Open Road BMW

Our experience was good and that is why we are a repeat customer of Open Road BMW. Igal was knowledgable and always returned phone call and e-mails. We were a bit dissappointed that we were under the impr customer of Open Road BMW. Igal was knowledgable and always returned phone call and e-mails. We were a bit dissappointed that we were under the impress our loan was through BMW, so we would get customer loyalty. We didn't find out until picking up the vehicle that our loan was put through a bank. More

Justin is the only reason that I'm having my dream car.He help me to get the car and the loan continuously since 9.am to 11.30 pm.The patience and the calmness he has is unbelievable.Always with a big smile help me to get the car and the loan continuously since 9.am to 11.30 pm.The patience and the calmness he has is unbelievable.Always with a big smile and the costumer service is excellent. Thank you, Lasitha Gunasinghe. More

My wife and I went to check out the X3s. Robb met us on the lot and was helpful. No the high pressure tactics as I had expected. Robb took his time to explain the options on the cars and the different ca the lot and was helpful. No the high pressure tactics as I had expected. Robb took his time to explain the options on the cars and the different cars he had available - more importantly he allowed us to take our time in making decisions. When asked questions he knew the answers - I had spent quite a bit of time researching cars online and his answers were straight forward and correct. Robb actively engaged both myself and my wife (I did not get the sense of any male chauvinistic tendencies that I had seem exhibited at other places). In summary, Robb had the knowledge about the cars and was a pleasure to work with. I would not hesitate recommending him as the person to whom to deal with to make your car buying experience enjoyable. More

Mr. King responded to my inquiry about the price of a new car and about the trade-in quote of my old car in a timely and professional manner, without the common sales gimmicks. Subsequent to getting quotes car and about the trade-in quote of my old car in a timely and professional manner, without the common sales gimmicks. Subsequent to getting quotes from Mr. King, I have received similarly favorable quotes from a dealer much closer to home, but decided to go back to Edison, NJ to buy my car from Mr. King. The transaction was very easy, professional and quick. Mr. King and Mr. Goldberg provided excellent service. I would recommend them to my friends. More

When I arrived at the dealership he greeted me immediately.He showed me the unit I was interested in and we went for a test ride.He felt he could get me a deal on a 2011 they had in stock. He work immediately.He showed me the unit I was interested in and we went for a test ride.He felt he could get me a deal on a 2011 they had in stock. He worked up a price. I told him I wanted him to hold the unit overnight because I wanted to run the color by my wife. He agreed based on my deposit. The next day I came in we did the paperwork and the money. we then went out to the car and he went over the instrumentation and the controls. He loaded my Bluetooth and the navigation system with my key destinations. It was all done very professionally, courteously and in a friendly manner. It was done quickly in consideration of my time. He has already followed up with some questions I had. It is the way I like to do business. More

This sales person was great. He gave me options and was very patient with me as I was a first time BMW owner. He was great!! I completed my application on line for the financing and immediately received very patient with me as I was a first time BMW owner. He was great!! I completed my application on line for the financing and immediately received a phone call from the dealership. Scheduled an appointment and went in with all the spec of the vehicle that I had in mine. When Robb and I spoke he gave me options that are better for the money. I was sold. Robb worked with me all thru the process and it felt like I was making a deal with a good friend. Robb was very sincere. I will recommend him to anyone in the near future. Again he was great... More

The Open Road BMW employees are committed to Providing Customer Service/Satisfaction from the moment you step in the showroom. I have worked with various employees of Open Road BMW of Edison over a period Customer Service/Satisfaction from the moment you step in the showroom. I have worked with various employees of Open Road BMW of Edison over a period of 12 years and have always found them to be receptive. The team ensures that the Customer has a great Sales and Service experience. More

I went there for break service, they told me I have to "must" change all 4 rotors at the same time, they told me the rotor is too thin, also front bushing is loose and back control arm is worn.... I decli "must" change all 4 rotors at the same time, they told me the rotor is too thin, also front bushing is loose and back control arm is worn.... I decline the service, went to other dealer for service. Other dealer only change 4 break pad for me and told me the rotor can last to next break service, not necessary replace this time and the bushing and control arm is okay no need to replace now... Is this the "service advisor" problem or the "mechanic" problem? I wonder are those "service advisor" work for commission too...?!?! More

What can change the mind of a person who entered a dealership just to check the prices of the cars with absoulte no intentions of buying one but ended up trading his own car and a buying 2008 X3. Onl dealership just to check the prices of the cars with absoulte no intentions of buying one but ended up trading his own car and a buying 2008 X3. Only a prestigious, friendly, professional, courteous and knowledgeable sales man could assist in changing the mind of that person. And I feel proud to write this recommendations for Mr. Hamada Elmasry whose personality and professional attitude helped me in making the decision to buy a new SUV. Initially I entered in the dealer ship with set mind that I will not buy a car, not at least now. But the unique blend of frienliness and professionalism in Mr. Hamada's personility made me feel like a family and he (truly) went extra extra mile to meet the desired budget which is way beyond excitement. I was literally surprised when we looked at the final numbers it was the same as I ahve been paying for my old car, it was truly an unblievable pleasant and excited experience. I truly recommend everyone to visit BMW of Edidon in general and Mr. Hammada in particular if you are loooking for a great car deals. Dr. Rizwan Siddiqui More

I would like to commend some of the client advisors and sales manager that work at Open Road BMW, Edison, NJ. In particular, my family and I had an incredibly pleasant experience with Justin Patel, Sales M sales manager that work at Open Road BMW, Edison, NJ. In particular, my family and I had an incredibly pleasant experience with Justin Patel, Sales Manager. He is highly professional, caring, patient, and accommodating. He is an asset to BMW. With the help of our client advisor, Zachary Rohde, Justin made sure that all of our questions were answered and that we got the best deal possible. He really does go the extra mile. He is especially attentive and is doing such a great job representing the brand. Unlike other dealerships we have been to, where the sales help is pushy and looking at us as their paycheck; Justin makes us feel that our business is appreciated. He is very calm and has a positive energy. It makes us feel confident with such a large purchase. The client advisor, David Rojas, was very friendly and helpful. He helped us setup our navigation system and Bluetooth features. They really are courteous and provide us all of their attention to make us feel comfortable and happy. They also give the best deals. This is our second purchase from Open Road BMW, and we would not go anywhere else. I always have and will recommend other customers to this dealership because of the exceptional quality of service. The finance and service department also provided excellent service. I do not work for BMW as one review suggested positive commenters do. We went to other luxury car dealerships in the NJ area before, and no one is quite like Justin and his sales team. It’s so refreshing to actually deal with honest and professional individuals. When you are purchasing a luxury car, you deserve exceptional service. They do just that for us and I never have to worry about my car because of how helpful they are. I hope they never change! Please go see for yourself. You will be happy you did! More