Open Road BMW of Roxbury

The absolute worst dealership I have ever been to. one goes to BMw with a feeling of trust in a brand and an expectation of customer service and reliability. I recently purchased my third BMW from Roxbury goes to BMw with a feeling of trust in a brand and an expectation of customer service and reliability. I recently purchased my third BMW from Roxbury, open Road BMw and the experience since October has been nothing short of a nightmare. The dealership was dishonest from the get go by trying to sell me a car that had been in an accident. Secondly, they sold me a car that was in the shop for service 7 out of 10 weeks of ownership. A true lemon.( a leftover with 15k miles) that passed there 100 point inspection...haha...for lack of a better term. Then after finally getting them to take that vehicle back 3 months after purchase due to no one being able to fix the issues it was exchanged for another. I was guaranteed the exact same loan , not a penny more, but the documents weren't ready to take home, "come back for them when you get your plates" to find out an extra $2000 added onto the loan. Now ,3 months later, i went to use the cd player for the first time, and 10 disc attempts later ...ERROR...also a bmw assist SOS button that has a mind of its own and goes off at 3 am in my driveway for no reason..signalling the police.. I wish I bought a Ford !!!!! I dont even want to call them anymore because its no use!! they are selling piece of junk leftovers and acting as if they are doing you a favor!! More

Our salesman, Naim, lied about what inventory he had. We drove 40 minutes to see a car that didn't fit our specifications, and then he spend 2 hours jerking us around pretending that he had just brought out drove 40 minutes to see a car that didn't fit our specifications, and then he spend 2 hours jerking us around pretending that he had just brought out the wrong car. I can't speak for the whole dealership, but Naim Mehmedagic is a liar and horrible salesperson. Deal with anyone else. More

I had a great experience, however, I would be more happy if I were able to receive a lower payment. In the end, the experience was great! if I were able to receive a lower payment. In the end, the experience was great! More

Christian is one of the best salesman we have ever encountered! His extensive knowledge and passion for the BMW was a huge factor in our purchase. We will return to Roxbury BMW to purchase our next au encountered! His extensive knowledge and passion for the BMW was a huge factor in our purchase. We will return to Roxbury BMW to purchase our next auto from Christian. More

Tooki time to explain and was helpful. Negotiation was not the typical run to the sales manager approach, saleman we empowered to negotiate. Took time after the sale. not the typical run to the sales manager approach, saleman we empowered to negotiate. Took time after the sale. More

In all my years of dealing with sales personnel, toward the purchase or lease of an automobile, no one has ever come close to Mr. Christian Graciano. His knowledge of the auto we were interested in, was ex the purchase or lease of an automobile, no one has ever come close to Mr. Christian Graciano. His knowledge of the auto we were interested in, was excellent. Christians ability to help us put a lease package together was very satisfying. In my opionion, B.M.W should be very proud having Christian represent their company. Yours Truly, Frank Zummo More

Christian did a great job understanding what I wanted and finding a way to deliver. He was knowledgeable, courteous and professional at all times. He made sure the new car was delivered in excellent condit finding a way to deliver. He was knowledgeable, courteous and professional at all times. He made sure the new car was delivered in excellent condition and carefully reviewed all of the features and systems before I drove away. --Carl Minchew More

Please very very wary about some of these reviews, I'm starting to think these are all written by their sales rep. They were pretty nice -- but the manager, Alan, made false promises, mistakes during n starting to think these are all written by their sales rep. They were pretty nice -- but the manager, Alan, made false promises, mistakes during negotiation process, and overall was very unpleasant. You could tell that he didn't like his job and didn't deserve his job at all. He doesn't care about you and doesn't try and be nice to prospective customers. -Unreasonable pricing on pointless things -After realizing his own mistake, stuck with the price and refused to bring it down -Tries to advertise everything as "new" but upon further inspection, they were complete liars. Go at your own cost, but this is a REAL review, not one of these other ones under mine. All things set aside, their Manager, Alan, is horrible. More

I am 74 yrs old, owned many cars..NEVER was treated as well at any other auto dealership service department!! I can not praise the service at Roxbury BMW enough! They make it very easy and relaxing AND well at any other auto dealership service department!! I can not praise the service at Roxbury BMW enough! They make it very easy and relaxing AND they do what they say they are going to do. The service department is run like a well oiled machine; infact it is run as smooth as a BMW!!!!! More

Agatha is great. Very knowledgable about all BMWs. She is also very passionate about cars, especially BMWs. I have purchased 4 vehicles from her and she has always been very fair on the price. also very passionate about cars, especially BMWs. I have purchased 4 vehicles from her and she has always been very fair on the price. More