 2 BMWs have always been kept in the best condition. I would recommend this dealership to anyone and everyone. I enjoy my BMW every time I look at it and every time I start the motor and drive it. It truly is the ultimate driving machine. More

I have owned 4 Mercedes and this is my 3rd BMW. By far the best purchasing experience i have had. Was leaving for a trip and wanted to tae delivery of the car the same day. everyone bent over backwards to the best purchasing experience i have had. Was leaving for a trip and wanted to tae delivery of the car the same day. everyone bent over backwards to make it happen. Definately go see them if you are considering a BMW!!! More

We had a great experience today at open road bmw, edison nj. Enis Totaj was courteous,friendly and a pleasure to do business with. He listened to what we were saying and tried to accomodaate our needs. H nj. Enis Totaj was courteous,friendly and a pleasure to do business with. He listened to what we were saying and tried to accomodaate our needs. He made the process of buying a vehicle painless. He met all of our expectation. All the staff we encountered today were a pleasure to be around. The men who detailed the car did a beautiful job. It looked fantastic. A big thank you to everyone at open road bmw, edison. More

The salesperson took extended time to help us find just the right car with the options we were looking for. He went out of his way to get us the greatest possible deal we were looking for. He was very plea the right car with the options we were looking for. He went out of his way to get us the greatest possible deal we were looking for. He was very pleasant and professional in his work. We would highly recommend Nitin to all our friends who will be purchasing future bmw cars to him. More

NItin was one of the greatest salesmen we ever dealt with. HE was patient and very professional for the whole two hours we were at the dealership. He was able to get us the price we were looking to spen with. HE was patient and very professional for the whole two hours we were at the dealership. He was able to get us the price we were looking to spent and because of that we made the offer right there and then. I would recommend him to all our friends who will be purchasing any future bmw's. John and Irene Saia More

Hazi is the best! I walked into dealership around 4PM and drove off in a 2010 328XI around 7:30PM. Hazi thanks for prioritizing my request and helping me find the right BMW for my wife. Hazi was also very he drove off in a 2010 328XI around 7:30PM. Hazi thanks for prioritizing my request and helping me find the right BMW for my wife. Hazi was also very helpful and understanding regarding my 3-year-old. -Julio More

The first day we dealt with Jamal and he was friendly. He helped us pick out the car that we wanted and also showed us different types of options we can go with when you lease a car. Showed us different mont helped us pick out the car that we wanted and also showed us different types of options we can go with when you lease a car. Showed us different monthly prices when you add different amount of down payment. He had good knowledge about the car he was selling. He explained everything to us about leasing a BMW. The second time we dealt with John Byrnes and he said our car will be here in a few days because they didn't have the car we wanted in the showroom. Showed us another one we could go with but we were stuck on our choice. We think it is pretty quick that they will have the car in 4 days and our overall experience with them was great. More

The whole process is excellent. First class in every way. There should be no other place to buy a BMW. My car was ready on time. This is my second one and the service departmaent is also excellent. way. There should be no other place to buy a BMW. My car was ready on time. This is my second one and the service departmaent is also excellent. Tony in service is the best. They really put the customer first.... More