Open Road BMW

This sales person was great. He gave me options and was very patient with me as I was a first time BMW owner. He was great!! I completed my application on line for the financing and immediately received very patient with me as I was a first time BMW owner. He was great!! I completed my application on line for the financing and immediately received a phone call from the dealership. Scheduled an appointment and went in with all the spec of the vehicle that I had in mine. When Robb and I spoke he gave me options that are better for the money. I was sold. Robb worked with me all thru the process and it felt like I was making a deal with a good friend. Robb was very sincere. I will recommend him to anyone in the near future. Again he was great... More

The Open Road BMW employees are committed to Providing Customer Service/Satisfaction from the moment you step in the showroom. I have worked with various employees of Open Road BMW of Edison over a period Customer Service/Satisfaction from the moment you step in the showroom. I have worked with various employees of Open Road BMW of Edison over a period of 12 years and have always found them to be receptive. The team ensures that the Customer has a great Sales and Service experience. More

I went there for break service, they told me I have to "must" change all 4 rotors at the same time, they told me the rotor is too thin, also front bushing is loose and back control arm is worn.... I decli "must" change all 4 rotors at the same time, they told me the rotor is too thin, also front bushing is loose and back control arm is worn.... I decline the service, went to other dealer for service. Other dealer only change 4 break pad for me and told me the rotor can last to next break service, not necessary replace this time and the bushing and control arm is okay no need to replace now... Is this the "service advisor" problem or the "mechanic" problem? I wonder are those "service advisor" work for commission too...?!?! More

What can change the mind of a person who entered a dealership just to check the prices of the cars with absoulte no intentions of buying one but ended up trading his own car and a buying 2008 X3. Onl dealership just to check the prices of the cars with absoulte no intentions of buying one but ended up trading his own car and a buying 2008 X3. Only a prestigious, friendly, professional, courteous and knowledgeable sales man could assist in changing the mind of that person. And I feel proud to write this recommendations for Mr. Hamada Elmasry whose personality and professional attitude helped me in making the decision to buy a new SUV. Initially I entered in the dealer ship with set mind that I will not buy a car, not at least now. But the unique blend of frienliness and professionalism in Mr. Hamada's personility made me feel like a family and he (truly) went extra extra mile to meet the desired budget which is way beyond excitement. I was literally surprised when we looked at the final numbers it was the same as I ahve been paying for my old car, it was truly an unblievable pleasant and excited experience. I truly recommend everyone to visit BMW of Edidon in general and Mr. Hammada in particular if you are loooking for a great car deals. Dr. Rizwan Siddiqui More

I would like to commend some of the client advisors and sales manager that work at Open Road BMW, Edison, NJ. In particular, my family and I had an incredibly pleasant experience with Justin Patel, Sales M sales manager that work at Open Road BMW, Edison, NJ. In particular, my family and I had an incredibly pleasant experience with Justin Patel, Sales Manager. He is highly professional, caring, patient, and accommodating. He is an asset to BMW. With the help of our client advisor, Zachary Rohde, Justin made sure that all of our questions were answered and that we got the best deal possible. He really does go the extra mile. He is especially attentive and is doing such a great job representing the brand. Unlike other dealerships we have been to, where the sales help is pushy and looking at us as their paycheck; Justin makes us feel that our business is appreciated. He is very calm and has a positive energy. It makes us feel confident with such a large purchase. The client advisor, David Rojas, was very friendly and helpful. He helped us setup our navigation system and Bluetooth features. They really are courteous and provide us all of their attention to make us feel comfortable and happy. They also give the best deals. This is our second purchase from Open Road BMW, and we would not go anywhere else. I always have and will recommend other customers to this dealership because of the exceptional quality of service. The finance and service department also provided excellent service. I do not work for BMW as one review suggested positive commenters do. We went to other luxury car dealerships in the NJ area before, and no one is quite like Justin and his sales team. It’s so refreshing to actually deal with honest and professional individuals. When you are purchasing a luxury car, you deserve exceptional service. They do just that for us and I never have to worry about my car because of how helpful they are. I hope they never change! Please go see for yourself. You will be happy you did! More

Great customer service, very attentive to details, made the sales process as painless as possible. Justin provided great follow up to all the details that I was looking for, and then informed me as to the the sales process as painless as possible. Justin provided great follow up to all the details that I was looking for, and then informed me as to the progress of my vehicle every step of the way. More

I bought my first BMW 335x drive sedan from Open Road. I have to say I went to a few BMW dealers before coming to this one and I’m proud to have purchased my car from Open Road. The dealership itself was ve have to say I went to a few BMW dealers before coming to this one and I’m proud to have purchased my car from Open Road. The dealership itself was very welcoming, friendly, and professional. The Sales Rep Zachary Rohde sat down with me and built the car I was looking for. Zach was extremely helpful and ran through everything I needed to know about the care. He was very down to earth, friendly, and didn’t push me like the other dealerships I went to before Open Road. Zach went out of his way to answer all my questions. He even came in on his day off to make sure everything was okay with my purchase. Any time I called he was very attentive in answering my questions or replied back to me quickly. The Sales Manager Justin Patel was also very friendly and helpful. He was proactive in describing the benefits of the car I was interested in. He offered the best price possible for my new purchase. Overall I was satisfied with Open Road’s service. Zachary Rhode and Justin Patel didn’t just sell me a vehicle, they sold me the unique experience of a BMW at Open Road. I have already recommended this dealership to a few people. More

I have given this review because I had a great experience with the all of the employees and the service. Everyone was very friendly and were not pushy about me having to make a decision. They explained every with the all of the employees and the service. Everyone was very friendly and were not pushy about me having to make a decision. They explained everything as many times as necessary without being rude. Overall great dealership. More

I purchased a 325i xdrive from Douglas Jeffries and it was truly a wonderful experience! This is my first brand new car and I could not be happier. He was very attentive to my needs and wants in regards was truly a wonderful experience! This is my first brand new car and I could not be happier. He was very attentive to my needs and wants in regards to purchasing a new vehicle. Doug's knowledge of the BMW brand was exceptional. He went above and beyond to make sure that I was completely satisified with my purchase. Because of the wonderful experience that I had at Open Road, I have already recommended Doug to a friend. I know he will take good care of her! More

MY WHOLE EXPERIENCE WITH THIS DEALERSHIP HAS BEEN WOUNDERFUL.I TRAVELED FROM VALATIE NEW YORK 260 MILES AWAY, THAT SHOULD ALSO SAY SOMETHING.I DID EXPERIENCE A COUPLE PROBLEMS AFTER THE SALE BUT WERE WOUNDERFUL.I TRAVELED FROM VALATIE NEW YORK 260 MILES AWAY, THAT SHOULD ALSO SAY SOMETHING.I DID EXPERIENCE A COUPLE PROBLEMS AFTER THE SALE BUT WERE VERY PROMPTLY DEALT WITH IN A VERY PROFESSIONAL MANNER.DEALING WITH RICH WAS NOTHING SHORT OF A PLEASANT EXPERIENCE.IF YOUR LOOKING FOR A DEALERSHIP THAT WILL GO THE EXTRA MILE BEFORE AND AFTER THE SALE I RECCOMMEND OPEN ROAD BMW,NOT MANY DEALERS THAT I KNOW OF WILL GO THE LENGTHS THAT THEY HAVE TO PLEASE THE CUSTOMER.THANK YOU FOR MY NEW USED VEHICLE.BRIAN HOWARD,VALATIE,N.Y. More