Open Road BMW

The Ultimate Service Department! The Service Department at Open Road BMW has always been the standard of excellence for all these years that I've been using them for all my vehicles. The Service Department at Open Road BMW has always been the standard of excellence for all these years that I've been using them for all my vehicles. The consistently provide me with the best available prices and appointments when I need them. Between my service advisor John L. and my technician George A., they always fix my vehicles right the first time. Nathan, the warranty coordinator, was a pleasure to work with. There are lots of other shops that fill up your email Inbox with colorful information emails about their service department, but make no mistake about it: If you want to service your vehicle right, bring it to the Open Road BMW Service Department! More

Knowledgeable, Easy to Work With, Recommended I never look forward to shopping for a new car, but admittedly this was a different experience. As a former Infiniti and Acura owner, BMW was a new on I never look forward to shopping for a new car, but admittedly this was a different experience. As a former Infiniti and Acura owner, BMW was a new one for me. This dealership was especially helpful, pleasant and worked hard to find exactly what I was looking for. Eric in finance was great and easy to deal with. I was most impressed with Santiago Piriz, my sales consultant. Extremely knowledgeable and a great communicator. Knew so much about BMWs and especially the 230ix I was interested in. He kept in touch and advised along the way as the car I was looking for was located. He was also great in delivering the car, going over all of the features and following up a few days later. Overall, a great experience. More

Wonderful !!!!!!! On 7/20 we walked into Open Road BMW dalership, my wife and I were met by a very distinguished fine young man Santiago, from the start , he was honest On 7/20 we walked into Open Road BMW dalership, my wife and I were met by a very distinguished fine young man Santiago, from the start , he was honest and very knowledgeable ,we test drove 2 SUV's X3 , X5 . We were trading in our Volvo S60. He gave us a great deal from the start, no nonsense, no STRESS!!!!! We visited and test drove Volvo, Lexus after going to BMW. Santiago took care of everything from the start, even returned our leased Volvo. Best car buying experience, almost too good to be true. Santiago made our new car buying experience Wonderful !!!!!!!! More

Car sold with suspension issues I was sold a used car with suspension issues by Open Road BMW, damaged rims. Be careful horrible people. BMWs often have bad suspension and lot of I was sold a used car with suspension issues by Open Road BMW, damaged rims. Be careful horrible people. BMWs often have bad suspension and lot of people not aware of it. Open Road BMW service center is an experience of Greed and incompetency. More

Great sales department The sales department was fantastic. John Byrnes was my salesman and made the process seamless, quick and hassle free. John was very well prepared be The sales department was fantastic. John Byrnes was my salesman and made the process seamless, quick and hassle free. John was very well prepared before I arrived. There was very little to do except discuss small details and sign papers. Everything was taken care of before I step foot in the door, and he made the sales process enjoyable and without worry or doubt. The manager Lee was fantastic as well. He made me feel confident I was getting the best service and best deal possible, and kept the process efficient and quick. I'm grateful for Open Road BMW for their professionalism and good service. More

Excellent experience These peole were great. They went out of their way to make sure that everything worked out well. The employees are super nice and i have only the best These peole were great. They went out of their way to make sure that everything worked out well. The employees are super nice and i have only the best reccomendation of this dealership. More

BMW owner if you like your bmw do not come here. service is horrible. damaged my car and told me to call my own insurance to fix it! wash looks like they took d if you like your bmw do not come here. service is horrible. damaged my car and told me to call my own insurance to fix it! wash looks like they took dirty old map and made it dirtier than it was (im assuming to cover the damage they did)! AVOID THIS PLACE AT ALL TIMES! More

thiefs, missing stuff from my trunk terrible service, poor customer service and was missing computer parts from my trunk when i got my car back. nothing even too valuable, but still. w terrible service, poor customer service and was missing computer parts from my trunk when i got my car back. nothing even too valuable, but still. wow. More

AMAZING!!! I had the best and most pleasant experience here at Open Road BMW of Edison! Not only do I absolutely LOVE my amazing new 230i Xdrive convertible but I had the best and most pleasant experience here at Open Road BMW of Edison! Not only do I absolutely LOVE my amazing new 230i Xdrive convertible but they gave me a fantastic deal! Thank you to everyone involved: Richard Johnson my knowledgeable and friendly Client Advisor, Jamal Sutton his flexible and fair Sales Manager, Eric Goldberg the experienced Finance Manager, Micheal Berry, the most AMAZING Internet Sales Manager and Emilio my Genius who explained the fantastic features on my spaceship of a vehicle! I would recommend anyone in the market for a BMW to Open Road BMW of Edison! Go see Richard!! More