Open Road BMW

Great customer service, very attentive to details, made the sales process as painless as possible. Justin provided great follow up to all the details that I was looking for, and then informed me as to the the sales process as painless as possible. Justin provided great follow up to all the details that I was looking for, and then informed me as to the progress of my vehicle every step of the way. More

I bought my first BMW 335x drive sedan from Open Road. I have to say I went to a few BMW dealers before coming to this one and I’m proud to have purchased my car from Open Road. The dealership itself was ve have to say I went to a few BMW dealers before coming to this one and I’m proud to have purchased my car from Open Road. The dealership itself was very welcoming, friendly, and professional. The Sales Rep Zachary Rohde sat down with me and built the car I was looking for. Zach was extremely helpful and ran through everything I needed to know about the care. He was very down to earth, friendly, and didn’t push me like the other dealerships I went to before Open Road. Zach went out of his way to answer all my questions. He even came in on his day off to make sure everything was okay with my purchase. Any time I called he was very attentive in answering my questions or replied back to me quickly. The Sales Manager Justin Patel was also very friendly and helpful. He was proactive in describing the benefits of the car I was interested in. He offered the best price possible for my new purchase. Overall I was satisfied with Open Road’s service. Zachary Rhode and Justin Patel didn’t just sell me a vehicle, they sold me the unique experience of a BMW at Open Road. I have already recommended this dealership to a few people. More

I have given this review because I had a great experience with the all of the employees and the service. Everyone was very friendly and were not pushy about me having to make a decision. They explained every with the all of the employees and the service. Everyone was very friendly and were not pushy about me having to make a decision. They explained everything as many times as necessary without being rude. Overall great dealership. More

I purchased a 325i xdrive from Douglas Jeffries and it was truly a wonderful experience! This is my first brand new car and I could not be happier. He was very attentive to my needs and wants in regards was truly a wonderful experience! This is my first brand new car and I could not be happier. He was very attentive to my needs and wants in regards to purchasing a new vehicle. Doug's knowledge of the BMW brand was exceptional. He went above and beyond to make sure that I was completely satisified with my purchase. Because of the wonderful experience that I had at Open Road, I have already recommended Doug to a friend. I know he will take good care of her! More

MY WHOLE EXPERIENCE WITH THIS DEALERSHIP HAS BEEN WOUNDERFUL.I TRAVELED FROM VALATIE NEW YORK 260 MILES AWAY, THAT SHOULD ALSO SAY SOMETHING.I DID EXPERIENCE A COUPLE PROBLEMS AFTER THE SALE BUT WERE WOUNDERFUL.I TRAVELED FROM VALATIE NEW YORK 260 MILES AWAY, THAT SHOULD ALSO SAY SOMETHING.I DID EXPERIENCE A COUPLE PROBLEMS AFTER THE SALE BUT WERE VERY PROMPTLY DEALT WITH IN A VERY PROFESSIONAL MANNER.DEALING WITH RICH WAS NOTHING SHORT OF A PLEASANT EXPERIENCE.IF YOUR LOOKING FOR A DEALERSHIP THAT WILL GO THE EXTRA MILE BEFORE AND AFTER THE SALE I RECCOMMEND OPEN ROAD BMW,NOT MANY DEALERS THAT I KNOW OF WILL GO THE LENGTHS THAT THEY HAVE TO PLEASE THE CUSTOMER.THANK YOU FOR MY NEW USED VEHICLE.BRIAN HOWARD,VALATIE,N.Y. More

Best dealership experience I have ever had. Super easy transaction!! I have never purchased a vehicle with such ease in my life. They were made me feel comfortable, and provided the best possible pricin transaction!! I have never purchased a vehicle with such ease in my life. They were made me feel comfortable, and provided the best possible pricing out of 3 dealerships I shopped. Tony, and Justin are by far the nicest car dealers I have ever encountered!! If you want to purchase your next BMW with a hassle free experience, Open Road Edison is the place!! Loving my E70 X5!! More

I could not be happier with my new car and will recommend my BMW to all who inquire. The product quality is overall excellent, and most likely will be no matter where you choose to buy. It is the customer se my BMW to all who inquire. The product quality is overall excellent, and most likely will be no matter where you choose to buy. It is the customer service at Open Road BMW of Edison that stands out. In the course of my purchase, I encountered a few obstacles and sought the aid of a manager, Victor Sousa. Not only did he resolve each issue for me on the spot, he followed through to make sure everything was executed as promised. He definitely understands how important it is for the buyer to feel confident when making such an important purchase. I will not hesitate to return to Open Road BMW of Edison for all of my future automobile needs. More

I don't work for them !!! --------------------- I'm a I don't work for them !!! --------------------- I'm a customer and if I would work for them I would give them 5 !!! If you see a 5 : It's som I don't work for them !!! --------------------- I'm a customer and if I would work for them I would give them 5 !!! If you see a 5 : It's someone who never called and was put on hold for over 20 min. If you see a 5 : You never drop your car and had to wait 20 min to see an advisor. If you see a 5 : You never drop your car and the loner was not available. If you see a 5, it's the dealer fishing :) Good luck More

I recently purchased a 2011 BMW X3 35i as a winter car and I love it. As soon as I walked in to the dealership, I knew I wasn't going to be pressured into buying a car. I asked about their SUV's and SAV's and I love it. As soon as I walked in to the dealership, I knew I wasn't going to be pressured into buying a car. I asked about their SUV's and SAV's and I was given straight forward answers. Usually I walk in to a dealership and have a salesman jump at me trying to get me into what he or she thinks is the cool car to get. I asked if I could test drive the 2010 X3, and they let me. As I was driving it, I was asking Tony what the redesigned X3 had that was better and he mentioned tons of design changes. He even mentioned that the ride was improved for the 2011 X3 and that the base sound system was going to be upgraded as well. When I got back from the test drive Justin asked me if I liked the SAV and I told him I had enjoyed it. He told me since the factory was now in South Carolina that he could order the car and it would only take about a month for me to get it. Justin went over all the options with me that I wanted and everything went smoothly. Since it was football season, Tony and I started to talk about football. I felt comfortable in the dealership to say the least. The dealership even has free coffee which is pretty cool. I even received a free key-chain with the BMW logo which was pretty neat. Getting something for free from a dealership, now that is rare! I am pleased with the way I was treated, and I am happy with how the X3 is. I would recommend friends and family to purchase a car new and or used from Open Road BMW in Edison. More

I love this dealership. They gave me great trade in values right off the bat. I get the real dealer books like Galves and The NADA Dealers Guide ,so I know. They were very friendly and helpful. I purch values right off the bat. I get the real dealer books like Galves and The NADA Dealers Guide ,so I know. They were very friendly and helpful. I purchased the new 2011 335 xdrive for my wife and the new 535 xdrive for myself. They are a no pressure dealership. I collect vintage muscle cars and late model supercars. They treat you like family. Richard F. More