Open Road BMW

Great Experience I recently leased a BMW MSport X3 from Open Road BMW in Edison, NJ. The employee, John Byrnes was extremely helpful and made the whole experience in l I recently leased a BMW MSport X3 from Open Road BMW in Edison, NJ. The employee, John Byrnes was extremely helpful and made the whole experience in leasing the vehicle a breeze. I appreciate all the work they do at this location, and I must say that the customer service here is impeccable. I have been a customer at this dealership for many years, and highly recommend John Byrnes as well as, the entire team for any future BMW service/purchase/leasing inquiries. Kind Regards, Gregory More

Deepak at BMW preowned is honest and helpful. I parchased a car from BMW preowned. I cannot be happier My salesman was Deepak and he couldn't have been nicer. I came from NYC and he met me at t I parchased a car from BMW preowned. I cannot be happier My salesman was Deepak and he couldn't have been nicer. I came from NYC and he met me at the train station and picked me up and drove me to the dealership so I could pick up my new car and drive it home. I have a preconceived negative bias against dealerships as a result of past experiences BUT I must admit that it all changed as a result of this purchase. Deepak as HONEST, straightforward, knowledgeable. Everything promised was honored and delivered. I was quite surprised when Deepak got me financing for a rate lower than what I found searching online. That was when I knew he was looking out for MY best interest and not the dealerships. I highly recommend dealing with Deepak at Open Roads BMW Preowned More

Their new car price is bad, service is even worse They just simply give you a rip off price offer to start with, so you will never get a good price in the end. After you have purchased the car, you w They just simply give you a rip off price offer to start with, so you will never get a good price in the end. After you have purchased the car, you will then realize that half of the service department are rude and unfriendly. It is really not a very good experience to deal with this dealership. I have previously owned three other Bimmers and all purchased from the dealers in the North. I will never purchase my next BMW from this dealer again. More

Exceptional experience, outstanding customer service We visited BMW Open Road to evalaute the 528i XDrive as an option for our next lease. We were delighted by the outstanding service provided by Nitin K We visited BMW Open Road to evalaute the 528i XDrive as an option for our next lease. We were delighted by the outstanding service provided by Nitin Kalamdani -- starting with a comprehensive test drive all the way through the brief, hassle-free negotiations to get the lease deal we wanted. Alison Wirth, General Sales Manager, was also key to sealing the deal smoothly - and we drove away in our first BMW very happy with our total experience. Nitin has also followed up responsively after the deal with. customer satisfiers on important details. To anyone considering a BMW, I would strongly recommend a visit to Open Road BMW, and asking for the team of Nitin Kalamdani and his manager Alison Wirth. More

Crooks I brought my car to open BMW in Edison NJ on 11/26/14 to get the engine light fixed. They returned my car back on 12/11/14. I then took my car to moto I brought my car to open BMW in Edison NJ on 11/26/14 to get the engine light fixed. They returned my car back on 12/11/14. I then took my car to motor vehicle for inspection on 12/13/14. The car failed because the check engine light and catalytic converter came back on. On 12/16/14 I took my car right back to Open Road BMW. Anthony from BMW called me to pick my car up because they couldn't fix the engine light. I brought my car back to motor vehicle to get proof that it was the check engine light problem. BMW had charged me $6,305.28. The first time they had my car for 2 weeks. I had charged $4,000 on one credit card and $2,305.28 on another. Since then they charged me $538 and another $2,299.33 a total of $9,990.32 On 8/20/15 I called BMW headquarters/Customer service 1-800-831-1117 to try to resolve this problem. I waited until 8/28/15 to hear back from them and they never called. On 8/28/15 I decided to exercise my First Amendment Right to protest against a multi-billion dollar company (BMW) at Open Road BMW 731 Rt. 1 South Edison, NJ 08817. Since then I've been there protesting from Mon-Sat 4pm until closing. More

Amazing customer service, great experience I am truly grateful and blown away by the excellent customer service provided to me by Nitin Kalamdani. I am glad that I chose Open Road BMW as the de I am truly grateful and blown away by the excellent customer service provided to me by Nitin Kalamdani. I am glad that I chose Open Road BMW as the dealership to lease my car. I am originally from NY, but decided to go to New Jersey because of the customer service I was receiving over the phone and email. Nitin went above and beyond to make sure that I got the car I wanted. I definitely recommend all to go to Open Road BMW. It has been a true pleasure and I couldn't be happier with my purchase. More

Sales team The professionalism shown by sales advisor Nitin And Sales Manager Jamal Sutton at Open Road BMW made the entire process very enjoyable. Please see The professionalism shown by sales advisor Nitin And Sales Manager Jamal Sutton at Open Road BMW made the entire process very enjoyable. Please see these two professionals when visiting Open Road BMW. More

Had great experience with Nitin Kalamdani Nitin was great and very helpful. Talked me through buying my first BMW. He went through different payment options and worked with me to get the dea Nitin was great and very helpful. Talked me through buying my first BMW. He went through different payment options and worked with me to get the deal I wanted. When the car was finally purchased he gave me a complete demo and followed up with me via phone and email. He was patient and very easy to talk to. I highly recommend him and his location. More

Make sure you see Hao!!! Made the experience great! If your thinking of getting a BMW definitely consider going to Open Road in Edison. Ask for Hao!!! Hes friendly and professional and answered all of m If your thinking of getting a BMW definitely consider going to Open Road in Edison. Ask for Hao!!! Hes friendly and professional and answered all of my concerns and questions. The service from the staff especially Hao is great because they consider you a priority and value customer experience. Overall my experience was great. I got out of my old lease with infiniti and Hao got me into a 3 series lease with a car I love. Didn't have any frustration, long lines or waits. I was pretty surprised I wasn't stressed out this time as I was in the past with other dealerships and sneaky and aggressive salesmen. More

5 Stars!!! The professionalism of the entire staff helped make purchasing my first BMW a pleasant and enjoyable experience. There was no stress involved. Everyth The professionalism of the entire staff helped make purchasing my first BMW a pleasant and enjoyable experience. There was no stress involved. Everything from start to finish ran smoothly with no hassles which I have encountered with other dealers in the past. I highly recommend purchasing a vehicle here. More