Open Road BMW

Great service! John ladany got me in and out right away when in for service. Even got the car washed for me! Every visit I have been to the dealer john has aways exp John ladany got me in and out right away when in for service. Even got the car washed for me! Every visit I have been to the dealer john has aways explained everything and been efficient. More

BEWARE of open road BMW in Edison NJ!!! A 2012 just out of my warranty went for a fan sensor and was told it was the water pump and an Oil leak from housing gasket. I question him because I A 2012 just out of my warranty went for a fan sensor and was told it was the water pump and an Oil leak from housing gasket. I question him because I was in disbelief but I took his word . How can a high-performance car that's only 4 years old give such problems so soon ? I was told it was going to take about five hours with the hourly cost being 156 .00 , and it only took them 3 1/2 hours to be done but he still charged for five hours because he stated that the 5 hours would be the estimated time it would take to finish the job. When I received the final bill I noticed that I was charged for 10 hours because there were two different parts being fixed meaning they charged the labor that was done for both parts . When I wanted to ask about my final bill my sales representative was gone for the day and no one knew how to read back the final bill to me and explain the charges that were done . Still trying to contact the advisor John ladany and the service manager James Crowe and I made numerous calls and left voicemails, and yet to receive a call back . You would think In such a high quality dealership that you would receive courtesy and be treated in a respectable manner but this place was far from that . The employees are all working together to benefit themselves rather then the paying customers. More

Great experience The Internet client rep ( Carolina Semple) is an exceptional employee and am confident the Honda management team are very aware of it .... Thank you The Internet client rep ( Carolina Semple) is an exceptional employee and am confident the Honda management team are very aware of it .... Thank you all and shout out to my sales rep Vito Fabrizio for taking exceptional time to make it a very positive experience !!! Love our car !!! Thanks again !!! 😄 More

BMW didn't live up to its Name I am having the worst experience at BMW Edison dealership. I have been sold a sold car on the first day. I spent 3 hours and paid upfront money to lea I am having the worst experience at BMW Edison dealership. I have been sold a sold car on the first day. I spent 3 hours and paid upfront money to lease a car. I have been promised to get my car next day but I was told that it was a mistake that they sold a already sold car to me. They asked me to compromise on another car with different colors. I compromised on that as well but BMW failed to deliver me second car as well. I am still waiting for my car and there is no response from concerned authorities. It is really bad that a brand like BMW treat there customers so badly. Very disappointed 😞 More

Best Car Buying Experience Ever!!! I had the pleasure of purchasing a new BMW from George S. At Open Road BMW last week. He went above do and beyond to accommodate all of my requests. I had the pleasure of purchasing a new BMW from George S. At Open Road BMW last week. He went above do and beyond to accommodate all of my requests. He promptly returned my phone calls and emails even on his day off! The process was effortless on my part. In the end I drove off with the BMW of my dreams. I would whole heartedly recommend George and the team at Open Road in Edison. They delivered on every promise they made to me and I could not be more pleased with my new wheels! Thanks guys! Karen M. More

Complete disregard for the value of customers time. Gave us great service until we agreed to buy car. Then told us to go to eat so they could prep paperwork, upon returning from lunch we were told to w Gave us great service until we agreed to buy car. Then told us to go to eat so they could prep paperwork, upon returning from lunch we were told to wait 5 minutes... 1 hour later upon threatening to leave we found ourselves in front of a rude finance manager who just then started to prep the paperwork. Salesman (Charles) blamed everyone except himself. Why didn't he just honestly tell us they were very busy and it would take 2.5 hours to get in front of the finance guy...because he is disrespectful of his customers. My name is Bill Geier and I will never shop here again. More

Jamal Sutton was awesome I went in to lease a 2016 428i convertible and Jamal Sutton (Sales Manager) was absolutely awesome with his service and gave me a VERY GOOD deal on my I went in to lease a 2016 428i convertible and Jamal Sutton (Sales Manager) was absolutely awesome with his service and gave me a VERY GOOD deal on my vehicle. He is very professional and knows his cars well. He was also very helpful when I needed some changes in the configuration of my car. I would highly recommend Jamal Sutton and his team member Rich to anyone who wants to buy or lease a car. If you go to open road please ask for Jamal Sutton if you want the best deal. More

Cameo Rollins If you are looking for a professional and knowledgeable salesperson then Cameo Rollins is who you need to see. She took care of all and any of my conc If you are looking for a professional and knowledgeable salesperson then Cameo Rollins is who you need to see. She took care of all and any of my concerns...went the extra to mile to see that I was satisfied with the purchase of my 2012 535i. No pressure from her at all which I truly appreciated. My most pleasurable experience ever at a car dealership. I would definitely recommend her to all of my family and friends. They would definitely get my business in the future. Sincerely Jason Small. More

Very Good Dealership Very good Dealership. They are thorough professionals and will take the time to work with you and provide as much information as you need to make the Very good Dealership. They are thorough professionals and will take the time to work with you and provide as much information as you need to make the car buying process easy and straight forward. I couldn't close the deal due to my own personal situation. I was very close to the finish line in closing the deal. Please go to Rich Johnson and they will make it happen for you. They are very straight forward and will help you as much as they can so that you can make an informed decision to go ahead with the deal.. Way to go Open Road BMW particularly Rich Johnson & Jamal Sutton. More

Jin Yoon at Open Road BMW provided me excellent service I recently went to Open Road BMW for BMW 750Li recall service and routine check up . Jin Yoon provided me excellent customer service. I would highly r I recently went to Open Road BMW for BMW 750Li recall service and routine check up . Jin Yoon provided me excellent customer service. I would highly recommend Jin Yoon. He was very helpful and courteous. Thanks Mukesh More