Open Road BMW

I had a most great experience. Since now I went to many other dealer shop but I couldnt have good experience with them because Im only 23. When I went in to the other dealer shop they even not greeted me b other dealer shop but I couldnt have good experience with them because Im only 23. When I went in to the other dealer shop they even not greeted me because they thought I dont have any money to purchase their car. But when I went in to OPEN ROAD BMW it was different. As soon as I walked in all the employees were almost perfect. After I met my sales man I decided to purchase a car. I dont had to think about other options because I knew I met best sales man out of whole sales man. I build my car and they ordered a car for me which took 6weeks to wait. But a manager He mailed me and he always let me know the process of my car. Within 6 weeks he and I send mail over 40 mail. Even I send mail him over 10pm he replied mail within 10mins. There were best sales man and manager ever I seen. Now I am driving X6 5.0, If I plan to purchase other new BMW I definetly will go back to OPEN ROAD BMW. Thank you again Kendall and Justin. More

I was a repeat customer. My salesman, Charles Willis, is out for a while with a medical condition. I was directed to Jerry who was filling in for Charles. I told him exactly the vehicle I wanted and he gav out for a while with a medical condition. I was directed to Jerry who was filling in for Charles. I told him exactly the vehicle I wanted and he gave me a price that was $1000 off the sticker price and that was the best he would do. Taking off $1000 for a $62000 car, in this economy, is a joke. He could care less about selling me a car. He did not even take my name, address or phone number. When I went to 2 other BMW dealers with the same specs for a vehicle I was given a price that was $3500 less than Open Road's quote. When I called Jerry and told him the prices I was quoted he told me they were good deals and I should take them, which I did and I am very happy with my new dealer. They are too smug at Open Road and give you the impression that they are the only BMW dealer around and their price is "take it or leave it". If you can afford a BMW you can afford to pay what they ask, WRONG! Try JMK in Springfield. They are very professional and customer friendly. More

This was by far the best car sales experience I ever had!! The staff was so helpful and made the transaction easy. I bought a used Mini Cooper which I love. I felt like I got a very fair price. The serv had!! The staff was so helpful and made the transaction easy. I bought a used Mini Cooper which I love. I felt like I got a very fair price. The service was outstanding. Everyone I dealt with was professional. I would highly recommend Open Road BMW to anyone looking for a new or used car. More

Was looking for a m6, which was impossible to find. The guys at open rd bent over backwards to make sure I got everything I wanted and more. They were very professional and courteous while competitive in guys at open rd bent over backwards to make sure I got everything I wanted and more. They were very professional and courteous while competitive in price. I would highly recommend open rd BMW to anyone looking to purchase a BMW. This is my third vehicle purchased at open rd BMW. The service dept is probably the best I've ever dealt with as well. When I had issues with my 335 they too bent over backwards to fix all the issues even going to corporate to fight for me. I am a firm believer of high quality service, and have never been dissatisfied here. More

My experience with Rich and Tony was wonderful. They were so accomodating to my busy work schedule. They and their staff went over and above. They were understanding and made me feel valable as a custom were so accomodating to my busy work schedule. They and their staff went over and above. They were understanding and made me feel valable as a customer. They showed me how important my business is to them. I will defintely recommebd them to others. I am very happy with the service they have provided to me and I will continue to do business with them. my lease is up in December 2011 and i will be back!!! More

By far the worst car shopping experience. The "Client Advisor", Igal Tadjiev, was less than professional. I went to the Open Road BMW in search of a specific auto. I arrived at the new car show room, and Advisor", Igal Tadjiev, was less than professional. I went to the Open Road BMW in search of a specific auto. I arrived at the new car show room, and was shuttled to the CPO show room. Upon inspection, the vehicle I was interested in was not as described online. No biggie. I was willing to look around. My client advisor stated he had better things to do than have me waste his time, as I continued to look around. How rude! I asked if someone else could shuttle me back to the new car show room, and he said no, that if I didn't return with him, i'd be stranded there. Needless to say, if the initial customer service (pre-purchase) is horrible, I can't imaging what the after sale service is like. More

Just getting someone on the phone for service was a problem, she doesn't like her job and made it very clear to me. I have a brand new 5 series and doesn't want to go in gear... There is no managem problem, she doesn't like her job and made it very clear to me. I have a brand new 5 series and doesn't want to go in gear... There is no management, once they got the car all I would get was a voice mail. Can't wait for my lease to be over! The problem is with the car; I had a problem with the starter, the gas tank, now the car start but doesn't go in gear !!! I think they have to be paying someone to give them good rating, they should get a full bar so we can forget how SUCK BMW. More

Worst service experience ever. Should be renamed to dis-service. Check Engine on X5. First service visit: reset. Check engine back in ~1500 miles, so second service visit: DMTL pump replaced. Droppin dis-service. Check Engine on X5. First service visit: reset. Check engine back in ~1500 miles, so second service visit: DMTL pump replaced. Dropping off the car - almost an hour wait to just drop off the car (then more wait to talk to service folks). Picking up the car (2nd service visit): Car is given back with BACK SEAT COMPLETELY DETACHED! So service advisor called people from the shop to put it back in place. When I got home - yet another surprice - lug nuts on the floor. Clearly the back seat was not the only thing they forgot to put together!!! Went back, another hour, fixed. 2 days later - more problems with fuel system, scheduled to go back in 10 days... (that's the earliest they have available with a loaner, btw). Too bad this site does not let users to post pictures. More

I was never greeted by reception, no one wanted to help or ask me if i needed a sales person or anything, even thou most of them were just standing around chatting. the best thing i found was .. as i was w or ask me if i needed a sales person or anything, even thou most of them were just standing around chatting. the best thing i found was .. as i was walking out of this dealership, the reason why the reception never greeted me was, she was watching a movie on her computer. as my foot steps sound got closer to her, she actually minimized the movie she was watching.. WOW the whole experience took 5 mins, walked in, did a lap around the dealership and walked right out! More

After 5 years - the sales man recognized me, and was attentive to my needs without any pressurizing. A very agreeable purchase was made on a low milage 128i coupe. The paperwork was handled quickly, attentive to my needs without any pressurizing. A very agreeable purchase was made on a low milage 128i coupe. The paperwork was handled quickly, I was given a lower interest finance than the one I had sourced myself and all after purchase promises were fulfilled within a couple of weeks. I happily will return as soon as the new X3 arrives to trade in my old one. Thanks again, More