Open Road BMW

I recently purchased a used vehicle from Andrew Nagy at Open Road BMW through an ebay listing. He was extremely pleasant and very helpful. I felt like a valued customer througout the entire process, from Open Road BMW through an ebay listing. He was extremely pleasant and very helpful. I felt like a valued customer througout the entire process, from first offer to picking up the vehicle, including the extra processing of bringing the vehicle across the Canadian border. The staff truly went above and beyond in the delivery of customer service. Well done! More

I went to Open Road BMW Edison with a unique problem - it definitely was not a problem with my car! Due to my own carelessness, I had dropped my diamond rings in a small crevice between the back seat and the definitely was not a problem with my car! Due to my own carelessness, I had dropped my diamond rings in a small crevice between the back seat and the center arm rest. I wasnt sure if my rings had slipped through some crack and if I'd lost them. I drove into Open Road BMW without an appointment at the service center closing time when most service personnel had already left for the day. I expected to be turned away and asked to come back the following day and I couldnt bear the thought of going to bed thinking I had lost my wedding rings! Instead I was greeted with a smile by Richie, the Manager and he immediately called two of his expert technicians- Ray and George who were actually walking out for the day. They worked patiently and tirelessly to dismantle almost the entire rear of the car to find the rings as it had slipped into a place even they didnt expect. It took them over an hour and but they didnt give up and it was amazing to see their knowledge of the car parts and the dexterity with which they worked. Inspite of working after their normal working hours, they didn't charge me a penny for their efforts and expected nothing in return for finding my prized rings. The icing on the cake was that after all the effort, George even personally washed and polished my car without me asking for it! Knowing when to step in to address a customer's needs and giving them expert service with a smile on their face is something no one can beat this team on! I have had pleasant experiences with Open road during purchase and regular servicing of my car and now they have made me an ecsatic customer and I will definitely recommend them to all. More

salesman was helpful. bought a CPO and the 'dealer prep' was lousy - Nav DVD was three years older than the car, only one key provided (comfort access) which had a low battery at that, middle seat buckle in was lousy - Nav DVD was three years older than the car, only one key provided (comfort access) which had a low battery at that, middle seat buckle in the backseat is missing and the pockets in the doors are dirty. as if that weren't enough the drivers side wiper blade is shot. why should I pay for prep if no one is going to spend time to actually prep the car? friendly and courteous, absolutely. sales process was quick and efficient but this is a lousy way to begin an ownership experience for what was a $75K car. More

Our experience was good and that is why we are a repeat customer of Open Road BMW. Igal was knowledgable and always returned phone call and e-mails. We were a bit dissappointed that we were under the impr customer of Open Road BMW. Igal was knowledgable and always returned phone call and e-mails. We were a bit dissappointed that we were under the impress our loan was through BMW, so we would get customer loyalty. We didn't find out until picking up the vehicle that our loan was put through a bank. More

My wife and I went to check out the X3s. Robb met us on the lot and was helpful. No the high pressure tactics as I had expected. Robb took his time to explain the options on the cars and the different ca the lot and was helpful. No the high pressure tactics as I had expected. Robb took his time to explain the options on the cars and the different cars he had available - more importantly he allowed us to take our time in making decisions. When asked questions he knew the answers - I had spent quite a bit of time researching cars online and his answers were straight forward and correct. Robb actively engaged both myself and my wife (I did not get the sense of any male chauvinistic tendencies that I had seem exhibited at other places). In summary, Robb had the knowledge about the cars and was a pleasure to work with. I would not hesitate recommending him as the person to whom to deal with to make your car buying experience enjoyable. More

Justin is the only reason that I'm having my dream car.He help me to get the car and the loan continuously since 9.am to 11.30 pm.The patience and the calmness he has is unbelievable.Always with a big smile help me to get the car and the loan continuously since 9.am to 11.30 pm.The patience and the calmness he has is unbelievable.Always with a big smile and the costumer service is excellent. Thank you, Lasitha Gunasinghe. More

Mr. King responded to my inquiry about the price of a new car and about the trade-in quote of my old car in a timely and professional manner, without the common sales gimmicks. Subsequent to getting quotes car and about the trade-in quote of my old car in a timely and professional manner, without the common sales gimmicks. Subsequent to getting quotes from Mr. King, I have received similarly favorable quotes from a dealer much closer to home, but decided to go back to Edison, NJ to buy my car from Mr. King. The transaction was very easy, professional and quick. Mr. King and Mr. Goldberg provided excellent service. I would recommend them to my friends. More

When I arrived at the dealership he greeted me immediately.He showed me the unit I was interested in and we went for a test ride.He felt he could get me a deal on a 2011 they had in stock. He work immediately.He showed me the unit I was interested in and we went for a test ride.He felt he could get me a deal on a 2011 they had in stock. He worked up a price. I told him I wanted him to hold the unit overnight because I wanted to run the color by my wife. He agreed based on my deposit. The next day I came in we did the paperwork and the money. we then went out to the car and he went over the instrumentation and the controls. He loaded my Bluetooth and the navigation system with my key destinations. It was all done very professionally, courteously and in a friendly manner. It was done quickly in consideration of my time. He has already followed up with some questions I had. It is the way I like to do business. More

This sales person was great. He gave me options and was very patient with me as I was a first time BMW owner. He was great!! I completed my application on line for the financing and immediately received very patient with me as I was a first time BMW owner. He was great!! I completed my application on line for the financing and immediately received a phone call from the dealership. Scheduled an appointment and went in with all the spec of the vehicle that I had in mine. When Robb and I spoke he gave me options that are better for the money. I was sold. Robb worked with me all thru the process and it felt like I was making a deal with a good friend. Robb was very sincere. I will recommend him to anyone in the near future. Again he was great... More

The Open Road BMW employees are committed to Providing Customer Service/Satisfaction from the moment you step in the showroom. I have worked with various employees of Open Road BMW of Edison over a period Customer Service/Satisfaction from the moment you step in the showroom. I have worked with various employees of Open Road BMW of Edison over a period of 12 years and have always found them to be receptive. The team ensures that the Customer has a great Sales and Service experience. More