Open Road Audi of Manhattan

The worst car dealership experience I have had or have even heard of. Very deceptive practices. Despite the occasional defensive reviews for this dealership, including two different ones from one guy belo even heard of. Very deceptive practices. Despite the occasional defensive reviews for this dealership, including two different ones from one guy below (odd), I should have respected the reviews before setting foot inside of this place. More

worst car buying experience ever!!! being a first time luxary car buyer, we were looking for really good customer service. it was our bad luck that we went to audi of Manhattan first... it was our first d luxary car buyer, we were looking for really good customer service. it was our bad luck that we went to audi of Manhattan first... it was our first dealer and it was worst you can possibly imagine. we were shocked with their service. When i was describing what i want i told them i want "A4 fully loaded except navigation" so sales person goes to me "so not really fully loaded!!!!" I was shocked. are you kidding me????? i am customer and i gave you my requirement the best way i can. Its your job to explain me what is what. i immediately asked him to call his manager and told him to get me different sales person. he was no good either.. finally we left dealership speechless…. Thinking like what did we do wrong to deserve this!!! it was most horrible customer service i have ever seen. you can go to any other dealership but this one. we ended up buying C class from Mercedes Benz of Rockville center. Trust me even if you leave in Manhattan you want to avoid this one. Seriously… I never wrote bad review for any one in my life. But this one compelled me to do so. More

I really do not understand the negative reviews on this dealership. To be honest, I was a bit skeptical about purchasing a car from them after reading some of the bad reviews on here, but want to add my t dealership. To be honest, I was a bit skeptical about purchasing a car from them after reading some of the bad reviews on here, but want to add my two cents as this is one of the very few legitimate, honest, and friendly Audi dealers in the Tri-State Area. Audi of Manhattan offered a fair price on the car, and provided the high level of service I would expect from a luxury car dealership. More

Purchased a CPO 2010 A6 from this dealership, after getting the car home, I noticed one of the panels was dented. The dent wasn't there when I agreed to purchase the car and I didn't see it when I too getting the car home, I noticed one of the panels was dented. The dent wasn't there when I agreed to purchase the car and I didn't see it when I took delivery as it was raining. Turns out the car was dented right before I picked up the car by one of the porters. After making an inquiry, my sales consultant and the preowned manager arranged for me to bring the car back in to get fixed. When dropping off the car, I was absolutely amazed with the professionalism of the service department, especially Corrado, the body shop manager, and the Jalauni who is in charge of loaner cars. I've owned Audi's a long time and have never encountered a service staff as dedicated to their profession (and Audi) as these two folks. The rest of the staff in the service department were also very hospitable. One of the service consultants (I forgot his name) took time to review the service history of my car and explained some things I did not know about maintenance schedules and Audi Care. Corrado, the body shop manager, took ownership of the dent in my car and ensured it was repaired quickly (less than a day) and correctly. Jalauni, helped me with the loaner car and was very friendly and thorough. Based on this experience, I would highly recommend the service department at Audi of Manhattan. More

Poor experience all around. Would avoid using at all costs as it is clearly not worth the headache. Sales staff experience and trustworthiness was a very serious issue and one that needs to be considere costs as it is clearly not worth the headache. Sales staff experience and trustworthiness was a very serious issue and one that needs to be considered strongly. More

I got a written price commitment via email from sales representative Ron Koss. After taking time off work and spending two hours in Lincoln Tunnel traffic in 90-degree heat to come here from NJ, I was to representative Ron Koss. After taking time off work and spending two hours in Lincoln Tunnel traffic in 90-degree heat to come here from NJ, I was told that a mistake had been made, and that the price is $1,000 higher. I was absolutely livid since the email used the words "commit" and explicitly stated the price. I demanded to at least be reimbursed $100 for lost wages, tolls, gas, etc., which was obviously not honored either. This was a classic bait-and-switch, and I would never go to, or recommend, this dealer to anyone. More

The worst customer service experience I've had with a car dealership. After striking out with two cars that were supposedly being prepared for pickup, we were offered a "brand new" Audi Q5 that turned out t dealership. After striking out with two cars that were supposedly being prepared for pickup, we were offered a "brand new" Audi Q5 that turned out to be the demo car we drove several days earlier. It had over 200 miles on the odometer, was not cleaned properly and was scraped and scratched up inside and out. We ended up purchasing a vehicle from Danbury Audi and had a terrific experience. Over the several days we dealt with the dealership, many of our calls and emails went unanswered. Even a request for the GM to contact us went unanswered. Very disappointing but looking forward to working with Danbury Audi. More

I was referred to Steve Park by a colleague of mine who bought a car from him. I called Steve to ask about a new Q5 to replace my X3. I was very pleased with his attitude and knew that I would buy a car bought a car from him. I called Steve to ask about a new Q5 to replace my X3. I was very pleased with his attitude and knew that I would buy a car from him. I have been shopping for a Q5 near my home in New Jersey and the staff was very rude at times and often dismissed me perhaps because I'm a female. I was told that the Q5 was in high demand and that I would have to wait and leave a deposit to get one. I can appreciate that there is a waiting period but I certainly can't understand why a sales person would be so rude and abrupt especially in this economy? I never received a phone call from them and so I almost went back to BMW to get another X3. Sue Schmitt called me within an hour and was very friendly and helpful to us. We scheduled a visit to drive the Q5 on a Saturday morning in New York which was not very convenient but well worth it. Sue introduced us to Ron who was more than happy to give us a test ride. When we returned to the store, Sue had already found the car we wanted and made arrangements to have it delivered on Monday. I went back to their store on Monday morning and even met Steve who sincerely made sure that I was satisfied. He was a pleasure to deal with and even found out that they have a Mercedes store in NJ for my husband to get a new S Class when his lease is over we will definitely call him again. I can't thank the staff at Audi of Manhattan enough for making me feel special and for going above and beyond...it was the best car buying experience of my life and I will make sure to tell anyone who will listen about them. I love my new Q5 More

I was a bit apprehensive about purchasing a car from Audi Manhattan considering the earlier negative reviews. It seems as if they had a change in staff because everyone was extremely pleasant and accommodati Manhattan considering the earlier negative reviews. It seems as if they had a change in staff because everyone was extremely pleasant and accommodating. I traded in my BMW and received a very fair price for it. Originally I wanted an A4 because I wanted a 4 wheel drive sedan but after going through the cars with my salesman I decided to go for the Q5 as per his advice. I couldn't be any happier with my purchase. More

I have to say, after all the bad reviews of this dealership, I was hesitant to come. But I am so glad that I did. Ron was very knowledgeable. Eric was extremely friendly and knew how to make the dealership, I was hesitant to come. But I am so glad that I did. Ron was very knowledgeable. Eric was extremely friendly and knew how to make the deal work for me. I ended up getting an Audi Q5, and I love it! They gave me the best price, and I felt no pressure. I recommend Audi Manhattan!! More