Open Road BMW

I went into the dealership looking for information on a 535xi Sedan and Drew was very knowledgeable, professional, and patient. He never pressured me to make a deal but was very willing to advocate for me 535xi Sedan and Drew was very knowledgeable, professional, and patient. He never pressured me to make a deal but was very willing to advocate for me to get the best deal. I shopped around and then circled back to Drew and he made sure that his dealership was more than competitive and gave me a great deal. I usually have buyers remorse but I did not get that feeling this time and considering it is not a cheap brand to begin with that says a lot. I would definitely recommend them and I will definitely get my new vehicles from Open Road and Drew. Alison was great as well, she worked with Drew and me to put the deal together. More

After searching for my car online, I was connected to Thomas over the phone by the dealership when I called in to inquire about my car. Thomas was very helpful, considerate, knowledgable, and went over Thomas over the phone by the dealership when I called in to inquire about my car. Thomas was very helpful, considerate, knowledgable, and went over and beyond to make the sale happen in a positive fashion. I was buying the car from Connecticut and he even met me 40 minutes away from the dealership to personally pick me up. The car was exactly as described when I picked it up and I know for a fact when I am ready for my next BMW I will be contacting Thomas! More

I previously leased three Jaguars and moved over to BMW Open Road about two 1/2 years ago. My experience with the service dept has always been timely and early Saturday availability is a number one priorty Open Road about two 1/2 years ago. My experience with the service dept has always been timely and early Saturday availability is a number one priorty due to my time limitations. My first BMW 528xi performed excellently and very satisfied. It help me to decide to stay and lease a new 2012 vehicle-from start to finish in three weeks Jerry Cohen,sales representative informed me that the vehicle was built and ready for pick-up. Jerry was so helpful, informative and so respectful with my time(had the Open Road folks ready to process and turn over the old and new vehicle in a seemless manner. So professional and pleasant. Truly recommend Jerry & Open Road. More

I appreciated the class of David Rojas. He was very personable and reasonable as a salesman. I could see a long term partnership with Open road BMW because of him. personable and reasonable as a salesman. I could see a long term partnership with Open road BMW because of him. More

After researching for several hours I decided to choose Open Road BMW(Used BLDG) for a very specific car. Upon arrival , we noticed how nice it was to browse without being "harassed". In a short Open Road BMW(Used BLDG) for a very specific car. Upon arrival , we noticed how nice it was to browse without being "harassed". In a short time we were asked if we would like assistance. Within 5 minutes the entire showroom was being re-arranged to take the car of my choosing out for a test ride. There was no question or explanations , simply "may I borrow your license?" . We took a no pressure ride around town, Alan was the greatest , he encouraged enjoying the car and seeing why it is the "ultimate" - truly fantastic!!! During the ride I told Alan I had seen the car advertised for a different price and this facility honored what was written. We had a deal! Next was Alex's turn , he worked incredible magic, it was amazing! He even went as far as giving me more in order to get me financed. Can you imagine???? He didn't give up until he achieved the impossible. Alex , went well above and beyond anything imaginable. I am grateful. To wrap it up, Kristen took me through the paperwork process, and it was actually painless. She was happy, sweet and a pleasure to deal with. She made the tedious part, enjoyable actually. Traveling from Tuckerton , NJ to Edison nearly 100 miles was the best decision I could have made. This dealership is unsurpassed. They were honorable, efficient, pleasant and beyond hardworking. I will recommend them anytime possible. Thank you Open Road Edison Used BMW !!!! Special thanks to Alan and Alex. :) More

I would like to commend the great service that was rendered to me as a car buyer after experiencing some minor problems with my truck. The manager made it possible for the right service to be given to rendered to me as a car buyer after experiencing some minor problems with my truck. The manager made it possible for the right service to be given to me and that made me very comfortable. I would recommemd this dealership as one of the top notch places to purchase and service vehicles.She treats customers with warmth and respect and provided the best solutions for all my problems, thank you Jennifer and Randy More

MY SALES PERSON DID ATTEMPT TO MAKE ME FEEL COMFORTABLE AND WORK WITH ME.I WOULDN'T MIND DOING BUSINESS WITH HIM AGAIN. MR.GOLDGERG ON THE OTHER HAND BECAME UPSET WITH MY SALES PERSON. HE SHOULD HAVE SPOKE AND WORK WITH ME.I WOULDN'T MIND DOING BUSINESS WITH HIM AGAIN. MR.GOLDGERG ON THE OTHER HAND BECAME UPSET WITH MY SALES PERSON. HE SHOULD HAVE SPOKEN TO HIM IN PRIVATE. THERE WAS NO NEED FOR HIM TO MAKE A SCENE IN THE SHOW ROOM AND THEN WALK OUTSIDE AND START SLAMMING THE DOORS TO MY NEW CAR BECAUSE HE WAS UPSET THAT MY SALES PERSON FORGOT TO DO SOMETHING. THAT TYPE OF BEHAVIOR WAS NOT PROFESSIONAL AND MADE ME FEEL VERY UNCOMFORTABLE. I DID ASK IF THERE WAS A PROBLEM? THEN I WAS INFORMED MR.GOLDBER WAS THE PERSON I NEEDED TO CLOSE THE DEAL WITH. I DIDN'T WANT TO DEAL WITH MR. GOLDBER BUT I FELT I HAD NO CHOICE, I WAS VERY UNCOMFORTABLE AND I WILL NOT DEAL WITH HIM AGAIN. I SHOULD HAVE REQUESTD A SUPERVISOR. More

Igal and Stephen were excellent! No hastle treatment and very professional. I had a minor issue with the car and it was dealt with promptly. very professional. I had a minor issue with the car and it was dealt with promptly. More

Mr. Igal Tadjiev was so patience in helping me explaining about the vehicle that I am interested in. He took me to a Test Drive and gave introduction about the BMW 3 Series and its advantages over other vehi about the vehicle that I am interested in. He took me to a Test Drive and gave introduction about the BMW 3 Series and its advantages over other vehicles and the functionality of every new technologies that I was not aware of. He spent enough time (more that 5 hours) in a day to finalize the deal, which accommodated my expectation in a convincing manner. He helped me in every other visit to make sure my question is answered and I am heading out of the show room with what I needed. I Thank Mr. Igal Tadjiev and his service/help in my purchase. Because of him I have a BMW today for the first time in life. More

This is my Second BMW that I bought from Open Road and in both cases it was Nitin who helped me through the process. My going back to him again and again is the excellent customer service I got. He was extre both cases it was Nitin who helped me through the process. My going back to him again and again is the excellent customer service I got. He was extremly helpful through the process and made it smooth sailing through all the paper work and formalties. The great thing about him is his accessbility even after the sale for all small to big questions that I had and still keep having.I would highly recommend him to anyone I know and if I choose to add BMW is another car in the household I would be back there no doubt without looking elsewhere. More