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Open Road BMW

Edison, NJ

4.1
795 Reviews

731 US Highway 1 South

Edison, NJ

08817

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795 Reviews of Open Road BMW

August 13, 2009

If you leave your car here to get serviced and you take out a loaner I can almost guarantee you that the service advisor will call you back later saying they discovered something through their "complimenta More

by ethan526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony
July 21, 2009

When I came in to the dealership, the receptionist did not even bother asking me if I needed help. I had to ask her to get someone for me and she didn't look very enthusiastic about her job. She got me More

by krsna157
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry Shakur-Stokes
July 06, 2009

We had issues with this place from the start. First my fiance called about a car he saw online. We live in Boston, so he had a lot of questions he wanted to ask before we drove all the way to NJ. The fi More

by janiefk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ahmed, Alison
May 28, 2009

I had the most wonderful experience at Open Road BMW. I worked with Ahmed, who sold me the car at a very fair price and with no haggling. I love the car, and the experience couldn't have gone smoother. I w More

by Dawnmarise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed, Ahmed Farag
May 03, 2009

I do not trust the "recommended" work they have to do. Furthermore, I don't trust that the work was done properly or at all. I have been a customer there for almost a decade. Bottom line, I signed an invo More

by nguyeba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony
March 01, 2009

I've been going to this dealership for a decade and the quality of service has taken a sharp nose-dive. So many "issues" seem to arise with my car whenever I take it in for servicing, that it's amazing I More

by LadyAragon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Too Many to Count
November 01, 2008

Should have learned my lesson with Open Road the last few times I tried to buy a car: Honda, Toyota, Mazda and now BMW. First I am told that finding a manaual transmission is difficult (though the forums More

by amohimen
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
October 22, 2008

Visited Open Road Ceritifed Pre-owned after confirming with Ahmad that the car we found online as there (he confimred). When we showed up, he had to drive us fifteem minutes to a detailing center where w More

by Frank D
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ahmad
April 11, 2008

Hello, Every several years I am on the market for a Hello, Every several years I am on the market for a new car and the first place that I go to is BMW to look for a new car because I enjoy BMW drivi More

by lennyk1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob
April 04, 2008

I have nothing but praise for Open Road. The sale was perfect and the service is equally acceptable. The loaner is always ready upon arrival for service. The car is always ready when promised. They are v More

by teb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles and service manager, Charles Willis
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